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nshah16
Beginner
1,718 Views

Intel Wireless AC 7260 Bluetooth devices lose connectivity

Intel NUC Unit D54250WYKH

 

Intel Dual Band Wireless-AC 7260 - Network adapter with Bluetooth

 

Windows 8.1 Pro 64-Bit

I bought a Microsoft bluetooth Wedge mouse and keyboard. They both paired and worked fine with the NUC the first time I used them. After a few hours I restarted the machine and from then on they have both failed to be recognised when I try and add a device. I have tried both BT_3.1.1311_e164 and BT_17.0.1401.03_e164 Intel drivers and I have not managed to get it to recognise the keyboard, mouse or mobile phone. These things are all recognised by another bluetooth computer i have. Strangely the Intel Driver Update utility keeps telling me there is a newer driver available even after i update.

How can I recognise the bluetooth devices Intel?

Thanks

 

Things I have tried:

 

Full power down

 

Taking out SSD and Network card

 

Disable bluetooth, run services.msc and restart

 

Bios update
0 Kudos
3 Replies
Silvia_L_Intel1
Employee
44 Views

Hello Neilshahlimited, I am sorry to hear you are having problems with your system.

It seems like you already performed most of the troubleshooting we requested to customers.

I would like to know which the current BIOS version of the NUC is and which was the previous one?

I'm going to make some tests on my NUC. I'll keep you posted.

Kevin_M_Intel
Employee
44 Views

Hi neilshahlimited,

Can you please provide your dxdiag report here?

How to get it?

Dxdiag Report: Type dxdiag in Start Menu> open> Save> Attach using Advanced Editor Options.

Can you also provide the Wireless driver and Bluetooth driver version your system is running?

Kevin M

Muthu_K_Intel
Employee
44 Views

I'd recommend using the driver from here http://downloadcenter.intel.com/confirm.aspx?httpDown=http://downloadmirror.intel.com/24191/eng/BT_1... BT_17.1.1406.01_e164.exe

1. uninstall current driver

2. Cold boot (important step)

3. Install the above driver

This could be reconnection issue. This particular mouse disconnects on idle.

>> I restarted the machine and from then on they have both failed to be recognised when I try and add a device

You should pair the devices only once