Intel® Wireless Bluetooth® for Windows® 10 won't update

[L__D__Marks]

The Intel update page (https://www.intel.com/content/www/us/en/support/intel-driver-support-assistant.html) links to the Intel Wireless Bluetooth Setup Wizard, which consistently won't update the driver because it cannot find the old one to uninstall, at C:\windows\Installer\_{B2913DAE-3EBC-4C88-8245-0AA34B2E461D}\, and therefore refuses to do anything except contact my "Technical Support" which is not useful. Any suggestions?

I currently have the wireless blustooth version 20.100.6.4 on a Lenovo 20BWS1UC00

[n_scott_pearson]

Have you tried manually doing an uninstall of the old version?

...S

[L__D__Marks]

Not possible without the msi to uninstall (unless I do a harsh delete which is not simple).

[n_scott_pearson]

Usually, there is an entry in Apps and Features that is titled Intel(R) Wireless Bluetooth(R)...

...S

[L__D__Marks · Accepted solution]

There is an entry under "Programs and Features" (I use Classic Shell, not raw WIndows 10) which similarly looks for a non-existent msi. I hunted down the old version (on a Japanese site), reinstalled it then the update worked. 

[AndrewG_Intel]

Hello @L__D__Marks

Thank you for posting on the Intel® communities. We are glad to know that the update worked.

Since the thread has been marked as "Solved" we will proceed to close this inquiry now from our end. Communications with community peers may continue, but if you need any additional information from Intel, please submit a new question as this thread will no longer being monitored.

Best regards,

Andrew G.

Intel Customer Support Technician