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Novice
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Intel latest Wireless drivers (20.100.0.4) are broken

Your latest drivers (20.100.0.4) have issue with driver support features so you can't activate mobile hotspot under W10 or other features so i had to roll back to 20.90.0.7. See the cmd details below for both drivers:

 

Microsoft Windows [Version 10.0.17134.472]

(c) 2018 Microsoft Corporation. All rights reserved.

 

C:\WINDOWS\system32>NETSH WLAN show drivers

 

Interface name: Wi-Fi

 

   Driver                   : Intel(R) Wireless-AC 9560 160MHz

   Vendor                   : Intel Corporation

   Provider                 : Intel

   Date                     : 01/11/2018

   Version                  : 20.100.0.4

   INF file                 : oem149.inf

   Type                     : Native Wi-Fi Driver

   Radio types supported    : 802.11b 802.11g 802.11n 802.11a 802.11ac Unknown

   FIPS 140-2 mode supported : Yes

   802.11w Management Frame Protection supported : Yes

   Hosted network supported : No

   Authentication and cipher supported in infrastructure mode:

                               Open           None

                               Open           WEP-40bit

                               Open           WEP-104bit

                               Open           WEP

                               WPA-Enterprise TKIP

                               WPA-Enterprise CCMP

                               WPA-Personal   TKIP

                               WPA-Personal   CCMP

                               WPA2-Enterprise TKIP

                               WPA2-Enterprise CCMP

                               WPA2-Personal  TKIP

                               WPA2-Personal  CCMP

                               Open           Vendor defined

                               Vendor defined Vendor defined

   IHV service present      : Yes

   IHV adapter OUI          : [00 80 86], type: [00]

   IHV extensibility DLL path: C:\WINDOWS\system32\IntelWifiIhv08.dll

   IHV UI extensibility ClSID: {1bf6cb2d-2ae0-4879-a7aa-a75834fbd0e3}

   IHV diagnostics CLSID    : {00000000-0000-0000-0000-000000000000}

   Wireless Display Supported: No (Graphics Driver: Yes, Wi-Fi Driver: No)

 

 

 

10 Replies
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Novice
42 Views

And for the rollback drivers:

C:\WINDOWS\system32>NETSH WLAN show drivers

 

Interface name: Wi-Fi

 

   Driver                   : Intel(R) Wireless-AC 9560

   Vendor                   : Intel Corporation

   Provider                 : Intel

   Date                     : 25/09/2018

   Version                  : 20.90.0.7

   INF file                 : oem182.inf

   Type                     : Native Wi-Fi Driver

   Radio types supported    : 802.11b 802.11g 802.11n 802.11a 802.11ac

   FIPS 140-2 mode supported : Yes

   802.11w Management Frame Protection supported : Yes

   Hosted network supported : No

   Authentication and cipher supported in infrastructure mode:

                               Open           None

                               Open           WEP-40bit

                               Open           WEP-104bit

                               Open           WEP

                               WPA-Enterprise TKIP

                               WPA-Enterprise CCMP

                               WPA-Personal   TKIP

                               WPA-Personal   CCMP

                               WPA2-Enterprise TKIP

                               WPA2-Enterprise CCMP

                               WPA2-Personal  TKIP

                               WPA2-Personal  CCMP

                               Open           Vendor defined

                               Vendor defined Vendor defined

   IHV service present      : Yes

   IHV adapter OUI          : [00 80 86], type: [00]

   IHV extensibility DLL path: C:\WINDOWS\system32\IntelWifiIhv08.dll

   IHV UI extensibility ClSID: {1bf6cb2d-2ae0-4879-a7aa-a75834fbd0e3}

   IHV diagnostics CLSID    : {00000000-0000-0000-0000-000000000000}

   Wireless Display Supported: Yes (Graphics Driver: Yes, Wi-Fi Driver: Yes)

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Hello KGian1 Thank you for posting in the Intel Community. • What is the model of the system? (brand and model). • Is the Intel® Wireless-AC 9560 the one that came pre-installed on the system? • What are the driver versions that work properly on the system? • Are you having any error message on the system at the time of enabling the Windows® mobile hotspot? If you do please provide me with a picture of the error. • Have you completed a wireless driver clean installation? (See the steps below). • If the unit continues to have issues, Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility • Steps to save the report: 1- Run the utility. 2- Click on “Scan” to get the scanned system. 3- Once the scan is complete click on “next”. 4- Use the “save” option, save the report to your desktop. 5- To attach a file, you must click the “Attach” option on the bottom left-hand corner of the response box. • Intel wireless clean installation: https://www.intel.com/content/www/us/en/support/articles/000022173/network-and-i-o/wireless-networki.... Hope this helps. Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation
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Novice
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• What is the model of the system? (brand and model).

HP Zbook 17 G5

• Is the Intel® Wireless-AC 9560 the one that came pre-installed on the system?

Yes

• What are the driver versions that work properly on the system?

20.90.0.7 and older work properly

• Are you having any error message on the system at the time of enabling the Windows® mobile hotspot? If you do please provide me with a picture of the error.

Yes i do, will provide in my next reply

• Have you completed a wireless driver clean installation? (See the steps below).

Yes but will do it again to give you a detail log because i am a proficient user and while i know the new drivers are broken i know you won't fix it unless i give you this info

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Novice
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Here is log for the working drivers:

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Novice
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Here is log for the bad drivers. Also worth noting that after i did a clean install (with deleting the previous configuration) of the new drivers the problems are worst. There is difficulty connecting to the network, adapter seems to reset every 5s. Will try to update over the old working drivers to see if i can get them to work like before to show you the other error. Rolling back to the old drivers everything is working perfectly. Your new drivers are completely broken.

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Hello KGian1 Thank you for the information, allow us to investigate the issue, we will be posting back as soon as news becomes available. Hope this helps. Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation
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Hello KGian1 Thank you for waiting. I have tested the Intel® PROSet/Wireless Software and Drivers for Windows® 10 Version: 20.100.0 on an Intel® NUC Kit NUC8i7HVK in order to review the Microsoft mobile hotspot behavior and I did not faced any restriction or problem to enable the feature. • Is the system on an enterprise environment? • Are you having any red flag restriction reported on the Operating System? if you do please provide us with an screenshot of the windows settings, mobile hotspot options/error. • Have you tested the Intel® PROSet/Wireless Software and Drivers for Windows® 10 Version: 20.110.0 on the system? o Reference link: https://downloadcenter.intel.com/download/28503/Intel-PROSet-Wireless-Software-and-Drivers-for-Windo.... Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation
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Novice
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Hello Leonardo.

I can confirm the hotspot issue at least has been resolved successfully with the latest 20.100.3 updates that came out 3 days ago. Thanks for notifying me to their release. I cannot confirm that everything else works smoothly though since i've just installed them, but assume if i don't reply back the drivers are working normally.

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Hello KGian1 Thank you for letting me know that the system is working with the update. Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation
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