Intel wifi 6 AX200

[q123we]

Ever since upgrading to Win11 the wifi adapter has been sketchy at best.  But this last driver that you put out has been a disaster. Typically disconnecting every 15-20 minutes and I have to run the windows troubleshooter to reset the adapter then it seems to be rinse and repeat every 20 minutes or so. I tried rolling back the driver but the old one seems to be broke also. Tried all the so called recommendations on the web to no avail.

Can you guys get with the muckety mucks at Microsoft doing the Win 11 development and create a stable wifi driver.  Something is clearly amiss.

[Alberto_R_Intel]

q123we, Thank you for posting in the Intel® Communities Support.

We will be more than glad to assist you with this matter. 

In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:

Is this a new computer?

Was it working fine before without the constant disconnection issue that you are descrbing?

If yes, when did the issue start?

Did you make any recent hardware/software changes that might cause this problem?

The wireless card, did you purchase it separately or did it come installed on the computer?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

[q123we]

Is this a new computer? 2 years old

Was it working fine before without the constant disconnection issue that you are describing? It was working fine until Win 11 upgrade from win 10 from then on it has been sketchy but tolerable.  The last driver update seemed to do something where it now disconnects every 20 minutes or so.  Running the Windows troubleshooter resets the adapter and it reconnects

If yes, when did the issue start?Win 11 upgrade

Did you make any recent hardware/software changes that might cause this problem? Just the Intel driver update

The wireless card, did you purchase it separately or did it come installed on the computer? It came with the computer

Does the problem happen at home or in the work environment? It is a home computer

[Alberto_R_Intel]

q123we, Thank you very much for providing that information and the SSU report.

Based on the SSU document, we can confirm that the wireless driver version currently installed in your computer is 23.10.0.8, which is provided by Intel®:

https://www.intel.com/content/www/us/en/download/19351/windows-10-and-windows-11-wi-fi-drivers-for-intel-wireless-adapters.html?wapkw=ax200

For this scenario, it is important to mention that we always recommend to install the wireless driver provided by the manufacturer of the computer, since that driver was heavily customized by them to work with your specific platform.

I looked on HP's website and actually, as you can confirm in the link below, there are no drivers for Windows* 11. Based on that, it seems HP did not validate Windows* 11 as fully supported by your device since the only drivers available are for Windows* 10:

https://support.hp.com/us-en/drivers/hp-envy-15-ee0000-x360-convertible-laptop-pc-series/32552489 

So, at this point, we recommend to get in contact directly with HP Support to confirm those details and also to make sure the latest BIOS version is currently installed in your system or, if necessary, to gather the instructions on how to update it:

https://support.hp.com/us-en

Regards,

Albert R.

Intel Customer Support Technician