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Intel wifi 6e ax211 doesn't obtaining DHCP on a WiFi 6 network at a frequency of 5 hHz

Vnuk
Beginner
1,099 Views
A problem with obtaining DHCP on a WiFi 6 network at a frequency of 5 hHz with a TP Link Archer AX72 router on a ROG Strix G614JV laptop. The computer connects to the WiFi 6 5hHz network but cannot access the Internet due to a problem with automatic DHCP acquisition. This problem occurs only when an Asus 4k 144Hz monitor is connected via the Type C - DP connector on the laptop. As soon as the monitor is turned off, the Internet immediately appears. There are no problems with the 2.4 hHz network of the same router, everything works, but I need a 5 hHz network for the VR eyepiece. I deleted and reinstalled the driver - it didn't help.
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ACarmona_Intel
Moderator
1,044 Views

Hello Vnuk,


Thank you for posting in our communities.


Please generate an SSU report to help me further analyze important details on your system, such as the OS build number, wireless driver version, complete model of your system, etc. To generate the SSU report, please refer to the article: How to Get the Intel® System Support Utility Logs on Windows. Please send us the generated SSU.txt file.

 

We look forward to your response!



Best regards,

Carmona A.

Intel Customer Support Technician


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Vnuk
Beginner
979 Views
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ACarmona_Intel
Moderator
1,006 Views

Hello Vnuk,


We are checking in with you to see if you already have the answers to our questions so we can further isolate our issue.


Thank you, and have a great day! 


Best regards, 

Carmona A.

Intel Customer Support Technician


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ACarmona_Intel
Moderator
911 Views

Hello Vnuk,


Thank you so much for providing us with your SSU.


The first step that we will take to try to fix the issue is a clean installation to make sure there are no corrupted files when you updated your wireless driver.


Please follow the steps outlined in the below link on how to cleanly install your wireless driver:

 

And if the issue still persists, please provide the following information so we can thoroughly investigate the issue:


  • Have you tried connecting the wireless network to other monitors? If yes, does the issue also persist there? This is to check if this only happens on an Asus 4K 144Hz monitor.
  • Was the monitor able to work at 5 Hz even once? If yes, what changes have you made to the system prior to the issue? This will help to easily identify the root cause of the issue.
  • Is it possible that you can try an HDMI cable on the monitor and check if the issue still persists? This is just for additional isolation of the issue.

 

We look forward to your response!



Best regards,

Carmona A.

Intel Customer Support Technician


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ACarmona_Intel
Moderator
861 Views

Hello Vnuk,


We are checking in with you to see if you already have the answers to our questions so we can further isolate our issue.


Thank you, and have a great day!


Best regards,

Carmona A.

Intel Customer Support Technician


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Vnuk
Beginner
849 Views
Hi, I'll try as soon as I'm near my computer!
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ACarmona_Intel
Moderator
825 Views

Hello Vnuk,


Thank you so much for the update, and no worries, you may perform the suggested troubleshooting methods and respond to our questions at your earliest convenience.


Thank you, and take care!


Best regards,

Carmona A.

Intel Customer Support Technician

 

 


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ACarmona_Intel
Moderator
739 Views

Hello Vnuk,

 

This is just a follow-up if you have already performed the suggested troubleshooting methods that we have provided. If yes, may we know the result?

 

If the issue still persists, kindly answer our queries so we can further investigate the issue.

 

Thank you for your understanding, and have a great day ahead!

 

Best regards,

Carmona A.

Intel Customer Support Technician


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ACarmona_Intel
Moderator
659 Views

Hello Vnuk,

 

Again, this is just a follow-up if you have already performed the suggested troubleshooting methods that we have provided. If yes, may we know the result?

 

If the issue still persists, kindly answer our queries so we can further investigate the issue.

 

Best regards,

Carmona A.

Intel Customer Support Technician


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ACarmona_Intel
Moderator
588 Views

Hello Vnuk,

 

We have not heard back from you, so we will close this enquiry now. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

 

If the issue that we have is still not resolved, when you submit a new question and other moderators assist you, please share this thread, as it will serve as a reference for them, and as a result, they might quickly provide you with a recommendation.

 

Thank you for your understanding, and bye for now.

 

Best regards,

Carmona A.

Intel Customer Support Technician

 

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ACarmona_Intel
Moderator
516 Views

Hello Vnuk,


Our team still wanted to further support you regarding your concern. In regards to that, we would like to ask for the following information in order to deeply investigate the issue:.

 

  • When is this issue happening? Is the OEM driver working well after connecting to the 5GHz band with or without an LCD? 
  • Is 5GHz never connected to the TP Link Archer AX72 router? 
  • What is the OEM driver version installed before installing the generic driver v23.50.0.6 (from the log)? Any error codes from DM? 
  • Please check the error message in the log provided with OEM support.

 

1] Intel(R) Wi-Fi 6E AX211 160MHz: Crash due to internal error.

[2] Intel (R) Wi-Fi 6E AX211 160MHz: Adapter malfunction detected.

[3] The name "DESKTOP-KT0OM4C:20" could not be registered on the interface with the IP address 192.168.0.64. A computer with an IP address of 169.254.143.30 did not allow the use of the name requested by this computer.

[4] The TCP/IP IPv6 interface with index 13 failed to bind to the provider.

[5] The TCP/IP IPv4 interface with index 13 failed to bind to the provider. 

 

We will be waiting for your response!


Best regards,

Carmona A.

Intel Customer Support Technician

 


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ACarmona_Intel
Moderator
459 Views

Hello Vnuk, 


We are checking in with you to see if you already have the answers to our questions so we can further isolate our issue.


Thank you, and have a great day!


Best regards, 

Carmona A.

Intel Customer Support Technician


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ACarmona_Intel
Moderator
355 Views

Hello Vnuk, 

 

Again, we are checking in with you to see if you already have the answers to our questions so we can further isolate our issue.

 

Thank you, and have a great day!

 

Best regards, 

Carmona A.

Intel Customer Support Technician


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Vnuk
Beginner
308 Views

Hello! I just got to my computer, sorry for the delay, but I'm in the military that's why. I did as you said and everything started working correctly, it's strange because I've done this before without success, maybe some components of my computer have also been updated and now everything works as it should. Thanks for the help.

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ACarmona_Intel
Moderator
157 Views

Hello Vnuk, 


Thank you for the update.


We are glad to hear that somehow we have resolved the issue. In light of this, we will now close our case, as you no longer require our assistance.


If you might need our assistance again, please submit a new question, as this thread will no longer be monitored. 


Bye for now, and thank you so much for your cooperation as we resolve the issue.

 

Best regards, 

Carmona A.

Intel Customer Support Technician


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