Issues with AC 7265 roaming

[NHo3]

We recently refreshed over 1000 computers with HP 725 G3 with the Intel AC 7265 wireless adapter running Win7..

The originally deployed driver was 18.40 which had issues staying connected to some consumer grade routers. After some testing, it was found that version 19.1 resolved the connectivity issues at home and was rolled out to the entire fleet. However, now we have AP roaming issues in an office where over 900 of these are deployed. The office has Cisco WLC 5520 and Cisco 3802 APs. We did some testing and it was found that rolling back to 18.32 resolves the roaming issue.

We would consider rolling back to 18.32 but rolling back the driver will clear all corporate PSKs and the employee's personal ones. We also tried version 19.10 and the AP roaming issue persisted.

[idata]

Hello Dilbertc,

As we understand, your system are having roaming issues after some system changes. In this case, we would recommend you to try the following:- Install https://downloadcenter.intel.com/download/26344/Intel-PROSet-Wireless-Software-and-Drivers-for-Windows-7-?product=83635 Intel® PROSet/Wireless Software and Drivers for Windows 7* [19.20.0].- Apply the configuration from the advisory: http://www.intel.com/content/www/us/en/support/network-and-i-o/wireless-networking/000005544.html Recommended Settings for 802.11n Connectivity.If the issue persists, please let us know the following information:- What do you mean by "refreshing" the computers?- Do you let Windows* manage the connection profiles, or you use the PROset connection utility?- Does this happen to all computers with this configuration, or only to some PC's?Regards,Jonathan.

[idata]

Hello Dilbertc,

We did not receive a response to our last message. Please let us know if there has been any progress about this condition, or if you need additional support.Regards,Jonathan.