Killer Wi-Fi AX1650s not detecting Wi-Fi 6 network

[jp75]

Dell XPS laptop with Killer Wi-Fi 6 AX1650s adapter installed and the system won't detect my Wi-Fi 6 network which is broadcasting and is detectable by other devices (such as my phone).

Initially had the OEM Dell driver and I updated to the latest driver from Intel 22.220.0.4 but it didn't fix the issue. 

Any ideas?

[DeividA_Intel · Accepted solution]

Hello jp75,  

Thank you for posting on the Intel® communities. I understand that you have issues with the Intel® Killer™ Wi-Fi 6 AX1650.

In this case, I would like to let you know that the "Wi-Fi 6" is just branding and part of the model's name and does not mean that the adapter supports the 6GHz band. the Intel® Killer™ Wi-Fi 6 AX1650 supports the 2.4GHz and 5 GHz bands.

• Adapter: https://www.intel.com/content/www/us/en/products/sku/211610/intel-killer-wifi-6-ax1650-is/specifications.html

The adapters that support 6GHz are the "Wi-Fi 6E" models:

• Adapters: https://www.intel.com/content/www/us/en/products/details/wireless/wi-fi-6e-series/products.html

Let me know if you have further questions.

Regards,  

Deivid A. 

Intel Customer Support Technician