Community
cancel
Showing results for 
Search instead for 
Did you mean: 
LGeeC
Novice
103 Views

Laptop 5G connection went missing, I'm using Intel Dual Band Wireless-AC 7265

Hello, I'm usually connect my 5G connection while doing my work. But currently my laptop couldn't detect any 5G connection, so far i have tried all the solutions through google. Update drivers, Uninstall and Reinstall drivers, Resetting Router, Network Reset on my laptop and also Reset my Pc. But none of the solutions could fix my issues.... any experts can help me to fix my issues please.. Thank you

0 Kudos
3 Replies
AdrianM_Intel
Moderator
50 Views

Hello LGeeC,

 

Thank you for posting on the Intel® communities

 

Please run the following tool and attach the report generated. 

 

1. Intel® System Support Utility (Intel® SSU) 

  • Intel® SSU Download link 
  • Open the application and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". 
  • Click on the menu where it says "Summary" to change to "Detailed View". 
  • To save your scan, click on "Next", then "Save".

 

Questions:

  • When did the behavior start?
  • Just to confirm, you can not connect to the 5Hz band or 5G technology?
  • What is the model of your router?

 

Regards,

 

Adrian M.

Intel Customer Support Technician

 

AdrianM_Intel
Moderator
50 Views

Hello LGeeC,

 

Were you able to check the previous post? 

 

Regards,

 

Adrian M.

Intel Customer Support Technician

 

AdrianM_Intel
Moderator
50 Views

Hello LGeeC,

 

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question. 

 

Regards,

 

Adrian M.

Intel Customer Support Technician

 

 

 

Reply