My Intel Wireless Bluetooth keeps disconnecting, reconnecting on a loop...

[CMarg5]

Hello, I've been struggling with this issue and keep having to disable my bluetooth in Device Manager. I'm using Windows 10 1909 and I've tried updating the "device", uninstalling and reinstalling; I've tried using the "services.msc" to see if the bluetooth is running and on automatic startup.

At a last resort, I even reset my windows software but that did not help. Please, I do not know what to do thank you.

[AlHill]

Download, run, and ATTACH (using the paperclip under the toolbar) the results of this utility:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Doc

[CMarg5]

Here are the results

[AdrianM_Intel]

Hello CMarg5,

Thank you for posting on the Intel® communities.

I am following up your thread, do you still need assistance if so please provide the following information?

• Was it working properly before?
• Do you see any error code in device manager? --> open device manager--> Network adapters ---> Intel® Dual Band Wireless-AC 3168 right-click ''properties'' --> in general tab it can show if it works fine or error codes.
• Is this the original wireless card that comes preinstalled by the system manufacturer?
• Are you connecting headphones via Bluetooth?
• Have you checked if the wireless antennas are properly connected?
• Have you tried different bands 2.4Hz or 5.0Hz?

Regards,

Adrian M.

Intel Customer Support Technician

[CMarg5]

The Dual Band Wireless device works properly it says. Bluetooth has worked many times before but all of a sudden, this happens.

Wireless bands are fine, wireless network is fine.

[AdrianM_Intel]

Hello CMarg5,

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question. 

Regards,

Adrian M.

Intel Customer Support Technician

[AdrianM_Intel]

Hello CMarg5,

Are you still facing the same behavior?

• is this the original card the comes pre-installed on your system?
• just to confirm, by resetting windows* is that a restore point or fresh image installation?
• does it happen with different Bluetooth devices? what is the device that is connected via Bluetooth?
• Are the antennas properly connected?

Regards,

Adrian M.

Intel Customer Support Technician

[AdrianM_Intel]

Hello CMarg5,

Were you able to check the previous post? 

Regards,

Adrian M.

Intel Customer Support Technician

[AdrianM_Intel]

Hello CMarg5,

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question. 

Regards,

Adrian M.

Intel Customer Support Technician