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Beginner
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My Intel Wireless Bluetooth keeps disconnecting, reconnecting on a loop...

Hello, I've been struggling with this issue and keep having to disable my bluetooth in Device Manager. I'm using Windows 10 1909 and I've tried updating the "device", uninstalling and reinstalling; I've tried using the "services.msc" to see if the bluetooth is running and on automatic startup.

 

At a last resort, I even reset my windows software but that did not help. Please, I do not know what to do thank you.

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New Contributor I
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Re: My Intel Wireless Bluetooth keeps disconnecting, reconnecting on a loop...

Download, run, and ATTACH (using the paperclip under the toolbar) the results of this utility:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

Doc

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Beginner
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Re: My Intel Wireless Bluetooth keeps disconnecting, reconnecting on a loop...

Here are the results

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Moderator
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Re: My Intel Wireless Bluetooth keeps disconnecting, reconnecting on a loop...

Hello CMarg5,

 

Thank you for posting on the Intel® communities.

 

I am following up your thread, do you still need assistance if so please provide the following information?

 

  • Was it working properly before?
  • Do you see any error code in device manager? --> open device manager--> Network adapters ---> Intel® Dual Band Wireless-AC 3168 right-click ''properties'' --> in general tab it can show if it works fine or error codes.
  • Is this the original wireless card that comes preinstalled by the system manufacturer?
  • Are you connecting headphones via Bluetooth?
  • Have you checked if the wireless antennas are properly connected?
  • Have you tried different bands 2.4Hz or 5.0Hz?

 

Regards,

 

Adrian M.

Intel Customer Support Technician

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Moderator
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Re: My Intel Wireless Bluetooth keeps disconnecting, reconnecting on a loop...

Hello CMarg5,

 

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question. 

 

Regards,

 

Adrian M.

Intel Customer Support Technician

 

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Beginner
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Re: My Intel Wireless Bluetooth keeps disconnecting, reconnecting on a loop...

The Dual Band Wireless device works properly it says. Bluetooth has worked many times before but all of a sudden, this happens.

Wireless bands are fine, wireless network is fine.

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Moderator
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Re: My Intel Wireless Bluetooth keeps disconnecting, reconnecting on a loop...

Hello CMarg5,

 

Are you still facing the same behavior?

 

  • is this the original card the comes pre-installed on your system?
  • just to confirm, by resetting windows* is that a restore point or fresh image installation?
  • does it happen with different Bluetooth devices? what is the device that is connected via Bluetooth?
  • Are the antennas properly connected?

 

Regards,

 

Adrian M.

Intel Customer Support Technician

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Moderator
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Re: My Intel Wireless Bluetooth keeps disconnecting, reconnecting on a loop...

Hello CMarg5,

 

Were you able to check the previous post? 

 

Regards,

 

Adrian M.

Intel Customer Support Technician

 

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Moderator
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Re: My Intel Wireless Bluetooth keeps disconnecting, reconnecting on a loop...

Hello CMarg5,

 

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question. 

 

Regards,

 

Adrian M.

Intel Customer Support Technician

 

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