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Installed my Dual Band Wireless-AC 7260HMWDTX1 in my desktop. My wifi works fine, but my bluetooth is not.
In device manager I get "Unknown USB Device (Device Descriptor Request Failed)"
There's no bluetooth menu on my computer.
Here is how I have my Bluetooth adapter attached to my board.
I read on a product review on newegg that intel had misprinted the D+ D+ so they had to reverse the connection for it to work. I have tried this with the same result.
Driver Version: 17.16.0.4
Computer Specs:
Intel i5
32 GBs ram
Samsung Evo SSD
GTX 650TI Video Card
500W PSU
Windows 8.1
Troubleshooting:
Reversed connection
Re-installed Drivers
Restarted computer
Re-Seated SSD (read that this worked for some)
Tried 2 different F-USB connections
I'm lost at this point. Any help here would be great.
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Hello JimGreenway,
Have you run our Intel® Driver Update Utility?
It detects which driver updates are relevant to your computer, and then helps you install them quickly and easily. You can find it here: http://www.intel.com/p/en_US/support/detect Intel® Driver Update Utility
Let us know if this helped you to resolve this issue.
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Hello Jim Greenway
Please make sure you have it connected to the port that says FP USB port as shown in the picture below.
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Hello JimGreenway,
Another step you can try is to uninstall all previously installed drivers and reinstall them in the following sequence:
1 - Bluetooth drivers
https://downloadcenter.intel.com/download/24849/Intel-PROSet-Wireless-Software-for-Bluetooth-technology-for-Windows-8-1-64-bit-WP- Intel® Download Center
2 - The Intel® PROSet/Wireless Software
https://downloadcenter.intel.com/download/24864/Intel-PROSet-Wireless-Software-for-Windows-8-1- Intel® Download center
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