No Killer adapters connected

[RK2]

On opening Killer Control center  application it detects the wifi but it doesn't show any current network traffic at all. The status says "No Killer Adapters Connected". I even have the latest killer wireless driver installed. 

[JosueO_Intel]

Hello RK2,

Thank you for posting on the Intel communities. In order to have a better understanding of the issue, please share with us the following information: 

1. Was it working before? If so, when did the issue start happening?
2. Is this a desktop or a laptop?
3. Is this the original adapter of the system?
4. What is the model of the adapter you are using?
5. Have you tried using the drivers provided by the OEM?
6. Have you reported this issue to the OEM?
7. Which driver version did you install?
8. Screenshot of the issue. 

Also, please download and install the Intel System Support Utility (Intel SSU):

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 

Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View". Click on the menu where it says "Summary" to change to "Detailed View".  

Click on "Next", save the report and attach it to your response.

Regards, 

Josue O.  

Intel Customer Support Technician

[OPERATOR]

Hello I just Update my MSI Steel Series Laptops Killer Command Center and now my Killer network card ins not detected

I uninstalled it then Reinstalled it and the same thing Detection At all.

MSI GE63 Raider RGB gaming laptop with up to 9th gen Intel Core i9 processor and all new GeForce RTX 2060 graphics. GE63 Raider RGB

System Windows 11 Pro

32 Gb Ram

Nvidia RTX 2060 Gpu 

2 TB SSD M2 Drivers 

System Runs smooth No Issues at all Except your New Updated Interface doesn't Detect my Killer Network Card

and it did before the update.

 One thing i will say the new interface looks nice but it would be better if it worked

thank for the help

Maybe Release a Firmware Patch to fix it would be nice asap 

[JosueO_Intel]

Hello RK2,

Were you able to check the previous post?  

Let us know if you still need assistance. 

Regards, 

Josue O.  

Intel Customer Support Technician

[JosueO_Intel]

Hello RK2,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored. 

Regards, 

Josue O.  

Intel Customer Support Technician