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JLina3
Beginner
809 Views

Poor Bluetooth Range on AC 9560

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I have a Z390 AORUS PRO WIFI which ships with an embedded Intel(R) Wireless-AC 9560. I have updated the Bluetooth drivers to the most recent version: 21.30.0.5

 

I am able to pair Bluetooth devices as normal. However, the Bluetooth range is extremely poor. After ~5 feet, the signal starts to drop and I am disconnected. The signal cannot even penetrate my hands; covering my Bluetooth headphones with my hands will block the signal entirely.

 

Details:

OS: Windows 10

Motherboard: Z390 AORUS PRO WIFI

Wireless: Intel(R) Wireless-AC 9560

Bluetooth Driver Version: 20.50.0.5

 

I appreciate any assistance.

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1 Solution
n_scott_pearson
Super User Retired Employee
440 Views

Sounds like the antennas are not connected properly...

...S

View solution in original post

3 Replies
AlHill
Super User
440 Views

Download, run, and ATTACH the results of this utility:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

Then, an intel support engineer can assist you.

 

Doc

n_scott_pearson
Super User Retired Employee
441 Views

Sounds like the antennas are not connected properly...

...S

View solution in original post

JLina3
Beginner
440 Views

I didn't realize my motherboard came with one. I would never have thought of this because the WiFi signal was perfectly adequate.

 

It is completely solved now, thank you.

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