Slow speeds with Wireless-N 7260

[LKolm]

Hello,

I am having very slow download speeds (6 Mbps) when I'm connected to the wireless router. When I'm connected directly to the modem, I get speeds around 65 Mbps. My wife's computer, however, gets speeds around 45 Mbps when it is connected to the internet. I've looked online for other help, but haven't been able to find anything. I have Windows 10 on a Dell Inspiron 7437. Thanks!

[idata]

Hello thekolmans

Thank you for contacting us; it will be more than a pleasure to assist you.In order for me to assist you better, please provide me with the .txt file that the System Support Utility will generate. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box. https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- I hope to hear from you soon.Regards,Diego S.

[idata]

Hello thekolmans,

We just wanted to double check if you still need further assistance.Please don't hesitate on contacting us back.I hope to hear from you soon.Best Regards,Diego S.

[LKolm]

Ahhh, thank you, Diego S.! I completely forgot to reply to your initial response (thank you for responding, by the way). I am still experiencing the same issue. I believe I've attached the correct txt file. Please let me know if it's not what you were looking for.

Loren

[idata]

Hello thekolmans,

Thank you for your response.Based on the information that you provided to us, we noticed that the current version of drivers that are installed in your system are not the latest ones.Please go ahead and perform an update using the latest drivers for your system found here:https://downloadcenter.intel.com/download/27989/Intel-PROSet-Wireless-Software-and-Drivers-for-Windows-10?v=t https://downloadcenter.intel.com/download/27989/Intel-PROSet-Wireless-Software-and-Drivers-for-Windows-10?v=tOnce that is done, reboot your machine and then test the performance.Please let us know the outcome, we are always here to serve.Regards,Diego S.

[LKolm]

Thanks for the suggestion. After I updated the drivers (at least I believe I updated everything correctly) I rebooted my computer and again ran a speed test. I'm still running considerably slower speeds than my wife's computer while connected to wifi (5 mbps and 26 mbps, respectively, at the last test). Any other thoughts?

Thanks!

Loren

[idata]

Hello thekolmans,

Thank you for your response.In this case, to discard the drivers as the cause of the issue, please install the latest drivers for your machine (drivers from Dell*) since the generic drivers from Intel did not seem to have a positive impact on your system.Here is the direct download link:https://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverId=C4C80 https://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverId=C4C80As well please follow these steps to gather more information from your network:Right click on the wireless icon in the system tray (near to the time and date) and select "Open Network and Sharing Center".Then, when it opens select "Change Adapter Settings" on the left side.Right click on the wireless adapter you are using and select "Status"Please provide us with a screenshot of the pop up window that the system will display.I hope to hear from you soon.Regards,Diego S.

[LKolm]

Okay, I'm in the process of downloading those drivers and will install them after. In the meantime, I've attached the screenshot you requested.

Thanks so much!

Loren

[LKolm]

When I tried to install the driver, it gave me the attached window, so it was unsuccessful. Should I stick with the driver I have?

[idata]

Hello thekolmans,

Thank you for your response.We are currently performing further assistance on this matter.This will cause a brief delay in between our answers; however I will reach you back as soon as we have an answer.We really appreciate your patience. I hope this helps.Regards,Diego S.

[idata]

Hello thekolmans,

Thank you for your response and your patience.Please go ahead and try to install the latest OEM drivers again through this method:https://www.intel.com/content/www/us/en/support/articles/000022173/network-and-i-o/wireless-networking.html https://www.intel.com/content/www/us/en/support/articles/000022173/network-and-i-o/wireless-networking.htmlHere is the link for the driver download:https://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverId=C4C80 https://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverId=C4C80As well you may want to try our Recommend advanced settings available at:https://www.intel.com/content/www/us/en/support/articles/000024678/network-and-i-o/wireless-networking.html https://www.intel.com/content/www/us/en/support/articles/000024678/network-and-i-o/wireless-networking.html I hope this helps, please let us know the outcome.Regards,Diego S.

[idata]

Hello thekolmans,

We just wanted to double check if you still need further assistance.Please do not hesitate on contacting us back.Best Regards,Diego S.

[LKolm]

Thank you for checking in. I was out of town for a week and just had a chance today to follow your suggestions. After these steps, I'm still only getting 6.3 mbps download speed.

Thanks,

Loren

[idata]

Hello thekolmans

Thank you for your response. Could you provide me with the brand and model of your wife's laptop? Best Regards,Leonardo C.

[LKolm]

Dell Latitude E5430

[idata]

Hello thekolmans

Thank you for your response.Based on the model of the other machine, we noticed that your wife's laptop is running a card that is older than yours, and still gets a better connection.We want to discard a firewall as the cause of the issue as your drivers are totally up to date.Please go ahead and Start your PC in safe mode (with Networking) following these instructions and then monitor the results:https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-modeAs well, please access your router and make sure that you do not have any QoS (quality of service) active on it.If you do not know how to do it, you can contact your ISP (internet service provider) for further details.I hope to hear from you soon. Regards,Diego S.

[LKolm]

Starting it in safe mode improved my speed a little (speed test showing 14.8 Mbps), but still nothing close to what my wife computer's speed was around the same time (45 Mbps). Our router has no QoS rules enabled.

Thank you

[LKolm]

Update: I discovered that there was still a program running even after I started up in safe mode called Malwarebytes. When I quit that program and ran the speed test again it was significantly improved (40.3 Mbps).

[LKolm]

I restarted my computer back in normal mode and found that the low speeds returned, even after I disabled Malwarebytes. So I put it back in safe mode and have not even come close to the 40 Mbps speeds since then. I am getting around 25 Mbps in safe mode now, while me wife's computer is getting 60-70 Mbps.

[idata]

Hello thekolmans,

Thank you for your response.Based on the behavior of your machine, we do not really think that you are facing a software or network connectivity issue at this point.In order to rule this out as a hardware issue, we strongly recommend you to contact your computer manufacturer for an issue replication or hardware replacement through their official link of support:https://www.dell.com/support/home/us/en/04 https://www.dell.com/support/home/us/en/04I hope this helps.Regards,Diego S.

[LKolm]

Thank you for your continued efforts to solve this issue. I'll look into a possible hardware replacement.

Grateful,

Loren