The Bluetooth device keyboard or mouse will not work again after entering sleep mode.

June2 · ‎06-09-2023

This symptom occurs intermittently.

If you look at the event history

Device does not start (BTHUSB)
USB\VID_8087&PID_0033\5&2cdbcaf7&0&10
There is a problem starting the device.
Driver Name: oem32.inf
Class GUID: {e0cbf06c-cd8b-4647-bb8a-263b43f0f974}
Service: BTHUSB
Subfilter: ibtusb
Top Filters:
Problem: 0x0
Problem status: 0xC00000E5

You can check the above and details.

I use Surface Pro 9 laptop

I am using Intel Bluetooth version 22.220.1.1.

The symptoms are the same even if you delete the driver or rollback.

DeividA_Intel · ‎06-12-2023

Hello June2,

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your computer.

In order to better assist you, please provide the following:

1. Is this the original adapter that came pre-installed on your computer or did you change/install the adapter to this one?

2. Is this a laptop or desktop computer?

3. Is the issue present with a wired keyboard and mouse?

4. What is the brand and model name of your wireless adapter?

5. What is your operating system as well as the version and build?

6. What is the BIOS version installed?

7. Is this issue recent? When did it start?

Regards,

Deivid A.

Intel Customer Support Technician

DeividA_Intel · ‎06-15-2023

Hello June2,

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.

Regards,

Deivid A.

Intel Customer Support Technician

DeividA_Intel · ‎06-20-2023

Hello June2,

I was checking your thread and see that we have not heard back from you.

I’m going to close your post, but if you need further assistance, please do not hesitate to create a new thread.

Regards,

Deivid A.

Intel Customer Support Technician