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Beginner
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The latest AC 8265 bluetooth driver doesn't work for me, but previous version works perfectly.

My operation system is windows 7 x64, and desktop motherboard is MSI x299 Carbon AC witch is equipped with Intel® Dual Band Wireless-AC 8265 adapter for bluetooth connection.

In the first place, I installed bluetooth driver from MSI which is the same as what Intel web page provide (19.70.0)

When I paired my devices like headphone or smartphones, an error message showed device driver software was not successful installed, and no bluetooth peripheral device driver found.

Then, I uninstalled the bluetooth driver and installed the oldest version (19.0.1607.640). The devices driver could be found, but my headphone didn't work.

Again, Uninstalled version 19.0.1607.640 and I tried version 19.40.1. Headphone is successfully paired and installed its driver automatically, Everything works perfectly.

I hope my experience is helpful to improve Intel further driver design.

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Community Manager
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Hello kasfix,

 

 

Thank you for reporting this issue.

 

 

There is a new Bluetooth® driver set to be released soon. However, since it's still undergoing testing and validation, we are unable to provide a release date at this time.

 

 

Are you interested in troubleshooting, or are you OK with using the 19.40.1 driver for the time being?

 

 

Best regards,

 

Carlos A.
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Beginner
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I am glad if I can help.

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Community Manager
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Hello kasfix,

 

 

We appreciate the feedback.

 

 

On a side note, even though your OEM download may have a matching version number to our Intel® generic drivers, theirs is customized for your system. We'll let you know when the new Bluetooth* software becomes available.

 

 

Best regards,

 

Carlos A.
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