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CTu6
Beginner
1,302 Views

The latest AC 8265 bluetooth driver doesn't work for me, but previous version works perfectly.

My operation system is windows 7 x64, and desktop motherboard is MSI x299 Carbon AC witch is equipped with Intel® Dual Band Wireless-AC 8265 adapter for bluetooth connection.

In the first place, I installed bluetooth driver from MSI which is the same as what Intel web page provide (19.70.0)

When I paired my devices like headphone or smartphones, an error message showed device driver software was not successful installed, and no bluetooth peripheral device driver found.

Then, I uninstalled the bluetooth driver and installed the oldest version (19.0.1607.640). The devices driver could be found, but my headphone didn't work.

Again, Uninstalled version 19.0.1607.640 and I tried version 19.40.1. Headphone is successfully paired and installed its driver automatically, Everything works perfectly.

I hope my experience is helpful to improve Intel further driver design.

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3 Replies
idata
Community Manager
81 Views

Hello kasfix,

 

 

Thank you for reporting this issue.

 

 

There is a new Bluetooth® driver set to be released soon. However, since it's still undergoing testing and validation, we are unable to provide a release date at this time.

 

 

Are you interested in troubleshooting, or are you OK with using the 19.40.1 driver for the time being?

 

 

Best regards,

 

Carlos A.
CTu6
Beginner
81 Views

I am glad if I can help.

idata
Community Manager
81 Views

Hello kasfix,

 

 

We appreciate the feedback.

 

 

On a side note, even though your OEM download may have a matching version number to our Intel® generic drivers, theirs is customized for your system. We'll let you know when the new Bluetooth* software becomes available.

 

 

Best regards,

 

Carlos A.
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