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"Intel Wireless Bluetooth" (Intel Dual Band Wireless-AC 3165)

WUhl
Beginner
1,971 Views

Seit der neuesten Version von Windows 10 1709 funktioniert "Intel Wireless Bluetooth" nicht mehr. WLAN geht noch. Habe schon alles probiert, ohne Erfolg. Gibt es vielleicht ein Tool das dieses Problem lösen könnte? Wer kann mir helfen? MfG Wolfgang

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n_scott_pearson
Super User
867 Views

You need to download the latest Bluetooth and Wireless driver packages. Uninstall the existing drivers, reboot and then install the downloaded drivers.

...S

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WUhl
Beginner
867 Views

Hallo N.Scott Pearson,

muss ich von "Intel Wireless Bluetooth" und "Intel Dual Band Wireless-AC 3165" die Treiber deinstallieren? MfG Wolfgang

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n_scott_pearson
Super User
867 Views

Wolfgang,

Here are links to the driver packages to download:

https://downloadcenter.intel.com/download/27195/Wireless-Intel-Wireless-Bluetooth-for-Windows-10?product=89450 Download Intel Wireless Bluetooth for Windows 10

https://downloadcenter.intel.com/download/27309/Wireless-Intel-PROSet-Wireless-Software-and-Drivers-for-Windows-10?product=89450 Download Intel PROSet/Wireless Software and Drivers for Windows 10

The names of the entries in Apps and Features that you want to uninstall are:

Intel(R) Wireless Bluetooth(R)

Intel® PROSet/Wireless Software

Hope that covers it,

...S

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WUhl
Beginner
867 Views

Hallo Herr N. Scott Pearson,

hat leider nicht geklappt. Habe die zwei Programme deinstalliert, System neu gestartet und die Programme mit Treiber wieder installiert. Leider funktioniert das Bluetooth immer noch nicht.

Der Treiber bei "Intel Wireless Bluetooth" wurde nicht installiert (Anlage). MfG Wolfgang

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n_scott_pearson
Super User
867 Views
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n_scott_pearson
Super User
867 Views

Ah, didn't see the attachment from the mobile site.

Ok, question: do you have Secure Boot enabled? If so, try installing with it disabled.

If that doesn't work, try installing while booted in Safe Mode.

...S

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WUhl
Beginner
867 Views

Hallo N. Scott Pearson!

BIOS

Boot Mode: UEFI

Secure Boot: Enabled

"Secure Boot" kann man nicht ändern. Wenn "Boot Mode" auf "Legacy" steht verschwindet "Secure Boot".

MfG Wolfgang

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idata
Employee
867 Views

Hello wulferl,

The troubleshooting recommended by Microsoft* for an error code 28 in Device Manager is a clean installation of drivers, which I understand that you have already performed.

- https://support.microsoft.com/en-us/help/310123/error-codes-in-device-manager-in-windows Error codes in Device Manager in Windows - by support.microsoft.com

NOTE: Any links provided for third party tools or sites are offered for your convenience and should not be viewed as an endorsement by Intel® of the content, products, or services offered there. We do not offer support for any third party tool mentioned here.

Based on the service ticket being worked through your local support team, there's not much else that we can suggest at this time. However, there is a new Bluetooth® driver that will be available soon. We will post here once it's published so that you may test it on your system.

Best regards,

 

Carlos A.
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WUhl
Beginner
867 Views

Hallo, das Problem hat sich erledigt. Habe unter "Abgesicherten Modus" den Treiber installieren können, ohne Fehler und somit läut Bluetooth wieder einwandfrei. MfG Wolfgang

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n_scott_pearson
Super User
867 Views

Wolfgang, thanks for letting us know!

...S

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