I have a PC with Intel wireless AC 9462 in my computer. I am trying to cast my desktop or tab from google chrome, using chromecast ultra on a display that supports HDMI. The casted screen seems to freeze within a view seconds of performing any activity. We noticed that this doesn't happen with intel wireless 3160 or when we are using a usb wireless adapter like Surf wireless micro usb adapter. Is there anyway this issue can be resolved? Your help will be much appreciated.
From what I know from posts online, Chromecast automatically updates it's firmware. But I can confirm that by calling them up.
Also, is it safe to share that much information about the system over this thread? Also, if you can tell me a little bit about yourself, I may feel more comfortable.
- I did the clean installation and it did not work. I followed the instructions step by step, removing the proset/wireless software, then downloading the most recent proset/wireless software from the link you gave me. I also cleared out my temp files and restarted the computer. Installation of the new software went smoothly and it asked me to restart computer. I am attaching the .txt ssu file for this method. I am going to do the same thing, but this time I'm going to "Get the latest system-specific driver from your computer manufacturer support." and see if that works. I will also attach the ssu .txt file for that method too.
Here is the config for the latest manufacturer driver. Just as a note, in both tests, my wireless never went down, even after uninstalling the proset/wireless software. I am going to go into device manager and uninstall it there. Also the chromecast is latest firmware. Please get intel to fix this problem! I also got this error when i tried to reply to my reply "ICS_FeedComment_Trigger: execution of AfterInsert caused by: System.DmlException: Update failed. First exception on row 0 with id 5000P00000l7fTOQAY; first error: UNABLE_TO_LOCK_ROW, unable to obtain exclusive access to this record or 1 records: 5000P00000l7fTOQAY:  Class.ICS_FeedComment_Handler.feedCommentUpdatecaseStatusHandler: line 327, column 1 Trigger.ICS_FeedComment_Trigger: line 48, column 1"
Apologies for the delay, I was on a vacation. This issue does exist. I didn't want to share the generated system information as it had many MAC ID's and IP addresses. But this link has the configuration of the system I am using
Also, I have even had someone manually replace the 9462 chip on the motherboard with a few other intel chips like 8265 and 3165 and they both work. Can we reopen this case or start a new one?