Ubuntu 18 cannot connect wifi or wired network

[Yiru]

Hi,

When I install Ubuntu 18.04, it cannot connect wifi or wired network, but Windows system can work. The computer has Killer E3100G 2.5 Gigabit Ethernet Controller and Killer(R) wi-fi 6E AX1675W 160mhz wireless network adapter. The Ubuntu system cannot find the wi-fi adapter. Also, it seems that it does not have the driver. I did not find the associated driver to download. Would you like to help me to figure out this problem? Many thanks.

[DeividA_Intel]

Hello Yiru,  

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your Intel® Killer™ Wi-Fi 6E AX1675 (x/w).

In order to better assist you, please provide the following:  

1. Provide the Intel® System Support Utility for the Linux* Operating System for more details:

• https://www.intel.com/content/www/us/en/download/18895/intel-system-support-utility-for-the-linux-operating-system.html

2. Is this the original adapter that came pre-installed on your computer or did you change/install the adapter to this one?   

3. Is the Bluetooth working?  

4. Is this a laptop or desktop computer? 

5. Have you checked with the Linux distributor for drivers?

Regards,  

Deivid A.  

Intel Customer Support Technician  

[DeividA_Intel]

Hello Yiru,  

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   

Regards,  

Deivid A.  

Intel Customer Support Technician  

[DeividA_Intel]

Hello Yiru, 

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  

Regards,  

Deivid A.  

Intel Customer Support Technician