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WIFI connection drops with Intel(R) Wi-Fi 6E AX211 adapter

sebastien_weg
Beginner
1,087 Views

Hello,

I have a Lenovo Legion 5 with Intel Core i7-12700H since nearly 5 months, and always experienced some trouble with the WIFI connection. When I boot my laptop, everything will work fine for a while but will randomly drop and the connection will be very poor until I make a reboot. I made some speed tests to have a comparison, and when working properly the download speed is 231 Mbps and upload 144 Mbps. But suddenly it will drop to something like 5.71 Mbps for download and 0.09 Mbps for upload, which makes it impossible to do anything with. I have the same issue at home and at work, so the router is not the problem. I already tried to reinstall the WIFI adapter (Intel(R) Wi-Fi 6E AX211 160MHz), and I have the latest version (22.220.0.4 ) so I'm completely clueless about what to do. I already tried some things that I found on other posts but I never found a problem similar to mine, so it didn't change anything.

Please help, I thank you in advance for your reply !

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3 Replies
DeividA_Intel
Employee
1,039 Views

Hello sebastien_weg,  


  

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your Intel Wi-Fi 6E AX211 160MHz.


  

In order to better assist you, please provide the following:  


1. Is this the original adapter that came pre-installed on your computer or did you change/install the adapter to this one?   

2. Is the Bluetooth working?   

3. Have you updated your BIOS? 

4. What is the operating system installed as well as the version and build?

5. Have you checked this issue with Lenovo?


 

Regards,  

Deivid A. 

Intel Customer Support Technician 


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DeividA_Intel
Employee
974 Views

Hello sebastien_weg,  

 


Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   


  

Regards,  

Deivid A.  

Intel Customer Support Technician  


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DeividA_Intel
Employee
937 Views

Hello sebastien_weg,  


 

I was checking your thread and see that we have not heard back from you.  


I’m going to close your post, but if you need further assistance, please do not hesitate to create a new thread. 


 

Regards,  

Deivid A.  

Intel Customer Support Technician  


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