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grocerylist
Novice
28,556 Views

Wi-Fi 6 AX200 160MHz -2.4GHz & 5GHz: connected, no internet access

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I've been experiencing wifi issues with my manufacturer installed ax200 wifi card essentially since I got my new Asus Zephyrus G14. Problems initially were fairly intermittent on both 2.4GHz and 5GHz but occasionally I have extended outages. Since then I'd read in some forums to try to use the intel drivers direct from intel, rather than the Asus recommended drivers.

I've gone through a few different wifi drivers (asus recommended driver v21.60.0.5, I'm currently using v21.90.3.2.

With 21.90.3.2, it seems like 2.4GHz is fairly stable but 5GHz is essentially unusable. I'm able to connect to 5GHz but almost immediately when connected it shows "no internet access".

I've tried updating to v21.110.1.1 but this driver fails to install.

1 Solution
Alberto_Sykes
Employee
26,486 Views

Hello grocerylist, I just received an update on this matter.

 

Please try a manually clean installation of Intel® Wireless driver version 21.120.0:

https://downloadcenter.intel.com/download/29816/Intel-PROSet-Wireless-Software-and-Drivers-for-IT-Ad...

https://www.intel.com/content/www/us/en/support/articles/000022173/network-and-i-o/wireless.html


By any chance, do you have the option of testing the computer on a different network?


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


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64 Replies
grocerylist
Novice
20,472 Views

I was able to get the v21.110.1.1 driver installed but I'm still having issues with 5GHz.

grocerylist
Novice
20,464 Views

Now I'm noticing that I'm not getting a valid IP address when I connect to 5GHz. I get a 169.x.x.x IP address but other devices, like my phone, don't have this problem.

grocerylist
Novice
20,460 Views

I rolled back to the Asus recommended driver that I previously had problems with. For now I'm getting a valid IP address on 2.4GHz & 5GHz. 

I'll update if/when things go bad.

Alberto_Sykes
Employee
20,428 Views

grocerylist, Thank you for posting in the Intel® Communities Support.


Perfect, no problem, once you get the chance, please let us know the results.


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


grocerylist
Novice
20,408 Views

Hi Alberto,

After downgrading to v21.60.0.5, my wifi seemed to be stable on both 2.4GHz and 5GHz.

However, Windows 10 Update forced my AX200 to be updated to v21.90.3.2 and now again I'm experiencing frequent drops on 5GHz, where 5GHz is unusable and I'm forced to use 2.4GHz.

I'd like to use the most up to date intel drivers. Looking through the forum here, it's obvious that there are many problems with AX200 wifi chips & drivers. Is Intel actively working on this?

Thanks

Alberto_Sykes
Employee
20,393 Views

grocerylist, Thank you very much for providing that information.


In order to try to fix the problem with the latest Wireless driver, we can try a clean/manual installation of the latest Intel® Wireless driver version 21.110.1:

https://downloadcenter.intel.com/download/29787/Intel-PROSet-Wireless-Software-and-Drivers-for-IT-Ad...


In the link below you will find the steps to do the clean/manual installation of the driver, please look for AndrewG_Intel's post, it is almost at the end of the page:

https://community.intel.com/t5/Wireless/Windows-10-Wi-Fi-Drivers-for-Intel-Wireless-Adapters/m-p/119...


Just to let you know, there are no reports about multiple problems with the Intel® Wi-Fi 6 AX200 card or with any other card, in reference to the forums that you verified about problems with it, could you please provide the links on that topic in order for us to be able to see them?


Intel® always cares about the developing, updates and fixes on the Intel® drivers, that is why Intel® is constantly releasing new versions containing different fixes for different problems. Based on that we recommend to keep checking our web site to be aware of new driver releases and updates:

https://downloadcenter.intel.com/


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


grocerylist
Novice
20,374 Views

Hi Alberto, 

I again installed v21.110.1 and it's currently working, we'll see how long 5GHz works. As I noted above in my 2nd post, previously 5GHz would regularly fail and show "no internet access".

In regards to the posts I've seen with people experiencing similar issues with the AX200 card on many different systems made by different manufacturers, all you have to do is look here on the Intel Wireless forum, where there are hundreds of posts with people experiencing issues with 5GHz and many more issues:  https://community.intel.com/t5/forums/searchpage/tab/message?advanced=false&allow_punctuation=false&...

There are also many on the reddit /r/zephyrusg14 subreddit reporting wifi connectivity issues:
https://old.reddit.com/r/ZephyrusG14/search?q=ax200&restrict_sr=on&include_over_18=on&sort=relevance...
https://old.reddit.com/r/ZephyrusG14/search?q=wifi&restrict_sr=on&include_over_18=on&sort=relevance&...

Here are some more:
https://zentalk.asus.com/en/discussion/comment/57410#Comment_57410
https://zentalk.asus.com/en/discussion/28516/zenbookpro-duo-intel-wifi-6-ax200-wifi-adapter-code-10

I could go on and on searching support forums from different manufacturers with laptops that have the ax200 card but I don't have the time and more importantly, I don't understand how you or Intel couldn't be aware of the problems with the AX200 card and it's drivers with the hundreds of posts specifically with the AX 200 here on https://community.intel.com/t5/Wireless/bd-p/wireless

Alberto_Sykes
Employee
20,344 Views

Hi grocerylist, Thank you very much for sharing those details.


Thank you very much also for providing the links, yes, we can see that there are different cases about issues with the Intel® Wireless card, but most of then are solved by trying different troubleshooting steps or replacing a hardware component that was proved to be defective, none of them are considered by Intel® as a known issue with the Intel® Wi-Fi 6 AX200 card.


Perfect, excellent, it is great to hear that after installing driver version v21.110.1 the Wireless connection so far seems to be working properly.


Please keep monitoring the behavior of the Wireless connection and once you get the chance, let us know the results.


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


grocerylist
Novice
20,339 Views
FYI I'm again experiencing 5GHz drops in and out and having to switch ot 2.4GHz.
Alberto_Sykes
Employee
20,322 Views

grocerylist, Thank you very much for providing those updates, we are sorry to hear the issue persists.


Just to confirm, what is the model of the Router?

Do you have the option to install a sniffer like Wireshark to monitor the network connection and then provide the logs and analysis of that tool?


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


grocerylist
Novice
20,273 Views

Hi Albert, 

I've got a pfSense router with multiple WAPs connected to other switches. I've never used Wireshark but if you have a guide you can point me to, I could see if I could get some logs and analysis for you.

Alberto_Sykes
Employee
20,290 Views

Hello grocerylist, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


Alberto_Sykes
Employee
20,256 Views

Hi grocerylist, Thank you very much for your response.

 

Besides the brand of the Router, by any chance do you have the specific model of it?

 

In the following link, you will find Wireshark user guide, in there you will see further details about how tho use the application, please pay special attention to sections, 3.9. The “Capture” Menu 3.13. The “Wireless” Menu:

https://www.wireshark.org/docs/wsug_html/

 

The content on the above site is not controlled by Intel. This information is offered for your convenience and should not be viewed as an endorsement by Intel for the merchants or services offered there

 

Regards,

Albert R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

 

grocerylist
Novice
20,241 Views

Hi Albert, 

My router is a custom pfSense build. There's no brand or model number/name.

I don't see the link to the Wireshark user guide. Did you forget to include the link?

M3Rocket
Beginner
20,253 Views

I managed to solve very similar disconnection problems with the Intel AX200 and Asus AX88U router with the latest driver updated via Device Properties to v21.110.2.1 (dated July 21, 2020) documented here: https://intel.ly/34tCXGL

Alberto_Sykes
Employee
20,222 Views

Hi grocerylist, Thank you very much for clarifying that information about the Router.


Yes, for some reason the link was not showing, let me apologize for that, here is the link again, 3.9. The “Capture” Menu 3.13. The “Wireless” Menu:

https://www.wireshark.org/docs/wsug_html/


The content on the above site is not controlled by Intel. This information is offered for your convenience and should not be viewed as an endorsement by Intel for the merchants or services offered there


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


grocerylist
Novice
20,220 Views

Ok, I ran a capture but I don't know how to analyze the capture. What do you want me to do with the data?

BTW, when I go to Wireless LAN Statistics in the referenced 3.13 the "Wireless" Menu, I'm not sure what I'm supposed to see but I don't see anything.

This intel forum won't let me attach the .pcapng capture file from Wireshark.

Alberto_Sykes
Employee
20,211 Views

grocerylist, Thank you very much for providing those updates.


We will do further research on this matter, as soon as I get any updates I will post all the details on this thread.


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


Alberto_Sykes
Employee
20,182 Views

grocerylist, I just received an update on this matter.


In the following link you will find the information about "How to collect network traffic logs with WireShark", please read the information in there and once you get the chance please provide the logs of it for us to be able to check them:

https://support.kaspersky.com/common/diagnostics/13130


The content on the above site is not controlled by Intel. This information is offered for your convenience and should not be viewed as an endorsement by Intel for the merchants or services offered there


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


grocerylist
Novice
10,608 Views

Hi Alberto, 

I think there was a misunderstanding. As I stated in my previous post, I was able to complete the capture as you'll see in one of my attachments I posted a screencap of part of the capture. 

So the problem isn't that I don't know how to complete the capture, it was that the intel community forum didn't allow me to update the packet capture in a .cap file extension. I assume you want me to zip the capture file, as the Kaspersky website instructs.

Let me know what sense you can make from the packet capture.

Thanks!

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