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grocerylist
Novice
14,230 Views

Wi-Fi 6 AX200 160MHz -2.4GHz & 5GHz: connected, no internet access

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I've been experiencing wifi issues with my manufacturer installed ax200 wifi card essentially since I got my new Asus Zephyrus G14. Problems initially were fairly intermittent on both 2.4GHz and 5GHz but occasionally I have extended outages. Since then I'd read in some forums to try to use the intel drivers direct from intel, rather than the Asus recommended drivers.

I've gone through a few different wifi drivers (asus recommended driver v21.60.0.5, I'm currently using v21.90.3.2.

With 21.90.3.2, it seems like 2.4GHz is fairly stable but 5GHz is essentially unusable. I'm able to connect to 5GHz but almost immediately when connected it shows "no internet access".

I've tried updating to v21.110.1.1 but this driver fails to install.

58 Replies
grocerylist
Novice
3,028 Views

Hi Alberto, 

I think there was a misunderstanding. As I stated in my previous post, I was able to complete the capture as you'll see in one of my attachments I posted a screencap of part of the capture. 

So the problem isn't that I don't know how to complete the capture, it was that the intel community forum didn't allow me to update the packet capture in a .cap file extension. I assume you want me to zip the capture file, as the Kaspersky website instructs.

Let me know what sense you can make from the packet capture.

Thanks!

Alberto_R_Intel1
Employee
3,021 Views

Hi grocerylist, Thank you very much for providing the .zip file, let me apologize for any inconvenience.

 

We will review it and as soon as I get any results, I will let you know all the updates on this thread.

 

Regards,

Albert R.

 

Intel Customer Support Technician

A Contingent Worker at Intel 

 

Michael_Koby808
Beginner
3,011 Views

Hello! I too am having the exact same issue with my Zephryus G15. The 2.4 and 5.0 Ghz networks were working fine before today. All of a sudden at around 12 pm JST my computer couldn't connect to the 5.0 Ghz network. The 5.0 Ghz network hardly shows up on the network list and when it does show up, when I try to connect to it, it says 'cannot connect to the network'. I have tried restarting the router (multiple times), restarting my computer (multiple times), I even uninstalled the network driver and reinstalled it and the problem still persists. Is there a solution for this? If someone could help me as well that would be heavily appreciated.

grocerylist
Novice
2,981 Views

Hi Alberto, 

Do you have any results from the packet capture that I sent you? It's driving me nuts that I spent so much money on a laptop which is reliant on reliable wifi. I've started using an old USB wifi adapter I had lying around but it only allows 802.11n @ 150Mbps. It's pretty silly for me to have to use an external adapter in order to get wifi.

Alberto_R_Intel1
Employee
2,976 Views

Hi grocerylist, Thank you very much for letting us know those details.


We are still working on this matter, as soon as I get any more updates I will provide all the details n this thread.


Michael_Koby808, Thank you for posting in the Intel® Communities Support.


Please submit your inquiry on a new thread, the reason for this is that every scenario is different even if the same product is being used, so for us to better assist you and in order to try to fix the problem, please submit a new thread:

https://communities.intel.com/community/tech


Let me apologize for any inconvenience.


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


Alberto_R_Intel1
Employee
2,955 Views

Hello grocerylist, I just received an update on this matter.


We just wanted to clarify a few details about your platform: 

You mentioned this is a new computer, how long ago did you purchase it?

Was it working fine before?

Did you make any recent hardware/software changes?

When did the issue start?

The wireless card, did you purchased it separately or did it came installed in the computer?

Which Windows* version are you using?

Does the problem happen at home or work environment?

By any chance, do you have the option to test your computer with a different Router or Access Point, or test your Router or Access Point with a different computer?


Please provide the SSU report as well:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


grocerylist
Novice
2,952 Views

Hi Albert, 

I got this laptop May 13th.

The wifi has had this problem ever since I bought it. The wifi sometimes works but most of the time doesn't work.

The only hardware change I've made recently was to install a USB wifi adapter so I can get usable wifi, as the intel ax200 is unreliable. As far as software changes, yes I install different applications regularly. This is a new laptop, so I had many things I needed to install.

The issues started when it was new. 

The wireless card came installed in the computer.

I'm using Windows 10 Home, the version that came pre-installed.

The problem happens at home. I don't work.

I'm unable to test with a different router but I have 2 WAPs and the wifi doesn't seem to work with either.

Attached is my SSU.

Alberto_R_Intel1
Employee
2,946 Views

Hi grocerylist, Thank you very much for sharing that information.


We will do further research on this matter, as soon as I get any updates I will post all the details on this thread.


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


Alberto_R_Intel1
Employee
12,766 Views

Hello grocerylist, I just received an update on this matter.

 

Please try a manually clean installation of Intel® Wireless driver version 21.120.0:

https://downloadcenter.intel.com/download/29816/Intel-PROSet-Wireless-Software-and-Drivers-for-IT-Ad...

https://www.intel.com/content/www/us/en/support/articles/000022173/network-and-i-o/wireless.html


By any chance, do you have the option of testing the computer on a different network?


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


View solution in original post

grocerylist
Novice
2,902 Views

Hi Alberto, 

I swapped WAPs and my network is now stable at both 2.4GHz and 5GHz.

Thanks

Alberto_R_Intel1
Employee
2,869 Views

Hi grocerylist, Thank you very much for sharing the solution.


It is great to hear that the network is now stable at both 2.4GHz and 5GHz bands.


Any other inquiries, do not hesitate to contact us again.


Regards,

Albert R.


Intel Customer Support Technician

A Contingent Worker at Intel


Evird29
Beginner
2,710 Views

Hi grocerylist,

How did you swapped Waps?

derekmski
Novice
1,781 Views

I have 3 Intel AX200 chips, 2 in laptops, and 1 in my desktop in the PCIe form through the Ubit AX WiFi 6 WiFi Card.  The 2 laptops have no issues so far connecting to the 5ghz network.  However the desktop PCIe card has been having many issues the last few weeks.  Prior it was working flawlessly.  I have done a ton of troubleshooting including wiping Windows from scratch (currently on 20H2).  I also tried various wifi drivers including the past 3 versions and I am currently running the lastest 22.10.0.7.  I have an Asus RT-AX88U AX6000 Router.  Router on latest firmware.  I even tried exchanging the Ubit PCIe wifi card to see if it was a hardware failure but the new one is having the same problem.  The desktop card connects to the 2.4ghz with no problems, but I get slower speeds so I don't like using that.  This seems like a Windows 10/Intel issue and I wish they would figure this out.

derekmski
Novice
1,778 Views

Attached the settings for my Asus RT-AX88U.  Have had these settings set since I got it and have only started having issues about 2 weeks ago with the desktop PCIe AX200.

Vegan
New Contributor I
1,763 Views

I have one of these mounted a PCIe card and it works just fine. Intel has surfaced with new drivers several times for it and I have had no issues.

My Access point is setup for band steering to 5GHz when possible. There are still a lot of appliances that use 2.4 GHz only which is a nuisance.

 

 

derekmski
Novice
1,678 Views

There is definitely something up with the desktop PCIe versions of the Intel AX200, I have tried 2 of the Ubit cards, and a TP-Link Archer TX50E, both have throughput issues.  I have 400/20 internet and a speed test is pulling paltry speeds.  Again I have 2 laptops using the AX200 and I am pulling over 400/20 with those.  I'm going to have to give up on these desktop cards due to the issues and instability.  However laptop variant I have seen zero issues so far with the latest drivers.

Tags (1)
Vegan
New Contributor I
1,672 Views

What are you using for your access point box

 

derekmski
Novice
1,669 Views
Asus RT-AX88U
derekmski
Novice
1,662 Views

I just tried switching the card to another PCIe x1 slot, same problem.  I tried disabling AX in the AX200 device manager and having AC only and same speed problem.  There has to be some issue with the Desktop PCIe versions of these AX200 cards in either Windows 10 itself or the Intel drivers.  I hope they will figure this out at some point but I am giving up for now and switching back to a AC1900 Desktop PCIe wifi card and will report back if that with a different chipset has the same issues.

Vegan
New Contributor I
1,659 Views

Check to see if there is new firmware for the Asus box. Also be sure the antenna is not blocked by metals etc which can hurt signal propagation.