Hi Intel,
I am From indonesia. I have issue with Wireless AC9560 and AX201 wifi card adapter. This card installed on more than 100 pcs laptop Lenovo L13 that our company have as operational staff laptop. The symtomp issue that I facing is the wifi card always lock the phisical speed connection max at (173.3Mbps, meaning advertize channel width 20MHz instead 80MHz or 160MHz).
I am also got same issue facing by other people based on this url address cases, I am using windows 10 when tested this wifi card.
Since 2019, Indonesia postel regulation has allowed to use bandwidth channel 20/40/80MHz, kindly advise how my Lenovo L13 can solve this issue. Not only on DELL it self, I try to bought the same model intel card from Indonesia market and I put to pc motherboard with m2 slot, and still see the issue.
Kindly advise how to disable LAR function on windows 10.
I believe issue is on your card not at wifi router and also on dell it self, because I try to snifing the packet and see the intel card just allowed to use 20MHz channel width instead use 40/80/160MHz channel width. and also the card that selling on indonesia also got same issue.(please see the attachment).
Appreciate your support to solve this kinds of issue.
Thanks and regards,
Hamdi Ihsan
Link Copied
Dear Intel,
To proving indonesia has supported channel width 40MHz and 80MHz, please see this kinds attachment.
on the pages 4 point 2, you can see channel width supported is <80MHz. so please help to solve this kinds of issue on your devices.
Thanks for your support and attention.
Best regards,
Ihsan
Hello Ichanios
Thank you for posting on the Intel️® communities.
We will need more information to start an investigation:
I will send you an email to the email address associated with your community profile requesting some reports that may contain sensitive information.
Regards,
David G
Intel Customer Support Technician
Dear Intel Support,
Thanks for your reply.
Please let me know how to reach the email that you will gave it to me for sensitive information.
Many thanks in advance,
Best regards,
Hamdi IHsan
Hello Ichanios
Thank you for the information provided, this will be enough to start our investigation. As soon as I have an update, I will post it on this thread.
Regards,
David G
Intel Customer Support Technician
Hello Ichanios
For testing purposes, please use the newly released WiFi drivers, version 22.30. They're available in our website:
After you try them, please let us know the outcome.
Regards,
David G
Intel Customer Support Technician
Hi David,
Thanks for reply. let me test it on next week. (tuesday) and will let you know the result.
Thanks and regards,
Hamdi Ihsan
Hello Ichanios
Thank you for the update, this thread will remain open and we will wait for your response.
Regards,
David G
Intel Customer Support Technician
Hi David,
I try to observe this on this three days.
Friday and monday i see the wifi card can connect to speed interface 866.7Mbps (work start from bellow speed and grow up lock to 866.7Mbps.
but today, i see now the wifi card lock it back speed to 173.3Mbps.
Kindly advise what kinds behaviour that possible make the speed become lower back?
normally i do test, morning i turn on the pc and router and at afternoon will turn off both of it.
this morning i tried to disable/enalbe wifi card and also restart pc or router both cannot solved the issue.
Here attached 3 kinds different wifi router we use for testing. (2 dlink wifi router and 1 from wizelink). from third wifi router, intel card keep speed to 173.3Mbps.
Thanks and regards,
Hamdi Ihsan
Hello Ichanios
Thank you for the updates.
We will continue to investigate this request, we will update the thread once we have more information for you.
Regards,
David G
Intel Customer Support Technician
Hello Ichanios
Thank you for waiting.
Please share with us the following information:
Best regards,
David G
Intel Customer Support Technician
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