Wireless
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Wifi randomly disconnecting

Emmanuel7589
Beginner
575 Views

So this week i started my wifi started acting up i thought its on all devices but turns out its jusy my pc
i did everything i could forgetting the wifi, updated driver, reseting network adapter, uninstalling the driver, manually setting ip but didnt change a thing
the wifi just randomly disconnect and disappear, when it appear again it takes longer than it should to connect. Its so bad that i basically have few minutes sometimes seconds before it go away again|
like i said its only for this specific pc, and other wifi networks even in the same building work fine
https://streamable.com/2p4uxj

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5 Replies
Mike_Intel
Moderator
487 Views

Hello Emmanuel7589,


Thank you for posting in Intel community Forum.


For me to better understand and diagnose the issue further, let me ask you to provide detailed responses to the following questions. This information will help me isolate the problem and determine the most appropriate course of action moving forward.


  1. What is the model of the wireless controller?
  2. What is the brand and model of the system?
  3. Was it working fine before?
  4. What was the last change made before the issue started?
  5. What are the troubleshooting steps that you tried so far?
  6. For me to review the hardware and the installed driver, please help generate the SSU logs of the system. Kindly refer to the link below on how to generate the logs:


How to get the Intel® System Support Utility Logs on Windows*


If you have questions, please let us know. Thank you.


Best regards,

Michael L.

Intel Customer Support Technician


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Emmanuel7589
Beginner
440 Views

1. Intel(R) Wi-Fi 6 AX201 160Mhz

2.Legion 5 15ITH6H
3.Yes

4.Im not sure
5.Manually changing ip which was mildly successful, updating driver,uninstalling driver, updating windows



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Jtech254
Beginner
283 Views

I have the same issue on:
- Lenovo E14 Gen 6
- Intel (R) Wi-Fi 6 Ax201 160MHz ( I have updated the drivers to 23.160.0.4)
Below are some troubleshoot i have done
- Updated the drivers

- Set Roaming aggressiveness to Low and Medium 

Any update on this will be appreciated

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Emmanuel7589
Beginner
189 Views

Thanks for your answer

The issue is still there after following instructions 
i think its mainly a issue with DHCP
when i connect to the wifi after restarting the issue is there but if i manually change ip i gain access to internet
instructions you provided made it that the network stopped disappearing

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Mike_Intel
Moderator
175 Views

Hello Emmanuel7589,


Thank you for the update.


Kindly try to perform clean driver installation of the wireless driver and check if this one will help.


Clean Installation of Wireless Drivers


Intel® Wireless Wi-Fi Drivers for Windows® 10 and Windows 11*


If you have questions, please let us know. Thank you.


@Jtech254

If you need assistance, please create a new thread for us to assist you on your own thread and gather the details of your systems.


Best regards,

Michael L.

Intel Customer Support Technician


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