Issues related to Intel® Wireless Adapters and technologies
6187 Discussions

Wifi randomly disconnects with Intel Network 7260 network card, only on my laptop


I recently purchased a new wireless card and I decided to go for the Intel Network 7260 and I've been having a recurring problem, the wifi randomly disconnects. I get a DNS error in chrome. When I turn on airplane mode then turn it back off, it resolves the problem but it is still unacceptable. The problem occurs anywhere from every five minutes to every hour. I have made sure that all connections are fine, and they are, I have also restarted my computer multiple times, still nothing. Also I have updated the drivers with the intel driver update utility with no results, it says that the installation was successful, then when the install wizard closes and it shows a list of all the updates, it says "Failed". I have repaired thrice with the same thing. Another thing, this only affects my laptop (all other devices are fine) and i have never had this ever, with anything.

I don't know if the drivers are the problem or it could be something else.

I have an HP envy laptop running windows 8

0 Kudos
1 Reply
Honored Contributor II

Hello stealth9799,

There are several reasons why your laptop may not work well with the new Intel® wireless adapter. Intel recommends you contact the manufacturer, vendor, or the source where you obtained your computer regarding availability and support for upgrades of the various Intel wireless adapters.

Before installing this device into a system, you must contact the manufacturer of the system, and determine if the product is approved for use in a specific system in a specific country.

Replacing an adapter associated with specific wireless software with a different type of adapter may cause your adapter to have issues connecting or give software error messages.

For details, please review the following advisories:

http://www.intel.com/support/wireless/wlan/sb/CS-011644.htm Regulatory Information Regarding Hardware Installation or Upgrade

http://www.intel.com/support/wireless/wlan/sb/CS-031167.htm Why Doesn't My Laptop Recognize My New Intel Wireless Adapter?

You may apply the configuration from the following advisory in the wireless adapter and the access point as well:

http://www.intel.com/support/wireless/sb/CS-030709.htm?wapkw=wifi+recommended+settings What are the Recommended Settings for 802.11n Connectivity?