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Novice
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Windows® 10 Wi-Fi Drivers for Intel® Wireless Adapters (Installation Failed)

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Hi guys i tried to update my wireless adapters atm but it says installation failed. Anyone know this issue or have a fix thank you

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Moderator
8,045 Views

Hello all

Thank you for posting on the Intel® communities.


We would like to inform you that we are currently investigating this behavior. If you need to update the Wireless driver, in the meantime you may try these steps:


1- Download, save, and unzip the Intel® PROSet/Wireless Software and Drivers for IT Admins package file to a designated location or folder.

Make sure you are downloading the proper version based on your Operating System. (For instance, for Windows® 10 64bit should download WiFi_21.110.1_Driver64_Win10.zip file):

https://downloadcenter.intel.com/download/29787/Intel-PROSet-Wireless-Software-and-Drivers-for-IT-Ad...


2- Uninstall the Wi-Fi driver following these steps:

2.1- Uninstall your Wi-Fi driver:


2.1.1- Go to Device Manager.

2.1.2- Expand the Network Adapters category.

2.1.3- Right-click your Intel Wireless Adapter and choose to uninstall it.

2.1.4- Make sure to select the option to Delete the driver software for this device.

2.1.5- Repeat steps 2.1.1 through 2.1.5 until the option to Delete the driver software for this device is greyed out.


Note:

Windows* may have an inbox Wi-Fi driver that came preinstalled on your system. These types of drivers can't be uninstalled (you won't see the "Delete the driver software for this device" option). Proceed to the next step if you start seeing the same version of the driver installed automatically after performing the uninstall process. The video in the link below provides additional details on inbox drivers:

https://www.intel.com/content/www/us/en/support/articles/000022173/network-and-i-o/wireless-networki...


2.2- Restart your computer.


3- Manual Driver installation:

3.1- Go to Device manager

3.2- Expand the Network Adapters category

3.3- Right-click your Intel Wireless Adapter and click on Update

3.4- Click on Browse my computer for driver software

3.5- Click on Browse and look for the unzipped folder downloaded for IT driver in step 1

3.6- Click on Select and Click Next, then Windows® should install the driver.


Please feel free to share the outcome of the steps.


Additional information:

1- If using Intel® Driver and Support Assistance after the installation is done Go and Click on Refresh results to check if the installation was successfully completed. 

2- The update package indicates the installation driver package and the driver version refers to the actual driver for each wireless adapter. For instance, driver package version 21.110.1.1 includes the following: 

  • 21.110.1.1 for AX201/AX200/9560/9260/9462/9461 (Only available in 64-bit version)
  • 20.70.18.2 for 8265/8260 (Only available in 64-bit version)
  • 19.51.30.1 for 7265(Rev. D)/3165/3168


Note:

If after updating the driver, those community members that are reporting different issues like Blue Screen of Death (BSOD) errors, performance issues, etc; we kindly recommend to capture all the details and error codes and to either contact Intel® Customer Support directly in your local region within normal business hours using the below link or to submit a new thread since we need to isolate different issues/behaviors:

https://www.intel.com/content/www/us/en/support/contact-support.html#@11


Best regards,


Andrew G.

Intel Customer Support Technician


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83 Replies
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Super User Retired Employee
6,652 Views

Not ringing any bells so far. We need more information. 

Please download and run the Intel System Support Utility for Windows and have it save the report to a file. Then, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

...S

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Beginner
6,634 Views

Hello

I have the same problem. Not sure if posting the report file results is save regarding IP adresses etc.

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Beginner
6,626 Views

Same problem for me. System file info attached

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Beginner
6,625 Views

Thank your for your input

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Novice
6,601 Views

Running WiFi_21.110.1_Driver64_Win10.exe does*nt show any action!

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New Contributor I
6,591 Views

Same problem here... I have alot of wifi/bluetooth related BSOD lately, so i would like to fix this.. 

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Novice
6,581 Views

Hi is this what you ask me? 

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Highlighted
Novice
6,579 Views

I hope intel support notice our thread. 

Highlighted
New Contributor I
6,575 Views

FYI: 

  • Rebooting in safe-mode and installing, doesn't work either.
  • Downgrading to an earlier driver and installing new driver over that one, also not successful.

 

 

 

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Highlighted
Novice
6,562 Views

 

Double click, run as Admin, then nothing. Even rolled back and installed over the old driver. Uninstalled all older drivers, still nothing.

 

Don't like attaching system info with IP stuff inside.

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Beginner
6,554 Views

I also have same issue when I tried to install this morning.  Install fails then immediately provides option to Install again.  Reboot and try again makes no difference.  I have had no issues recently so not that important for me to install at present but it would be good if Intel could pick up on this.

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Novice
6,531 Views

I also get BSOD after the latest driver (version 21.110.1) installed.

Windows reported me {
        Stop code: DRIVER_IRQL_NOT_LESS_OR_EQUAL ;

        What Failed: Netwtw10.sys
}

bsod.jpg

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Highlighted
Novice
6,509 Views

But you where able to install it at all!?

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New Contributor I
6,506 Views

I was hoping this driver to help with the following BSOD's:

  • dpc watchdog violation
  • kernel security check failure
  • kernel auto boost lock acquisition with raised irql
  • system service exception

But the fact that you could even install this is 'strange'. I could not even install this.. 

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Novice
6,500 Views

Yes, i can install this version directly.

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Novice
6,495 Views

Did you run WiFi_21.110.1_Driver64_Win10.exe, or was it 32?

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Beginner
6,492 Views

Not at all. Not able to install at all! I have given up trying.

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Novice
6,488 Views

Yes, i run this file directly.
By the way, what is your system version? My system version is 19042.423 which is in windows beta channel update.

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Novice
6,475 Views

The programme is actually executing. @sepp 

programme.png

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