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Windows 11 update killed my wireless adapter

tmiket
Beginner
4,643 Views

I recently upgraded to Windows 11 and my wireless adapter no longer works. In the properties it says

 

"This device cannot start. Code (10)

{Operation Failed}
The requested operation was unsucessful."

 

I tried rolling back to Windows 10 (Home) , updating the drivers, disabling/renabling it and nothing has worked. 

 

I have an HP Pavilion laptop with an Intel Wireless-AC 9560 adapter running Windows 10 Home version 10.0.19045 Build 19045

 

Please help! 8-)

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n_scott_pearson
Super User
4,583 Views

Ok, it may be that the drivers have been customized by HP. Try repeating the clean reinstall, but this time use the installation packages provided by HP (even if they seem much older; we can worry about upgrading them later).

Hope this helps,

...S

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n_scott_pearson
Super User
4,618 Views

I would suggest that you try a clean re-installation. Here is the process:

  1. If you haven't already, download - but do not install just yet - the desired Bluetooth and Wireless driver packages for your adapter. Here are the current links for downloading these drivers: Wireless: https://www.intel.com/content/www/us/en/download/19351 and Bluetooth: https://www.intel.com/content/www/us/en/download/18649
  2. Disable Internet access. Unplug Ethernet cable and/or disable wireless. Keep disabled until told to re-enable. Note this Wireless disable must be of type that will stay disabled across reboots.
  3. From the Apps & Features applet, check for instances of Intel PROSet/Wireless Software and Intel Wireless Bluetooth. If none, skip to Step 6.
  4. Uninstall each instance of Intel PROSet/Wireless Software and/or Intel Wireless Bluetooth that is present. When prompted, choose to "Discard Settings".
  5. Manually reboot your computer, keeping Internet access disabled throughout.
  6. From the Device Manager applet, check the Network Adapters section for an entry for Intel Wireless-AC 9560 and check the Bluetooth section for an entry for Intel Wireless Bluetooth that has an intel driver associated with it. If neither is the case, go to Step 10.
  7. Right click on the entry for Intel Wireless-AC 9560 and uninstall it, choosing to (checkmark) Delete the driver software for this device.
  8. Right click on the entry for Intel Wireless Bluetooth and open its properties. If it has an Intel driver associated with it, then uninstall it, choosing to (checkmark) Delete the driver software for this device.
  9. Go to Step 5.
  10. (Optional) Clean out all temporary files using the Windows Clean Disk tool. Ensure you have enabled cleaning of System Files. I recommend that you then checkmark all categories offered, even if no files currently in this category (so it leaves it set up for next invocation).
  11. (Optional) Clear each of your browsers' cache.
  12. Install the downloaded Bluetooth driver package (my rule: always install Bluetooth first).
  13. Install the downloaded Wireless driver package.
  14. Manually shutdown and reboot your computer.
  15. Reenable Internet access. Restore Ethernet cable and/or reenable wireless.
  16. Test.

Hope this helps,

...S

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tmiket
Beginner
4,601 Views

Thank you, Scott! I tried all of these steps and still didn't have any luck. 

Any other ideas? 

Mike

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n_scott_pearson
Super User
4,584 Views

Ok, it may be that the drivers have been customized by HP. Try repeating the clean reinstall, but this time use the installation packages provided by HP (even if they seem much older; we can worry about upgrading them later).

Hope this helps,

...S

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tmiket
Beginner
4,571 Views

Scott, you are a life saver!!! That did the trick. I can't thank you enough!!!

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n_scott_pearson
Super User
4,570 Views

Thanks. As vaudevillian Joe Frisco used to say, "No Applause - Just Throw Money!"   ;^)

…S

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