Windows Update Issue / Repeated Intel Corporation - SoftwareComponent - 2.1123.706.4

[ishaqat92]

I'm having an issue which looks pretty similar to (https://community.intel.com/t5/Wireless/Issues-with-Intel-R-Connectivity-Performance-Suite/m-p/1485304).

I have an HP EliteBook 860 G9 laptop, and it has been asking me to install this update (Intel Corporation - SoftwareComponent - 2.1123.706.4) every 2-3 days for the past few months. Every time it requires a reboot, then the same update pops up again after 2-3 days and asks for another reboot, etc.

Here is attached my SSU report.

[n_scott_pearson · Accepted solution]

All I can suggest is that you use the Windows Update Show-Hide Tool (which runs as a toubleshooter) to hide this update so that it is not reinstalled. I have attached the tool (which MS took off their site for some reason). It works for both Windows 10 and Windows 11. Information on using this tool is provided here: https://social.technet.microsoft.com/wiki/contents/articles/53184.show-or-hide-updates-utility-fixing-automatic-installation-of-a-problematic-update-in-windows-10-version-1903.aspx.

Hope this helps,

...S

[ishaqat92]

Well, this seems like a good fix for me. Thank you!

[TravisDesignerWork]

thank your suggest.

Can not believable, Intel have not fixed for over 6 months.

Please Intel, fix it

[jwwaite]

Yes, thanks @n_scott_pearson for that fix - Windows Update Hide Tool - to eliminate the repeated, failed attempts to update 2.1123.706.4.  I have a HP ZBook Firefly G9:

Device name DESKTOP-DD67CG8
Processor 12th Gen Intel(R) Core(TM) i7-1265U 1.80 GHz
Installed RAM 32.0 GB (31.6 GB usable)
Device ID 572BF8CF-B593-43A9-9975-6F0B441E8AA0
Product ID 00355-63081-28939-AAOEM
System type 64-bit operating system, x64-based processor

Edition Windows 10 Pro
Version 22H2
Installed on ‎10/‎27/‎2022
OS build 19045.3693
Serial number 5CG2421TN6
Experience Windows Feature Experience Pack 1000.19053.1000.0

But, the system will not update to Windows 11, presumably because of this hidden update?

"We can't install some updates because other updates are in progress. We will try installing later."

[n_scott_pearson]

I have never heard of it interfering like this. Frankly, I think the upgrade path is trash; MS simply didn't do as good a job as in the past. You could try doing a from scratch installation of Windows 11 (i.e., boot from the installation media), telling it to keep your files through the process.

Hope this helps,

...S

[carstengiese]

This is an ongoing issue since years between Intel and HP. HP uses a branded variation of the Intel chipsets in their latest Laptop models and Intels detection-routine for the driver has not excluded these variations. Intel also forwarded this incomplete detection logic to Microsoft and that's why Windows shows these driver-updates as being required on the HP Laptop.

But here comes the weird part: Even if the detection routine from Intel (Microsoft) says, that these drivers needs to be installed, the final driver-install routine from Intel does a more comprehensive check and blocks the install when it detects such HP variations of their chipset. You can see the exact error in the Windows event logs in the XML-details of that error-event.

As a result, the update will not be installed and after the next reboot Windows Update will tell you again, that this driver needs to be installed which results into an endless loop.

It looks like neither Intel nor HP cares about this for any reason - so sad!

Here is a small Powershell-code that I made to hide those problematic drivers from the Windows Update. Run it "as admin":

#requires -RunAsAdmin

$patchesToHide = @"
   Intel Corporation - SoftwareComponent - 3.1023.1118.1
   KB123456
   KB234567
"@

cls
$patchList = foreach($p in $patchesToHide.split("`n")){$p.trim()}
$UpdateSession = New-Object -ComObject Microsoft.Update.Session
$UpdateSearcher = $UpdateSession.CreateupdateSearcher()
$Updates = @($UpdateSearcher.Search("IsHidden=0").Updates)
foreach ($u in $Updates) {
   if ($patchList -contains $u.Title) {
      write-host $u.Title -f y
      $u.IsHidden = $true
   }
}
'done.'

[carstengiese]

FYI- Microsoft has just release the "Intel Corporation - SoftwareComponent - 3.1024.505.1" as part of the windows update.
You will still have the same issue as for all the previous version of those Intel-drivers as before.

Windows Eventlog shows information with ID=16 for source "Intel connectivity CInstall" and XML-details showing "Platform Invalid - Uninstalling".

Just add this new version to the above PS-script and the issue is solved.

[nickr]

Hi, I'm currently having a problem with this exact update from Intel. I updated your PS script just to include that update, and I get the "done" message when running as admin but it doesn't seem to fix it. For me, my PC forces a reboot every night because of this update. Super annoying.

Any idea why it might not work? I have "HP ZBook Studio 16 inch G9 Mobile Workstation"

#requires -RunAsAdmin

$patchesToHide = @"

Intel Corporation - SoftwareComponent - 3.1024.505.1

"@

cls

$patchList = foreach($p in $patchesToHide.split("`n")){$p.trim()}

$UpdateSession = New-Object -ComObject Microsoft.Update.Session

$UpdateSearcher = $UpdateSession.CreateupdateSearcher()

$Updates = @($UpdateSearcher.Search("IsHidden=0").Updates)

foreach ($u in $Updates) {

   if ($patchList -contains $u.Title) {

      write-host $u.Title -f y

      $u.IsHidden = $true

   }

}

'done.'

[carstengiese]

Since my last post I got 4 new versions of the Intel Performance Suite stuck in the update-loop.
Therefore I decided to make a more generic solution to support any upcoming versions:

#requires -RunAsAdmin
$UpdateSession = New-Object -ComObject Microsoft.Update.Session
$UpdateSearcher = $UpdateSession.CreateupdateSearcher()
$Updates = @($UpdateSearcher.Search("IsHidden=0").Updates)
foreach ($u in $Updates) {
    if ($u.DriverModel -eq 'Intel(R) Connectivity Performance Suite') {
        $u.IsHidden = $true
        write-host $u.Title 'is hidden now.' -f y
    }
}
'done.'

[jwwaite]

@carstengiese, thanks for the powershell script.  I had to specifically call out the Intel driver update to get the system to bypass the Intel driver updates, e.g., to put these names in the patch list:

   Intel Corporation - SoftwareComponent - 4.1024.1009.5

   Intel Corporation - SoftwareComponent - 3.1024.505.1

But Windows Update still gets stuck during the Win 11 download, always at 8%, with the message:

"We can't install some updates because other updates are in progress. We will try installing later."

Maybe this is another problem, unrelated to the Intel drivers, though in the update history, all updates (drivers and otherwise) show as successful.