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My wireless adapter suddenly failed and the troubleshooter indicates the wireless adapter is not functioning. I need to find the correct driver and have it e-mailed to me and perhaps i will be able to download it to a flash dtive (using a chromebook) and the install it onto my Windows 10 64 bit computer.
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Hello Greg4,
Thank you for posting on the Intel® communities.
You can find the latest Wi-Fi driver for the Intel® Wireless-AC 9260 here: https://downloadcenter.intel.com/download/30057/Windows-10-Wi-Fi-Drivers-for-Intel-Wireless-Adapters
I will recommend you to try a clean installation, follow these steps to the letter: https://www.intel.com/content/www/us/en/support/articles/000022173/network-and-io/wireless.html
Chances are that you need a customized driver also, contact your system manufacturer (OEM) for the latest validated drivers for your system.
If you are still having issues, please provide the following:
1. Run the Intel® System Support Utility (Intel® SSU) and attach the report generated:
- Open the application, check the "Everything" box, and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".
- Click on the menu where it says "Summary" to change to "Detailed View".
- To save your scan, click on "Next", then "Save".
- Use the option under the reply window to attach the report to the thread (Drag and drop here or browse files to attach).
2. Are you having issues on Wi-Fi, Bluetooth or both?
3. Is this the original adapter that came pre-installed in your system or have you changed/installed a new adapter recently?
4. Do you remember making any changes before the issue started?
5. Do you see any error message in the Device Manager?
Regards,
Sebastian M
Intel Customer Support Technician
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Hello Greg4,
Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.
Regards,
Sebastian M
Intel Customer Support Technician
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Hello Greg4,
We have not received a response from you, so we will close this inquiry.
If you have any additional questions, please submit a new thread as this one will no longer be monitored by Intel.
Regards,
Sebastian M
Intel Customer Support Technician
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