Wireless
Issues related to Intel® Wireless Adapters and technologies
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Wireless Adapter AC 956 160 Mz

Greg4
Beginner
290 Views

My wireless adapter suddenly failed and the troubleshooter indicates the wireless  adapter is not functioning. I need to find the correct driver and have it e-mailed to me and perhaps     i will be able to  download it to a flash dtive (using a chromebook) and the install it onto my Windows 10 64 bit computer.

3 Replies
Sebastian_M_Intel
Moderator
271 Views

Hello Greg4, 

 

Thank you for posting on the Intel® communities.   

 

You can find the latest Wi-Fi driver for the Intel® Wireless-AC 9260 here: https://downloadcenter.intel.com/download/30057/Windows-10-Wi-Fi-Drivers-for-Intel-Wireless-Adapters  

 

I will recommend you to try a clean installation, follow these steps to the letter: https://www.intel.com/content/www/us/en/support/articles/000022173/network-and-io/wireless.html 

 

Chances are that you need a customized driver also, contact your system manufacturer (OEM) for the latest validated drivers for your system. 

 

If you are still having issues, please provide the following: 

 

1. Run the Intel® System Support Utility (Intel® SSU) and attach the report generated:  

  • Open the application, check the "Everything" box, and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".   
  • Click on the menu where it says "Summary" to change to "Detailed View".   
  • To save your scan, click on "Next", then "Save".   
  • Use the option under the reply window to attach the report to the thread (Drag and drop here or browse files to attach).  

 

2. Are you having issues on Wi-Fi, Bluetooth or both? 

3. Is this the original adapter that came pre-installed in your system or have you changed/installed a new adapter recently? 

4. Do you remember making any changes before the issue started?  

5. Do you see any error message in the Device Manager?  

 

Regards, 

 

Sebastian M  

Intel Customer Support Technician  


Sebastian_M_Intel
Moderator
244 Views

Hello Greg4,  

 

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   

 

Regards,  

  

Sebastian M  

Intel Customer Support Technician  


Sebastian_M_Intel
Moderator
232 Views

Hello Greg4, 

 

We have not received a response from you, so we will close this inquiry.

 

If you have any additional questions, please submit a new thread as this one will no longer be monitored by Intel.

 

 Regards,  

  

Sebastian M 

Intel Customer Support Technician  


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