bluetooth disconnection with multiple controllers

[Itris]

I just bought a new laptop (legion 5 pro gen 7) running windows 11.

I have two game controllers, I can connect them one at a time via bluetooth without any problem.

But when I connect both at the same time, one of them disconnects after a few seconds.

I tried to install a new bluetooth driver. (Edit : latest OEM and latest intel)

I disabled Allow the computer to turn off this device to save power

I have no idea and can't find any solution

Could you please help me ?

Edit : I'm using dualshock 4 and dualsense

[Jean_Intel]

Hello Itris,

I appreciate the information you provided.

As you mentioned that you would have reached other sources for help (contacting your system's OEM), I will close this thread now. Keep in mind that this thread will no longer be monitored by Intel.

If you need additional information, submit a new question, as this thread will no longer be monitored.  

Thanks for your understanding. 

Best regards, 

Jean O.  

Intel Customer Support Technician

[Jean_Intel]

Hello Itris,

I appreciate the information you provided.

As you mentioned that you would have reached other sources for help (contacting your system's OEM), I will close this thread now. Keep in mind that this thread will no longer be monitored by Intel.

If you need additional information, submit a new question, as this thread will no longer be monitored.  

Thanks for your understanding. 

Best regards, 

Jean O.  

Intel Customer Support Technician

[Itris]

None of the Intel or OEM drivers work, no solution has been found yet.
I find it useful to leave this thread open knowing that this is a general problem with Intel drivers, and that it could help other people in the same case as me

[Itris]

Lenovo is obviously not very helpful and I still haven't found a solution.
Does anyone know if it is possible to install an old bluetooth driver and how?

[will6]

Same problem here with all intel AX cards I have.

There is a way to get an official response from intel?

Every week a thread about this is opened.

[will6]

That driver is really old. Wont work on anything newer than AX200.

OEM tell us is an intel problem. Intel tell us is an OEM problem.

Every card based on AX chip, has this problem. Asus, Gigabyte, TPLINK, MSI, etc. The problem is Intel.

[Itris]

OEM told me to contact the controller manufacturer, everyone is blaming each other for the problem without even trying to find a real solution.

Is there really no way to get an old driver to work?

[will6]

If driver was released prior to bt card release, there is no way.

And the only driver some users reported to work better is from early 2020.

[Itris]

So we really have no hope of solving the problem unless Intel fix it ?

[will6]

They said this thread is no longer monitored. So there wont be any fix.

Recommend opening another. Just copy paste.

[claudspeed]

Hi Itris,

I've opened another thread here , let's hope they fix It. This problem is so annoying.

[filament]

The problem has been known for years... but apparently Intel doesn't care.

community.intel.com/t5/Wireless/Can-Intel-AC-9260-Bluetooth-work-with-4-concurrent-PlayStation/m-p/1306591#M37212