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intel Wi-fi 6E AX210 160MHZ not connecting to Microsoft display adapter 2B09

walid15
Beginner
2,516 Views

After the update of 22.240.0.6 for the intel Wi-Fi 6E AX210 160MHZ drive my pc keeps failing to connect to Microsoft Display Adapter_2b09. 

I tried every single solution available on the internet from resting to uninstalling nothing worked 

 

on the other hand, I have a laptop that had the same update and it works perfectly. 

Laptop Network drive: Intel (R) WI-FI 6 AX201 160MHZ

Please let me know if anyone can help.

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1 Solution
Jose_Intel
Employee
2,339 Views

Hello walid15

 

Thank you for your time.

 

Please perform a clean installation, but this time using the OEM driver: BlueTooth Driver 22.180.0.2 and Intel WIFI Driver 22.180.0.4

 

Also, you can try to “Forget” the device, and re-pair it.

 

Best regards,

Jose B.

Intel Customer Support Technician


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11 Replies
Jose_Intel
Employee
2,470 Views

Hello @walid15

 

Thank you for posting on the Intel️® communities.   

 

Please answer the following:

·      Which driver version was working before the update?

·      Is the Bluetooth working properly?

Also, in order to have more information about your system, please download, install and run Intel® System Support Utility for Windows. Make sure you check “Everything” before you scan, then save the report and attach it to your response.

 

Best regards,

Jose B.

Intel Customer Support Technician


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Jose_Intel
Employee
2,452 Views

Hello walid15

 

We hope you are doing fine. 

 

Were you able to generate the report? 

Let us know if you still need assistance. 

 

Best regards,  

Jose B.   

Intel Customer Support Technician 


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walid15
Beginner
2,443 Views

Hello Jose, 

 

I hope you are doing well 

i was able to generate the report through the intel system support utility for Windows 

i have attached the file below. for your question about which driver was installed prior to this issue. 

my system is always up to date thus it was the one previous to the latest update. 

furthermore, the Bluetooth is working perfectly with no issues 

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Jose_Intel
Employee
2,439 Views

Hello walid15

 

Thank you for your response.


I noticed that the BIOS is not up to date, please download the file from here: 7D25v1D.

 

Also, let’s perform a clean installation. Please download the driver from here: Windows® 10 and Windows 11* Wi-Fi Drivers for Intel® Wireless Adapters

1.    Go to Device Manager.

2.    Expand the Network Adapters category.

3.    Right-click your Intel Wireless Adapter and choose to uninstall it.

4.    Make sure to the option to Delete the driver software for this device is selected.

5.    Repeat steps 1 through 4 until the option to Delete the driver software for this device is greyed out.

 

Best regards,

Jose B.

Intel Customer Support Technician


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walid15
Beginner
2,424 Views

Hello Jose 

 

thank you for your response 

After doing the steps you have stated in the above post. the issue was not resolved The pc still trying to connect to the Microsoft Display adapter but Failing to connect.

is there anything else we can do? 

 

Best regards 

walid

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Jose_Intel
Employee
2,412 Views

Hello walid15

 

Thank you for following the steps.

 

Could you please share a new Intel® SSU report and screenshots of the error?

 

Best regards,

Jose B.

Intel Customer Support Technician


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walid15
Beginner
2,407 Views

 

 

Hello Jose 

 

thank you for your quick response 

unfortunately the error is only saying could not connect nothing more 

please find the report below 

 

Best regards 

Walid 

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Jose_Intel
Employee
2,364 Views

Hello walid15

 

Thank you for providing that information.

 

Let us check the issue internally, as soon as we have any updates we will post here.

 

Best regards,

Jose B.

Intel Customer Support Technician


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Jose_Intel
Employee
2,340 Views

Hello walid15

 

Thank you for your time.

 

Please perform a clean installation, but this time using the OEM driver: BlueTooth Driver 22.180.0.2 and Intel WIFI Driver 22.180.0.4

 

Also, you can try to “Forget” the device, and re-pair it.

 

Best regards,

Jose B.

Intel Customer Support Technician


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walid15
Beginner
2,263 Views

Hello jose

 

the unpairing actually worked 

thank you for your time and help 

 

best regards 

walid 

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Jose_Intel
Employee
2,246 Views

Hello walid15

 

We're happy to hear that the problem has been resolved by re-pairing the device. This information might be useful for other members of the community. As the issue is now fixed, we'll be closing the thread. If you require further assistance, please start a new question as this one will no longer be monitored. 

 

Best regards,

Jose B.

Intel Customer Support Technician


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