"Your pc doesn't have an app that can open this link: icpslauncher"

[Margotae]

After I updated Intel Connectivity Performance Suite (ICPS), the update process ended with a failure message. Since then, every time I turn on my laptop, I get the following popup:

“Your PC doesn’t have an app that can open this link: icpslauncher.”

Even after uninstalling ICPS and deleting its files, this message still appears on startup.

I also tried reinstalling ICPS, but the installation fails.

How can I completely remove ICPS and stop this message from appearing? Or how can I successfully reinstall it?

[JedG_Intel]

Hello Margotae,

Thank you for posting on Intel Community Forum and for sharing the photo of the error that you are seeing. To assist you effectively, please share the information below.

1. What made you do the update? Are you having any issues?

2. Are you experiencing any connectivity issues right now?

3. Which driver version did you download and install?

Additionally, to have a better understanding of your system configuration and components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I hope to hear from you soon.

Best regards,

Jed G.

Intel Customer Support Technician

[Margotae]

1. What made you do the update? Are you having any issues?
I saw an update notification from Intel Driver & Support Assistant (DSA), so I proceeded with the update to keep my system up to date.
However, the update failed, and after that, every time I turn on my laptop, I receive a popup message saying:
"Your PC doesn't have an app that can open this link: icpslauncher."

2. Are you experiencing any connectivity issues right now?
No, I am not experiencing any connectivity problems. Wi-Fi and Bluetooth are working normally. The issue is only related to the ICPS software and the icpslauncher link popup.

3. Which driver version did you download and install?
The version I attempted to install was 40.25.3240, delivered through Intel Driver & Support Assistant.
However, the installation failed, and I was not able to reinstall it successfully afterward.


Please find the attached SSU report as requested. Let me know if there's any additional information I can provide.

[JedG_Intel]

Hello Margotae,

Thank you for sharing all this information.

For further troubleshooting, please try to follow the steps below.

1. Uninstall the Intel® DSA using Intel® Driver & Support Assistant Uninstaller.

• Refer on this link for further assistance on How to Uninstall the Intel® Driver & Support Assistant (Intel® DSA)
• Check Windows® software list to clean remove.
• Restart the computer.

2. Check the Intel® Connectivity Performance Suite System Compatibility

3. Install the latest version of Intel® Connectivity Performance Suite manually.

• Intel® Connectivity Performance Suite for Intel® Wireless Products

Before installing via Intel® Driver & Support Assistant (Intel® DSA):

1. Refer to What Operating Systems and Languages Does Intel® DSA Support?
2. Install the latest version of Intel® Driver & Support Assistant (Intel® DSA)
3. Restart the computer.

For reference: Driver Update Issue with Intel® Connectivity Performance Suite

If the same issue is observed, please let me know.

Best regards,

Jed G.

Intel Customer Support Technician

[Margotae]

Hi Jed,

Thank you for your detailed instructions and assistance.

I followed all the recommended steps to uninstall Intel® Driver & Support Assistant (DSA), verified compatibility, and then manually attempted to install Intel® Connectivity Performance Suite (ICPS) version 40.25.3240.

Unfortunately, the installation failed during the final step. I received a message stating:

"ICPS installation appears to have failed. Do you want to continue the installation?"

I chose “No”, and the wizard then displayed:

"The wizard was interrupted before Intel® Connectivity Performance Suite could be completely installed."

I’ve attached screenshots of both messages for your reference.

Despite the installation failure, I’m still receiving the same popup every time I start my laptop:

“Your PC doesn't have an app that can open this link: icpslauncher.”

Thank you again for your time and support.

Best regards,
Margotae

[JAHNAN00]

I also have this problem after updated Intel Connectivity Performance Suite. I tried disabling all intel service, and didn't work. All report about this bug on the Internet were in May 2025. So I guess it is caused by the newest update version of ICPS.

But I also tried install old version of ICPS, didn't work either. How can I fix this bug?

[JedG_Intel]

Hello Margotae,

I appreciate your efforts, and I regret to hear that the issue persists. For further investigation, please provide the following additional information:

• Since this was functioning correctly before, kindly share the link from which you downloaded the previous driver that was working.
• How did you install the Intel Connectivity Performance Suite previously?
• Are you still interested in installing the Intel Connectivity Performance Suite? If so, please share the reason.

I look forward to your response.

Hi @JAHNAN00,

I understand that you'd also like to report the same issue and I'm sorry that you also experienced this. For us to assist you effectively, please create a separate thread.

Best regards,

Jed G.

Intel Customer Support Technician

[JAHNAN00]

Hi JedG，

   I posted this issue at Bugs about "icpslauncher" after updating and uninstalling Intel Connectivity Performance Suite. - Intel Community. Thank you for your reply.

[Margotae]

Hi Jed,

Thank you for following up. Here are the details you requested:

1. Previous driver version:
Although I didn’t track the exact version at the time, I always install updates as soon as Intel Driver & Support Assistant (DSA) notifies me. Based on the release history, I believe the version that worked previously was 40.25.2228.

2. Previous installation method:
ICPS was installed through Intel DSA. I did not manually download or install it.

3. Do I still want to install ICPS?
I don’t mind reinstalling ICPS as long as the popup issue is resolved and the software works properly. However, if the issue cannot be resolved, I would prefer to remove ICPS completely and cleanly.

I have already tried the official removal method provided on your support page:
https://www.intel.com/content/www/us/en/support/articles/000093451/wireless/wireless-software.html
Unfortunately, the popup still appears after startup.

In fact, I have another ASUS laptop that now shows the same issue. Even after performing a cloud-based system reset and removing all content, the popup still appears immediately after the system restarts.

I hope this helps clarify the issue further. Please let me know if there’s anything else I can provide.

Best regards,
Margotae

[Liq]

Open Windows Tools, then Task Scheduler, find the Intel Connectivity Performance Suite Startup Task, right-click it and select Disable.

[JedG_Intel]

Hello Margotae,

All this additional information is really appreciated. Have you had the chance to try the recommendation from @Liq? Thank you for sharing this by the way @Liq.

I look forward to your response.

Best regards,

Jed G.

Intel Customer Support Technician

[KMSaicharan]

Hello,
I am also having the same issue. If I follow the recommendation of @Liq would there be any problem in my laptop

[Margotae]

Hi Jed,

I followed @Liq’s suggestion and opened Task Scheduler.
Instead of disabling the Intel Connectivity Performance Suite Startup Task, I chose to delete it.

After restarting the laptop, the popup no longer appears. I also checked Task Scheduler again, and the ICPS task is no longer listed.

It seems that this has resolved the issue. Thank you and @Liq for your support!

Best regards,
Margotae

[JedG_Intel]

Hi Margotae,

I'm glad to hear that the recommendation from @Liq helped. Since the concern has been addressed, I will proceed with closing this inquiry. Should you have other concerns, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician