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I am unable to submit a priority support ticket for registered license under active support

James_M_2
Beginner
‎05-19-2023 09:55 AM
591 Views

I have multiple active Parallel Studio licenses under active support through to June 2024. When I tried to open a ticket, it states I am not eligible for priority support. Does having an active subscription qualify for priority support or not?

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ArpanB_Intel
Moderator
‎05-23-2023 10:03 AM
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Hi James, we have contacted you internally to gather some information. Please check your inbox and respond to us internally as the information is non-public in nature.


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ArpanB_Intel
Moderator
‎05-26-2023 05:29 AM
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James, unfortunately we were unable to hear back from you.



If you have any further queries, please post a new question as this thread will no longer be monitored by Intel®.


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