one api base tool kit fails to install

[hpc_admin1]

I'm trying to install the one api base toolkit 2021.3.0.3219 as root on a redhat 7.9 server. I've tried the local and web installers and they both give the same error.

# ./l_BaseKit_p_2021.3.0.3219.sh -a -c

"Critical Pre-requisites: (Must be resolved before Installation can begin) Another program is being installed. Wait until that installation is complete, and then try installing this software again."

I tried using the installer to remove the old beta toolkit and that failed as well. I then followed the highlighted box in the installation guide "NOTE Manual removal of the installation folder ...". I cleaned out /var/intel/installercache/ and /opt/intel/oneapi/installer and looked under /root. There is still /opt/intel/licenses/ where the Intel compiler licence lives. I removed a bunch of files belonging to the failed install of the beta toolkit in /var/intel.

The base kit still refuses to install giving the same message about another program being installed.

Does anyone know how clear any remaining old one api state and do a clean install of the latest toolkit?

[Dilanjan_J_Intel · Accepted solution]

Hi hpc_admin1, 

Thanks for posting your query on the community forum. I would suggest you try the steps given in the below link to uninstall the product properly. You will also find the steps to install the Intel® OneAPI toolkits correctly.

Link - https://software.intel.com/content/www/us/en/develop/documentation/installation-guide-for-intel-oneapi-toolkits-linux/top/uninstall-oneapi-toolkits-and-components.html

Important Note - Make sure to restart your system.

Try the steps and let us know if your issue persists. Have a pleasant day ahead!

Regards,

Dilanjan

[hpc_admin1]

Hi,

Thanks for the reply!

> Important Note - Make sure to restart your system.

Unfortunately, this is a server in a HPC system, so our next install attempt would have to wait for the next scheduled facility downtime. Is there any way to avoid taking a downtime? This is a  redhat enterprise 7.9 system. Where is the stale install state stored other than /opt/intel or /var/intel?

[Dilanjan_J_Intel]

Hi hpc_admin1,

Thanks for getting back to us. We have sent a Private message requesting further information. Please respond directly to the private message as it may involve sensitive information.

Have a pleasant day ahead!

Regards,

Dilanjan

[Dilanjan_J_Intel]

Hi hpc_admin1,

Feel free to get back to us with the requested information through the direct Private message as it may contain sensitive information.

Have a pleasant day ahead!

Regards,

Dilanjan

[Dilanjan_J_Intel]

Hi hpc_admin1,

Since we haven't heard from you in a while. We will be closing this thread. Please feel free to post a new question for more information as this thread will be no longer monitored by Intel®.

Have a pleasant day ahead!

Regards,

Dilanjan.