Microarchitecture exploration tab

[Mc_Lovin]

 Hi, I don't have the microarchitecture exploration tab, I recently reset the laptop to factory settings, but before the reset, this tab was displayed with all metrics. I've already tried reinstalling vtune, but it didn't help. All drivers and windows 11 are updated. What could be the problem?

[JyothisV_Intel]

Hi,

Good day to you.

Thanks for posting in Intel Communities.

To assist you better, can you get back to us with the following information:

1. CPU details along with OS details and build number

2. Sample reproducer application/code to reproduce the issue from our side

3. Exact steps/commands/analysis type that you used

4. Was there a OS or environment change before and after the reset of the laptop since we can see a change in the screenshot.

We tried replicating the issue on our side on the following machine with the default VTune matrix sample and we were not able to observe the issue with the VTune version 2023.2 (Refer screenshots)

Scenario #1

Processor: i7-8665U

Processor Generation: 8

OS Version and Build: Windows 10 22H2 19045.3324

Scenario #2

Processor: i7-10610U

Processor Generation: 10

OS Version and Build: Windows 10 22H2 19045.3324

Scenario #3

Processor: i7-10610U

Processor Generation: 10

OS Version and Build: Windows 11 22H2 22621.2134

Regards

Jyothis V James

[Mc_Lovin]

Processor: i5-1135g7

Os version: windows 11 22h2 22621.2215

I also ran default VTune matrix sample and a project that is created in visual studio 2022 by default, both in debug and release mode.

just put all the ticks and collection mode: detailed, I did this before resetting the laptop to factory settings and everything was displayed.

[JyothisV_Intel]

Hi,

Good day to you.

Thanks for getting back to us with the requested information.

We were able to replicate the issue from our side on the following configuration similar to your specifications:

Processor: i7-1185G7

Processor Generation: 11

OS Version and Build: Windows 11 - 22621.2134

VTune Version: 2023.2

Sorry for the inconvenience caused and thanks for reporting the same. We are checking with the internal team and will get back to you with updates shortly.

Regards,

Jyothis V James

[Mc_Lovin]

 Hi, did you manage to solve the problem?

[JyothisV_Intel]

Hi,

Good day to you.

Apologies for the delay. Our internal team is still working on the issue. We will get back to you shortly.

Thanks and Regards,

Jyothis V James

[JyothisV_Intel · Accepted solution]

Hi,

Good day to you.

Apologies for the delay in getting back to you.

With the latest version of Intel VTune Profiler 2024.0, the issue has been resolved. Kindly upgrade to the latest version to resolve this issue on Intel 11th Generation Processor.

If this resolves you query, kindly mark this as a solution as it will help others facing a similar issue.

If you are still facing issues, kindly get back to us with the result directory as a zipped file so that we can investigate this further.

Thanks and Regards,

Jyothis V James

[Mc_Lovin]

Thanks, everything is working correctly now, even the old problem with BSOD has been solved.

[JyothisV_Intel]

Hi,

Good day to you.

Thanks for the confirming and accepting our answer as a solution.

This thread will no longer be monitored by Intel. If you need any assistance while using Intel products and services, kindly post a new question.

Regards,

Jyothis V James