Intel(R) Ethernet Connection (11) I219-V Unable to install intel network connections software

[HSM]

英特爾（R）以太網連接（11）I219-V無法安裝英特爾網絡連接軟件2.5.1.1

板載219-V是ASUS ROG MAXIMUS XII HERO（WI-FI） 

硬件識別碼：
PCI \ VEN_8086＆DEV_0D4D＆SUBSYS_86721043＆REV_00
PCI \ VEN_8086＆DEV_0D4D＆SUBSYS_86721043
PCI \ VEN_8086＆DEV_0D4D＆CC_020000
PCI \ VEN_8086＆DEV_0D4D＆CC_0200

[richard52]

Hi Alfred,

I wrote below that i bought new motherboard Gigabyte H470 HD3 and got same issue with driver error, as i have at Asus PRIME z490m-plus motherboard.

JMG wrote, that he has same problem with GIGABYTE Z490 VISION G.

We have no problems with driver - we have problem that Intel Proset utility not detects Intel(R) Ethernet Connection (11) I219-V adapter, and we can not use VLANS and Teaming features.

And after that we need to wrote to Gigabyte and Asus support, that we have trouble with Intel Proset utility?

Please say us on what motherboard your engineers testing our problem, i will buy this motherboard and will use VLAN feature already.

[BrianERey]

Indeed, with Z470 or Z490 boards from multiple vendors (not just ASUS) affected, it seems readily apparent that the issue is with the Intel ProSet tools installer and its inability to correctly install on Z400 chipset-based motherboards.

I wrote earlier, confirming the findings on the Asus ROG MAXIMUS XII HERO (WI-FI) featuring the I219-V Intel network adapter.  I can now share that I am working with an Asus PRIME Z490-A featuring an I225-V.

Same behavior on both boards and adapters.  You can get the driver to install (though it says no adapters are detected).  But the PROSet suite won't install.  So we cannot use VLANs, etc.

Reproducing the issue is as simple as this. . .

1.  Procure a Gigabyte H470 HD3, Asus ROG MAXIMUS XII HERO (WI-FI), or Asus PRIME Z490-A, or perhaps any other Z470 or Z490 motherboard with an Intel network adapter.

2.  Note how you get no network "out of the box" after a fresh install of Windows.

3.  Install PROSet software package and note how it says no adapter is detected, yet does install the driver, yet fails to install PROSet suite.

4.  Done.

With respect, if Intel really wants to get to the bottom of this, they can.  It's not that expensive.  It just needs to be escalated to the point where someone takes an acute interest in it, and gets the authorization to spend about $250 to investigate it.  Then, a relatively trivial task of modifying the PROSet detection routine(s) to accommodate Intel's own Z470/490 chipset.

Here's hoping they've actually already done that for the upcoming PROSet release.

[HSM]

Hi Alfred S,

I have contacted ASUS before and got the following reply:

-------------------------------------------------------------------------------------------------------

"Hello, the engineer confirmed that this situation is mainly because Intel has not included the I219V device ID used by the Z490 platform into the driver, so Intel PROSet and Intel Advanced Network Services cannot be used. Intel has been notified that , Intel will update the driver on the official website.. The detailed schedule has not been confirmed yet. I suggest you also feedback to Intel at the same time. Thank you!"

-------------------------------------------------------------------------------------------------------

Simply put, the problem is
PROSet and Intel Advanced Network Services not included the I219V device ID used by the Z490 platform into the driver.

I would like to ask if you can disclose the motherboard model of the engineer's simulation problem.

[HSM]

Intel® Ethernet Adapter Complete Driver Pack Version: 25.4

Still the same error.

[AlfredoS_Intel]

Hi Hsm&richard52,

Thank you for your response.

Please wait and try to install our latest drivers that will release soon. Please let us know if you still encounter the issue.

We will check on your question regarding what motherboard our engineers used for testing

Please allow us some time to check on this. We hope for your understanding regarding this

We will get back to you no later than 3 business days from now.

Best Regards,

Alfred S

Intel® Customer Support

[azhegal]

Good day friends!

We've got the same issue with l219-LM on Dell motherboard built into Optiplex 7080 computer valued about USD900 here. Manufactured in Poland in August 2020. We bought a lot of them. Dell performed perfect onsite service, but nothing to do without Intel engineers. Our lawyers going to mount a claim against Dell because they guaranteed that new model of Optiplex 7080 replaced old 7071 has the same abilities and performance. But they are not due to defective l219 chip produced by Intel. Please hurry up to save Intel's reputation.

[azhegal]

Good morning, Friends!

Dell reseller proposed to settle claim peacefully by supplying us with extra network interface cards for symbolic price, almost for free.

No reason to wait here, there, anywhere for decision from Intel or Microsoft due to kind of collusion between them. Roots of the story beginning at 2016, when first cases of integrated Intel 2XX "strange behavior" being discovered by PC system board users.  Two solutions: 1. Modify youself *.inf files at Intel driver and crack ProSet utility together with switching off integrity and driver's signature check at Windows... detailed description at the InterNET or elsewhere, procedure looks rather complicated, but it cost nothing except your time and it works 2. Purchase separate NIC with VLAN support from any manufacturer - it is easier, but will cost you several coins.

[azhegal]

New release 25.4 came, but nothing changed for 2XX adapters so the problem remains actual. Please help, assist, support... Do something!

[AlfredoS_Intel]

Hi Hsm&richard52,

Thank you for your patience in waiting for an update, and for your updates regarding the new version.

Please allow our engineers more time to provide the information that you are asking.

We will try to get back to you with an answer no later than 3 business days from now; although, we will reach out to you in case we need more information or if we already have developments regarding your concern.

Best Regards,

Alfred S

Intel® Customer Support

[AlfredoS_Intel]

Hi Hsm&richard52,

Thank you for waiting for our update.

Here is the information that you have requested:

Test System:

Operating System: Microsoft Windows 10 Pro (10.0.19041 Build 19041)

Motherboard Info

System Manufacturer: ASUSTeK COMPUTER INC.

System Model: MAXIMUS IX HERO

Network Information:

Intel(R) Ethernet Connection (5) I219-V

Test Scenario:

Removed Intel Connection Software form system (including network drivers)

Installed using 25.4 SW download: https://downloadcenter.intel.com/download/22283/Intel-Ethernet-Adapter-Complete-Driver-Pack

Software installed without issue and PROSet Adapter Configuration Utility opened correctly.

While we were checking, these questions came in to mind which will help us find a recommendation for your issue:

We look forward to your reply. Should we not get your reply, we will follow up after three business days.

Best Regards,

Alfred S

Intel Customer Support

[azhegal]

Thanks for your update, AlfredoS_Intel

Would you define the date of manufacturing of this MAXIMUS IX HERO motherboard? Presume it built before situation happened and now is discontinued. Please repeat test on actual product made in 2020 with Windows 10 Pro Version 2004 Build 19041.572 or later

[HSM]

Hi AlfredoS,

Engineers use ASUS MAXIMUS IX HERO TEST?

MAXIMUS IX HERO is Intel Z270 chip , Not a Z490 Chip ,

The problem I encountered was on the "MAXIMUS XII HERO" Intel Z490 chip motherboard , 

Engineers testing like this can be said to be meaningless .

[AlfredoS_Intel]

Hi

Thank you for your responses.

Our engineers are continually looking into your issue. They would like to get the device id of your network adapters. You may use this page to get the devicd ID, https://www.intel.com/content/www/us/en/support/articles/000025864/network-and-i-o/ethernet-products.html.

We will follow up again after 3 business days. Should we not hear from you, our system may automatically close the thread.

Best Regards,

Alfred S

Intel® Customer Support

[GCatt]

The device id's of my Intel ethernet adapters on my ASUS Z-170 Deluxe motherboard are:

Intel I211 - 8086&DEV_1539

Intel I219-V - 8086&DEV_15B8

Please let me know if you need any additional information.

[BrianERey]

Hi GCatt,

I'm afraid you're suffering from some other issue with some other root cause.  I have an Asus Z170-Deluxe and am able to install the ProSet suite and set up VLANs.

As luck would have it, I also have the same board as the OP (ROG MAXIMUS XII HERO WI-FI) so can provide the requested device ID (though of course he'll want to confirm):

PCI\VEN_8086&DEV_0D4D&SUBSYS_86721043&REV_00
PCI\VEN_8086&DEV_0D4D&SUBSYS_86721043
PCI\VEN_8086&DEV_0D4D&CC_020000
PCI\VEN_8086&DEV_0D4D&CC_0200

[azhegal]

Good morning, AlfredoS!

In Dell 7080 installed Intel Ethernet Connection (11) l219-LM with ID written below

PCI\VEN_8086&DEV_0D4C&SUBSYS_09A41028&REV_00
PCI\VEN_8086&DEV_0D4C&SUBSYS_09A41028
PCI\VEN_8086&DEV_0D4C&CC_020000
PCI\VEN_8086&DEV_0D4C&CC_0200

Hope this will help your experts to edit *.inf files at driver set properly

[richard52]

Hi Alfred,

On my Gigabyte H470HD3 device id is:

PCI\VEN_8086&DEV_0D4D&SUBSYS_E0001458&REV_00
PCI\VEN_8086&DEV_0D4D&SUBSYS_E0001458
PCI\VEN_8086&DEV_0D4D&CC_020000
PCI\VEN_8086&DEV_0D4D&CC_0200

On my Asus prime Z490M-PLUS

PCI\VEN_8086&DEV_0D4D&SUBSYS_86721043&REV_00

[HSM]

Hi AlfredoS ,

My ASUS MAXIMUS XII HERO (WI-FI) 219V Ethernet Adapters PCI Device ID : 

PCI\VEN_8086&DEV_0D4D&SUBSYS_86721043&REV_00
PCI\VEN_8086&DEV_0D4D&SUBSYS_86721043
PCI\VEN_8086&DEV_0D4D&CC_020000
PCI\VEN_8086&DEV_0D4D&CC_0200

[BrianERey]

Cool.  Exact match for mine on same board.  Glad there's no variance there for some odd reason. 

[AlfredoS_Intel]

Hi Team,

Thank you for providing those information.

Our engineers will continue checking this and the information that provided is invaluable to us.

Please allow us some time to check on this. We hope for your understanding regarding this

We will get back to you no later than 5 business days from now.

Best Regards,

Alfred S

Intel® Customer Support

[Iceman2733]

I found this page from a google search and glad to see I am not the only one having this issue.  I have done all the trouble shooting being asked in this thread to no luck. The Pro-Set install gives me the same error as everyone else.  

Asus Z490 Hero Xii 

PCI\VEN_8086&DEV_0D4D&SUBSYS_86721043&REV_00
PCI\VEN_8086&DEV_0D4D&SUBSYS_86721043
PCI\VEN_8086&DEV_0D4D&CC_020000
PCI\VEN_8086&DEV_0D4D&CC_0200