i40en: i40en_InitSharedCode:4679: The driver for the device detected a newer version of the NVM image than expected. Please install the most recent version of the network driver.

[HHoff2]

Hi,

have upgraded a X710-4 to NVM 6.80. ESXi 6.5U2...

And receive this messages for a SR-IOV enabled NIC.

Thanks

Henri

Driver Info:

        Bus Info: 0000:05:00:0

        Driver: i40en

         Firmware Version: 6.80 0x80003cc8 1.2007.0

         Version: 1.7.17

019-03-30T09:24:38.890Z cpu1:65973)WARNING: i40en: i40en_InitSharedCode:4679: The driver for the device detected a newer version of the NVM image than expected. Please install the most recent version of the network driver.

2019-03-30T09:24:38.977Z cpu1:65973)WARNING: Failed to init interrupt.

2019-03-30T09:24:40.524Z cpu1:65973)WARNING: PCI: 348: Device 0000:05:0a.0 is a non-compliant VF

2019-03-30T09:24:40.524Z cpu1:65973)WARNING: PCI: 348: Device 0000:05:0a.1 is a non-compliant VF

2019-03-30T09:24:40.524Z cpu1:65973)WARNING: PCI: 348: Device 0000:05:0a.2 is a non-compliant VF

2019-03-30T09:24:40.524Z cpu1:65973)WARNING: PCI: 348: Device 0000:05:0a.3 is a non-compliant VF

[Caguicla_Intel]

Hello Henri Thank you for posting in Intel Ethernet Communities. Kindly provide the markings of the Ethernet Adapter from the product label to confirm if this is an Intel retail version. You may refer to this link on where to find the adapter's PBA and Serial number. https://www.intel.com/content/www/us/en/support/articles/000007022/network-and-i-o/ethernet-products.html Can you confirm if the NVM driver with version: 6.80 was downloaded from this site. https://downloadcenter.intel.com/download/24769/Non-Volatile-Memory-NVM-Update-Utility-for-Intel-Ethernet-Network-Adapter-710-Series Looking forward to hear from you. Best regards, Crisselle C Intel Customer Support Under Contract to Intel Corporation

[HHoff2]

Hi Crisselle,

the server is up and running, but I found that on the invoice: "INTEL X710-DA4FHBLK 10GbE Ethernet Server Adapter 4 Ports Direct Attach Dual Port Copper PCIe 3.0".

Yes, I downloaded the NVM update there, it's just a driver issue, the card works fine with VMXNET3.

The driver requirements for NVM 6.80 are not mentioned here: https://www.intel.de/content/www/de/de/support/articles/000005893/network-and-i-o/ethernet-products.html

but according to VMWARE it should be okay: https://www.vmware.com/resources/compatibility/detail.php%3FdeviceCategory%3Dio%26productid%3D37996

But does not work with SR-IOV.

Thanks

Henri

[Caguicla_Intel]

Hello Henri Thank you for the prompt reply. We will further check on this and update you as soon as possible. Can you share the firmware version of the X710-DA4 prior to 6.80 update? This would also help us in checking your query. Looking forward to hear from you. Best regards, Crisselle C Intel Customer Support Under Contract to Intel Corporation

[HHoff2]

Hi Crisselle,

it was an old version (some 4.x), in order to enable SR-IOV, I updated the NVM and the driver to the lastest releases.

Thanks

Henri

[Caguicla_Intel]

Hello Henri Thank you for sharing the information. We understand the error occurred on the VMware OS and driver. Just to double check, if you have contacted VMware support? There might be another user that reports the same issue like the one posted here. https://communities.vmware.com/message/2849356?tstart=0#2849356 As an additional information, we have this reference link regarding technical support of VMware driver and operating system issues on Intel Network Adapter, you may contact the VMware support as stated in the website. https://www.intel.com/content/www/us/en/support/articles/000005693/network-and-i-o/ethernet-products.html Please feel free to let us know if there is any update from VMware support. Looking forward to your response. Best regards, Crisselle C Intel Customer Support Under Contract to Intel Corporation

[HHoff2]

Hi Crisselle,

that was me too. Because the NVM update trigged to issue in the driver, I did not know if Intel or VMWARE has to fix it.

Thanks

Henri

[Mike_Intel]

Hello Henri Thank you for the update. We will check this from our end and we will update this thread if there is any findings. For now, you may continue making a follow up with Vmware support and you may update us. If you have questions, please let us know. Best regards, Michael L. Intel Customer Support Under Contract to Intel Corporation

[Caguicla_Intel]

Hello Henri, Please be informed that we are still checking on this matter. Kindly update us by posting on this thread in case there is any information shared by Vmware support. Hoping for your patience. Best regards, Crisselle C Intel Customer Support Under Contract to Intel Corporation

[Caguicla_Intel]

Hello Henri, Thank you for the patience on this matter. Kindly provide the output of the command - network nic list. This command will list the Physical NICs currently installed and loaded on the system which would help us in checking the issue. Looking forward to your response. Best regards, Crisselle C Intel Customer Support Under Contract to Intel Corporation

[HHoff2]

as requested.

Best regards

Henri

Name  PCI Device  Driver Admin Status Link Status Speed Duplex MAC Address    MTU Description

------ ------------ ------- ------------ ----------- ----- ------ ----------------- ---- ------------------------------------------------------------------------

vmnic4 0000:05:00.0 i40en  Up      Up     10000 Full  3c:fd:fe:b4:91:20 9000 Intel(R) Ethernet Controller X710 for 10GbE SFP+

vmnic5 0000:05:00.1 i40en  Up      Up     10000 Full  3c:fd:fe:b4:91:21 9000 Intel(R) Ethernet Controller X710 for 10GbE SFP+

vmnic6 0000:05:00.2 i40en  Up      Up     10000 Full  3c:fd:fe:b4:91:22 9000 Intel(R) Ethernet Controller X710 for 10GbE SFP+

vmnic7 0000:05:00.3 i40en  Up      Up     10000 Full  3c:fd:fe:b4:91:23 9000 Intel(R) Ethernet Controller X710 for 10GbE SFP+

[Caguicla_Intel]

Hello Henri, Thank you for the reply. We will check on this and update you as soon as possible. Thank you for your time on this matter. Best regards, Crisselle C Intel Customer Support Under Contract to Intel Corporation

[Caguicla_Intel]

Hello Henri, Good day! Please be informed that we are still checking on your query. We will post on this thread once there is any findings. Hoping for your patience. Best regards, Crisselle C Intel Customer Support Under Contract to Intel Corporation

[Caguicla_Intel]

Hello Henri, Thank you for the patience on this matter. Please provide the details below for us to further check on your query. 1.) Kindly share if you've tried driver version 1.7.11. 2.) Provide the PBA# (6-3 digits) on the white sticker of the X710-DA4 adapter Kindly visit the link below and scroll down to Intel Networking Products on how to Find Your Part Number, Stocking ID, or Serial Number. https://www.intel.sg/content/www/xa/en/support/articles/000005625/services.html Looking forward to your response. Best regards, Crisselle C Intel Customer Support Under Contract to Intel Corporation

[Caguicla_Intel]

Hello Henri, We'd like to follow up the requested information for us to further check on your query. Looking forward to your response. Best regards, Crisselle C Intel Customer Support Under Contract to Intel Corporation

[Caguicla_Intel]

Hello Henri, Please provide the requested information for us to further check on your query. If you have questions or clarifications, please let us know. Looking forward to your response. Best regards, Crisselle C Intel Customer Support Under Contract to Intel Corporation