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Need to request an RMA for failure analysis for FPGA.

SOtha1
Beginner
‎07-20-2020 08:21 PM
801 Views

Hi,

I have a faulty parts that want to send back to Intel for FA. Please advise how could i proceed this? 

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Zawani_M_Intel
Employee
‎07-23-2020 10:19 AM
782 Views

Hi SOtha1,

 

Please help to share with us some details.

1. Please provide device MPN.
2. What is the failure rate? What is the failure rate vs. tested sample? Example: 2 out of 100 units.
3. What is the failure symptom? Please elaborate the failure symptom in detail.
4. How did you determine the failure? Please elaborate the procedures.

 

Wani

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Zawani_M_Intel
Employee
‎08-26-2020 01:47 PM
749 Views
In response to Zawani_M_Intel

Duplicate case. 

I will set to close.

 

Wani

In response to Zawani_M_Intel
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