FPGA Intellectual Property
PCI Express*, Networking and Connectivity, Memory Interfaces, DSP IP, and Video IP
6352 Discussions

Need to request an RMA for failure analysis for FPGA.

SOtha1
Beginner
‎07-20-2020 08:21 PM
443 Views

Hi,

I have a faulty parts that want to send back to Intel for FA. Please advise how could i proceed this? 

0 Kudos

Link Copied

2 Replies
Zawani_M_Intel
Employee
‎07-23-2020 10:19 AM
424 Views

Hi SOtha1,

 

Please help to share with us some details.

1. Please provide device MPN.
2. What is the failure rate? What is the failure rate vs. tested sample? Example: 2 out of 100 units.
3. What is the failure symptom? Please elaborate the failure symptom in detail.
4. How did you determine the failure? Please elaborate the procedures.

 

Wani

0 Kudos
Copy link
Zawani_M_Intel
Employee
‎08-26-2020 01:47 PM
391 Views
In response to Zawani_M_Intel

Duplicate case. 

I will set to close.

 

Wani

In response to Zawani_M_Intel
0 Kudos
Copy link
Reply

Community support is provided during standard business hours (Monday to Friday 7AM - 5PM PST). Other contact methods are available here.

Intel does not verify all solutions, including but not limited to any file transfers that may appear in this community. Accordingly, Intel disclaims all express and implied warranties, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, as well as any warranty arising from course of performance, course of dealing, or usage in trade.

For more complete information about compiler optimizations, see our Optimization Notice.