"Can't recognise flash attached to device 2" Error 18591 : Brand new Arria 10

[KSmil]

I have a brand new Arria 10 FPGA dev kit. I have set all the switches appropriately, according to the User Guide. When using the Quartus Programmer I get the following error after autodetecting the device:

"Can't recognise the Flash device that attached to device 2. The Flash device is not supported by Quartus Prime software" Error 18591

I am able to use the Board Test System software provided (program the device with the GPIO/Flash sof file, for example).

Thanks,

Karl

[SreekumarR_G_Intel]

Hello Karl , Can I know what version of the Quartus software you are using to program ? Here is the couple of the things you can try .. i) Changing the frequency of the JTAG ii) Can you bypass all the devices expect the Arria 10 and try the same for now ? Thank you, Regards, Sree

[KSmil]

​Hi Sree,

I seem to have let your reply slip past me - apologies.

I am still getting the same error message with a JTAG frequency of 6M or 24M.

I am able to program the Arria 10 directly with a SOF file but as the software can't identify the Flash I'm unable to program it with a POF.

Thanks,

Karl

[SreekumarR_G_Intel]

Hello Karl,

Sorry i didnt get the notification either from your post update. i

Are you using the eval board ?

Thank you ,

Regards,

Sree

[KSmil]

Hi Sree,

Yes, it is the FPGA eval board I am using.

Thanks,

Karl​

[SreekumarR_G_Intel]

Can you check the Board bypass setting ? I remember i saw in hw board having options to by pass the flash etc , iam not sure here what will be the problem ..I do have Arria 10 SOC kit and GX kit ..both working fine and i am able to access the same .

Hope we are missing some setting .

Thank you ,

Regards,

Sree