intel(R) dual band wireless-AC 8260 brutally slow speed

[color]

my laptop is lenovo thinkpad T460, i started having this internet problem when my dad gave me it, he said he never had any problem with it because he used a moblie wifi for it, now i dont know but ive tried everything, i did all sorts of methods that other people have given me, i tried questioning the lenovo community support, if you guys give me some methods i could try, that would be great.

[JedG_Intel]

Hello color,

For me to properly address this concern, please share the following details:

1.Did you make any recent changes to the system?

2.What average speed are you getting?

3.Have you rebooted your access-point, router, modem?

Additionally, to have a better understanding of your system components please generate System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

Best regards,

Jed G.

Intel Customer Support Technician

[joemcbowb]

I am having the same issue with my intel(R) dual band wireless-AC 8260 in my HP laptop as well.

It is not an issue with the network or access point. I've had half a dozen service technicians on-site to diagnose the network connection in the last few years. The network and other devices are sending and receiving the expected speeds.  It is exclusively an issue with this specific wifi card.

It is not an issue with computer drivers. I have the latest drivers installed that I got from here https://www.intel.com/content/www/us/en/download/777192/intel-wireless-wi-fi-drivers-for-intel-dual-band-wireless-ac-8260-and-intel-dual-band-wireless-ac-8265.html

It is not an issue with operating system. I have installed Windows 7, 10, 11 as well as Ubuntu on the same laptop with the problematic wifi card. All have the same issue.

I have noticed this problem getting worse over the last few years. Speed in the megabytes when it should be gigabytes. Just in the last week I now only get kilobyte speeds. It's making the laptop unusable as simple web pages are taking over 20 seconds to load, reminding me of the 90's in a bad way.

I've uploaded the ssu report. Unfortunately I think it's failing and I will need to get a replacement.

[joemcbowb]

I was able to confirm the chip is bad. I bought a new Intel AX210 Tri-Band Wi-Fi 6E and replaced it and now am getting hundreds of MB. Still not the GB I should be getting, but better than tens of kilobytes. I recommend upgrading your chip, it cost <$20.

[color]

hello

1)ive updated to windows 11 in the last few months thats it, and even with windows 10 and 11, it is still the same problem

2) around 10mbps/15mbps

3)yes i have

i downloaded the system support utility but when i launch it, it instantly closes

[JedG_Intel]

Hi color,

Thank you for sharing this information.

Since you mentioned that the System Support Utility crashes, may I know if you are seeing any error messages?

Additionally, since you are not able to provide SSU report, please provide the details below for further investigation.

1.What is the driver version that you are currently running?

2.Are you using the OEM driver or Intel driver?

3.Have you tried using the OEM driver?

4.Are you having the same issue with other devices?

5.Have tried a roll back to a previous driver version for testing?

6.Is this the original adapter that came pre-installed in your system, or have you changed/installed a new adapter recently?

I'll be waiting for your response.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello color,

I wanted to check if you had the chance to review the additional questions that I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello color,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician