why my intel graphic command center not working

[DarkJerry]

my intel graphic command center just stuck at loading screen

[DeividA_Intel]

Hello DarkJerry,  

Thank you for posting on the Intel® communities. I want to understand what happened just as much as you do and I will do my best to help you out.

Before I continue further, I would like to confirm the following:

1. What is the brand and model name of your processor?

2. What is the operating system installed as well as the version and build?

3. Was the tool working before? If so, when did it start to fail?

4. Did you notice this issue after a system update (driver, windows, BIOS, etc)?

Regards,  

Deivid A.  

Intel Customer Support Technician  

[DarkJerry]

Intel(R) Core(TM) i5-8365U CPU @ 1.60GHz 1.90 GHz
windows 10 22h2
the tool working was working before but after i updated my windows it start to fail

[DeividA_Intel]

Hello DarkJerry, 

I want to know if the tool is still having issues or if is working now. Let me know if you need further assistance.

Regards,  

Deivid A.  

Intel Customer Support Technician  

[DeividA_Intel]

Hello DarkJerry,  

Thanks for the confirmation. To help you fix this issue I recommend you to update your graphics driver.

Driver: https://www.intel.com/content/www/us/en/download/776137/intel-7th-10th-gen-processor-graphics-windows.html

Also, you can uninstall the Intel® Graphics Command Center from "Apps & Features" and reinstall it from the Microsoft Store.

Steps: https://www.intel.com/content/www/us/en/support/articles/000055840.html

Additionally, you can repair or reset the app via Windows Settings:

1. Open Settings > Apps > Apps and features.
2. Locate the Intel® Graphics Command Center application and select Advanced options.
3. Under Reset, click Repair.

Regards,  

Deivid A. 

Intel Customer Support Technician 

[DarkJerry]

it doensnt work is there another solution?

[DeividA_Intel]

Hello DarkJerry, 

Thanks for your confirmation. I would like to investigate this behavior, please attach the report from the Intel® System Support Utility (Intel® SSU):

Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  

• Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html  
• Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".  
• To save your scan, click Next and click Save.  

Regards,  

Deivid A.  

Intel Customer Support Technician  

[DarkJerry]

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[DeividA_Intel]

Hello DarkJerry, 

After checking your thread, I would like to know if you need further assistance. 

If so, please let me know. 

Regards,  

Deivid A.  

Intel Customer Support Technician  

[Alberto_R_Intel]

DarkJerry, Thank you very much for providing the SSU report.

We will now do further research on this matter to try to find a possible solution for this scenario. As soon as I get any updates, I will post all the details on this thread.

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello DarkJerry, I just received an update on this matter.

After reviewing the case we would like to let you know that IGCC should be installed from MS store. Fixing and resetting should be done from Windows advanced options related to the app. If already done, try to update/reinstall .NET latest version. This is MS/Windows as well.

Regards,

Albert R.

Intel Customer Support Technician