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why my intel graphic command center not working

DarkJerry
Beginner
2,500 Views

my intel graphic command center just stuck at loading screen

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10 Replies
DeividA_Intel
Employee
2,470 Views

Hello DarkJerry,  


Thank you for posting on the Intel® communities. I want to understand what happened just as much as you do and I will do my best to help you out.


Before I continue further, I would like to confirm the following:


1. What is the brand and model name of your processor?

2. What is the operating system installed as well as the version and build?

3. Was the tool working before? If so, when did it start to fail?

4. Did you notice this issue after a system update (driver, windows, BIOS, etc)?


Regards,  

Deivid A.  

Intel Customer Support Technician  


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DarkJerry
Beginner
2,384 Views

Intel(R) Core(TM) i5-8365U CPU @ 1.60GHz 1.90 GHz
windows 10 22h2
the tool working was working before but after i updated my windows it start to fail


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DeividA_Intel
Employee
2,406 Views

Hello DarkJerry, 


I want to know if the tool is still having issues or if is working now. Let me know if you need further assistance.


Regards,  

Deivid A.  

Intel Customer Support Technician  


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DeividA_Intel
Employee
2,354 Views

Hello DarkJerry,  


Thanks for the confirmation. To help you fix this issue I recommend you to update your graphics driver.


Driver: https://www.intel.com/content/www/us/en/download/776137/intel-7th-10th-gen-processor-graphics-windows.html


Also, you can uninstall the Intel® Graphics Command Center from "Apps & Features" and reinstall it from the Microsoft Store.


Steps: https://www.intel.com/content/www/us/en/support/articles/000055840.html


Additionally, you can repair or reset the app via Windows Settings:

  1. Open Settings > Apps > Apps and features.
  2. Locate the Intel® Graphics Command Center application and select Advanced options.
  3. Under Reset, click Repair.


Regards,  

Deivid A. 

Intel Customer Support Technician 


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DarkJerry
Beginner
2,339 Views

it doensnt work is there another solution?

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DeividA_Intel
Employee
2,271 Views

Hello DarkJerry, 


Thanks for your confirmation. I would like to investigate this behavior, please attach the report from the Intel® System Support Utility (Intel® SSU):


Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  


Regards,  

Deivid A.  

Intel Customer Support Technician  


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DarkJerry
Beginner
2,194 Views
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DeividA_Intel
Employee
2,234 Views

Hello DarkJerry, 


After checking your thread, I would like to know if you need further assistance. 


If so, please let me know. 


Regards,  

Deivid A.  

Intel Customer Support Technician  


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Alberto_R_Intel
Employee
2,156 Views

DarkJerry, Thank you very much for providing the SSU report.


We will now do further research on this matter to try to find a possible solution for this scenario. As soon as I get any updates, I will post all the details on this thread.


Regards,

Albert R.


Intel Customer Support Technician


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Alberto_R_Intel
Employee
2,099 Views

Hello DarkJerry, I just received an update on this matter.


After reviewing the case we would like to let you know that IGCC should be installed from MS store. Fixing and resetting should be done from Windows advanced options related to the app. If already done, try to update/reinstall .NET latest version. This is MS/Windows as well.


Regards,

Albert R.


Intel Customer Support Technician


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