英特尔® 驱动程序和支持助理在中文网页下无法检测驱动程序更新

[Fang1028]

英特尔® 驱动程序和支持助理在收到存在更新通知时，打开https://www.intel.cn/content/www/cn/zh/support/intel-driver-support-assistant.html?updatenow=&fromnotif=进行检测，然后简体中文语言下无法进行检测或任何其他操作，切换到其他语言就可以正常使用了，希望修复这个BUG。

[Jean_Intel]

Hello Fang1028,

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

Our support is only provided in English. We may not be able to translate the screenshots attached to the thread. To better assist you, we use a translation tool; hence, the translation may not be completely accurate.

We will proceed to check the issue internally and post back soon with more details.

Best regards

Jean O. 

Intel Customer Support Technician

[VforGeek]

I face the same problem:

NUC12SNKi72

Intel® Driver & Support Assistant can't do the update

[Fang1028]

Just switch the language in the upper right corner, currently there is a bug in Simplified noon

[VforGeek]

23333不好意思我没仔细看你内容，我本寻思说我也是这个问题，我试下，多谢！

[Jean_Intel]

Hello Fang1028.

Thanks for waiting for a reponse.

We would like to request you send us the page source. You can get the page source by right-clicking on the page, selecting "View page source", and saving the new tab.

Best regards

Jean O.

Intel Customer Support Technician

[Fang1028]

这是失败请求的两个链接，对比繁体中文网页，简体中文网页缺少了不少资源项：

https://stm-cdn.cn.miaozhen.com/clicki.min.js?v=5618936

https://hm.baidu.com/hm.js?49e0c72fc586220c33eb848344f047c5

[Jean_Intel]

Hello Fang1028,

Let us resume our investigation for this matter. We will post back as soon as we have more details.

Best regards

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello Fang1028,

Thanks for waiting for a response.

After we research this matter internally, we recommend you clear your browser cache. Please make sure you are using: Chrome, Firefox, or Edge* (version 44.17763/18.17763 or newer) browsers.

Look at the article: How to Clear Your Browser Cache and Cookies. Since this one has instructions to clean the cache for different browsers. After you clean the cache, retry the Intel® DSA scan.

Best regards

Jean O.

Intel Customer Support Technician

[Fang1028]

More than one person has the same problem as me. Clearing cookies has no effect. You can only switch the language of the website to use it normally.

refer to this site : https://www.zhihu.com/question/601193500?utm_id=0

[Jean_Intel]

Hello Fang1028,

Thanks for the infotmation provided.

We will continue researching this matter internally. We will check the new information and we will post back as soon as we have more details.

Best regards

Jean O.

Intel Customer Support Technician

[Jean_Intel · Accepted solution]

Hello Fang1028,

We appreciate your patience.

We have received a confirmation that the team in charge of the website has been working on this and have recleared those pages. We would like to request you to re-scan your system and confirm if the Intel® DSA scan page works now.

Best regards

Jean O.

Intel Customer Support Technician

[Fang1028]

Hello Jean Intel,

After my attempts, the webpage can now detect updates normally, but there is still a small problem, the installation history is traditional Chinese instead of the expected simplified Chinese.

[Jean_Intel]

Hello Fang1028,

We are glad to know that the scan page is working as expected. We also understand that the problem remains, and the Instalation history is in traditional Chines instead of simplified Chinese.

We will bring this information to the team and investigate this internally once more. We will post back as soon as we have more details.

Best regards

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello Fang1028,

Before we further look into this problem, we would like to confirm if you have been able to browser cache before running the IDSA scan. We are wondering if that is residual from before we implemented the possible fix, remember that this change was made recently.

Best regards

Jean O.

Intel Customer Support Technician

[Fang1028]

Hello Jean_Intel,

I cleared the relevant caches (storage, local storage, session storage, Cookies, etc.) and then scanned again, and the problem (see the picture above) still exists.

[Robin_H]

似乎重新安装一下就行，下载安装包选“修复”

我前两天也是这样

[Jean_Intel]

Hello Fang1028,

Thanks for the information provided. We will check this problem internally. We will post back as soon as we have more details, or we would like to confirm any other recommendation.

Best regards

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello Fang1028,

Thanks for waiting for a response.

After we researched this matter, we can confirm that the 'Install history' is a report that is displayed in the language that the user had selected at the time of the update installation. For instance, if a user installed a Wi-Fi driver using Intel® DSA in Traditional Chinese a month ago, the title and description in the install history would be displayed in Traditional Chinese irrespective of whether they later switched to Simplified Chinese. This report functions as a record of activities and does not undergo re-translation if the user modifies their language settings at a later point. We consider this behavior to be expected.

Best regards

Jean O.

Intel Customer Support Technician

[Fang1028]

OK, got it. Thanks for your support, I have no more questions for now.

[Jean_Intel]

Hello Fang1028,

We hope you are doing fine.

We have not heard back from you. So we will close this thread. If you need additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Jean O.

Intel Customer Support Technician.