Black screen after installing 8.15.10.2086

[idata]

Add me to the list of people who get a black screen....

HP G60t-200CTO

Windows 7 64 bit.

I uninstalled the previous intel driver (8.15.10.1986) and installed 8.15.10.2086.. and got a black screan... grrr... Other older intel drivers have worked just fine so I don't agree that it's a special vendor bios issue.

-Devoh

[ROBERT_U_Intel]

Thanks everyone for providing your system information.

So far it appears the issue only occurs on mobile/laptop systems. That is why I do not see it when testing on desktop systems.

Typically, laptop manufacturers add customizations to the graphics driver and/or VBIOS that is specific to their systems and how they want them to perform. For laptops, I always recommend that you run the latest supported and tested driver for your system provided by the systems manufacturer. If there is and issue with the driver provided by your system manufacturer, it is best to contact them to find a resolution for the issue and only use the generic driver from Intel as a last resort knowing that it may not perform correctly due to system customizations.

We are continuing to test this issue on the mobile systems we have at our disposal but so far have not been able to replicate it. This leads me to believe it is a customization issue. We will continue to look at this however, I recommend that if you are seeing this issue, that you use the latest supported driver on your systems manufacturers web site.

[idata]

Mine isn't a laptop. It's a home built desktop.

OS: Windows XP Pro SP3

Mother board: ASUS P7H57D-V EVO

CPU: i5 660

I was hoping enough info was gathered from everyone else. If you really need my setup information as well I can remove the video card and install latest intel driver that causes the issue.

[ROBERT_U_Intel]

Yes,, please post you system info. Also post the display make and model and the resolution you are running.

[idata]

I'm using a Sony Vaio VGN-FW270J with the built-in screen running at a resolution of 1600x900.

Intel® Graphics Media Accelerator Driver for Mobile Report

Report Date: 4/20/2010

Report Time[hr:mm:ss]: 18:26:54

Driver Version: 8.15.10.2021

Operating System: Windows 7 (6.1.7600)

Default Language: English (United States)

DirectX* Version: 10.0

Physical Memory: 3935 MB

Minimum Graphics Memory: 128 MB

Maximum Graphics Memory: 1759 MB

Graphics Memory in Use: 22 MB

Processor: Intel64 Family 6 Model 23 Stepping 6

Processor Speed: 2259 MHz

Vendor ID: 8086

Device ID: 2A42

Device Revision: 07

* Accelerator Information *

Accelerator in Use: Mobile Intel(R) 4 Series Express Chipset Family

Video BIOS: 1629.0

Current Graphics Mode: 1600 by 900

* Devices Connected to the Graphics Accelerator *

Active Notebook Displays: 1

* Built-in Display *

Monitor Name: Generic PnP Monitor

Display Type: Digital

Gamma Value: 3.55

DDC2 Protocol: Supported

Maximum Image Size:

Horizontal: Not Available

Vertical: Not Available

Monitor Supported Modes:

1600 by 900 (60 Hz)

Display Power Management Support:

Standby Mode: Not Supported

Suspend Mode: Not Supported

Active Off Mode: Supported

Raw EDID:

00 FF FF FF FF FF FF 00 4D D9 FA 06 09 00 00 00

00 0C 01 03 80 00 00 FF 2F 00 00 A0 57 49 9B 26

10 48 4F 00 00 00 01 01 01 01 01 01 01 01 01 01

01 01 01 01 01 01 95 22 40 20 60 84 05 30 14 12

21 00 00 00 00 00 00 18 00 00 00 FD 00 00 3C 00

E6 09 00 00 00 00 00 00 00 00 00 00 00 00 00 00

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 AA

* Other names and brands are the property of their respective owners. *

[idata]

* Accelerator Information *Accelerator in Use: Intel(R) Graphics Media Accelerator HDVideo BIOS: 1994.0Current Graphics Mode: 1366 by 768* Devices Connected to the Graphics Accelerator *Active Notebook Displays: 1 * Built-in Display *Monitor Name: Generic PnP MonitorDisplay Type: DigitalGamma Value: 2.2DDC2 Protocol: SupportedMaximum Image Size:Horizontal: 13.39 inchesVertical: 07.48 inchesMonitor Supported Modes:1366 by 768 (60 Hz)

Display Power Management Support:

Standby Mode: Not SupportedSuspend Mode: Not SupportedActive Off Mode: Not SupportedRaw EDID:00 FF FF FF FF FF FF 00 06 AF EC 20 00 00 00 00 01 12 01 03 80 22 13 78 0A 57 55 9C 5A 54 9D 26 1A 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01 01 01 01 01 01 01 26 1B 56 47 50 00 26 30 30 20 34 00 58 C1 10 00 00 18 00 00 00 0F 00 00 00 00 00 00 00 00 00 00 00 00 00 20 00 00 00 FE 00 41 55 4F 0A 20 20 20 20 20 20 20 20 20 00 00 00 FE 00 42 31 35 36 58 57 30 32 20 56 30 20 0A 00 2E* Other names and brands are the property of their respective owners. *

[idata]

I installed a clean copy of Windows 7 on my laptop and Sony doesn't wanna support my laptop with Win7 , so drivers can only come from windows update or intel's web-site. (the drivers freeze my screen no matter where I get them from - winUpdate or Intel's), so I don't think it's a costumization issue.

Thanks.

[idata]

I don't think I'll be able to get you all that system information. I don't have any intel drivers to "roll back" to that actaully work (Hence, the need for me to buy a video card). Is there some kind tool/utility I can run that gives the same info without installing the drivers?

[idata]

So if it is Vendor customizations... why do drivers earlier than 2086 work just fine? The same "Vendor Customizations" exist there.. I really hope someone is willing to dig a little deeper into this issue. Intel was able to work around all these "Vendor custimizations" before driver 2086 just fine.

-Devoh

[idata]

I have the Advent Roma 2000.

Memory: 3GB

OS: Windows 7 (32bit)

I am currently on my PC but will run the diagnostic as soon as I can get on the laptop.

[idata]

* Accelerator Information *Accelerator in Use: Intel(R) Graphics Media Accelerator HDVideo BIOS: 1994.0Current Graphics Mode: 1366 by 768* Devices Connected to the Graphics Accelerator *Active Notebook Displays: 1 * Built-in Display *Monitor Name: Generic PnP MonitorDisplay Type: DigitalGamma Value: 2.2DDC2 Protocol: SupportedMaximum Image Size:Horizontal: 13.39 inchesVertical: 07.48 inchesMonitor Supported Modes:1366 by 768 (60 Hz)

Display Power Management Support:

Standby Mode: Not SupportedSuspend Mode: Not SupportedActive Off Mode: Not SupportedRaw EDID:00 FF FF FF FF FF FF 00 06 AF EC 20 00 00 00 00 01 12 01 03 80 22 13 78 0A 57 55 9C 5A 54 9D 26 1A 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01 01 01 01 01 01 01 26 1B 56 47 50 00 26 30 30 20 34 00 58 C1 10 00 00 18 00 00 00 0F 00 00 00 00 00 00 00 00 00 00 00 00 00 20 00 00 00 FE 00 41 55 4F 0A 20 20 20 20 20 20 20 20 20 00 00 00 FE 00 42 31 35 36 58 57 30 32 20 56 30 20 0A 00 2E* Other names and brands are the property of their respective owners. *

[idata]

Intel® Graphics Media Accelerator HD (Core i3)

Report Date: 4/20/2010Report Time[hr:mm:ss]: 17:51:30Driver Version: 8.15.10.2040Operating System: Windows 7 (6.1.7600)Default Language: English (United States)DirectX* Version: 10.0Physical Memory: 3764 MBMinimum Graphics Memory: 128 MBMaximum Graphics Memory: 1754 MBGraphics Memory in Use: 16 MBProcessor: Intel64 Family 6 Model 37 Stepping 2Processor Speed: 2127 MHzVendor ID: 8086Device ID: 0046Device Revision: 12* Accelerator Information *Accelerator in Use: Intel(R) Graphics Media Accelerator HDVideo BIOS: 1994.0Current Graphics Mode: 1366 by 768* Devices Connected to the Graphics Accelerator *Active Notebook Displays: 1 * Built-in Display *Monitor Name: Generic PnP MonitorDisplay Type: DigitalGamma Value: 2.2DDC2 Protocol: SupportedMaximum Image Size:Horizontal: 13.39 inchesVertical: 07.48 inchesMonitor Supported Modes:1366 by 768 (60 Hz)

Display Power Management Support:

Standby Mode: Not SupportedSuspend Mode: Not SupportedActive Off Mode: Not SupportedRaw EDID:00 FF FF FF FF FF FF 00 06 AF EC 20 00 00 00 00 01 12 01 03 80 22 13 78 0A 57 55 9C 5A 54 9D 26 1A 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01 01 01 01 01 01 01 26 1B 56 47 50 00 26 30 30 20 34 00 58 C1 10 00 00 18 00 00 00 0F 00 00 00 00 00 00 00 00 00 00 00 00 00 20 00 00 00 FE 00 41 55 4F 0A 20 20 20 20 20 20 20 20 20 00 00 00 FE 00 42 31 35 36 58 57 30 32 20 56 30 20 0A 00 2E* Other names and brands are the property of their respective owners. *

[idata]

System: Acer Aspire 5740-5780 Notebook

All drivers newer than 8.15.10.2021 result in blank screen during installation. Rebooting results in Windows logo remaining on the screen forever. The system is still "operational" ... I can hear the log-on sound, but nothing on screen except the logo. Acer only offers the original release driver (typical for them). Unfortunately, newest Intel drivers fix a lot of bugs, as well supporting Flash H264 acceleration. Not the mention, its being pushed by Windows Update.

Here is a system report: (I can provide even more detailed info if necessary)

Intel® Graphics Media Accelerator HD (Core i3)

Report Date: 4/20/2010Report Time[hr:mm:ss]: 23:1:23Driver Version: 8.15.10.2021Operating System: Windows 7 (6.1.7600)Default Language: English (United States)DirectX* Version: 10.0Physical Memory: 3764 MBMinimum Graphics Memory: 128 MBMaximum Graphics Memory: 1754 MBGraphics Memory in Use: 15 MBProcessor: Intel64 Family 6 Model 37 Stepping 2Processor Speed: 2127 MHzVendor ID: 8086Device ID: 0046Device Revision: 12* Accelerator Information *Accelerator in Use: Intel(R) Graphics Media Accelerator HDVideo BIOS: 1994.0Current Graphics Mode: 1366 by 768* Devices Connected to the Graphics Accelerator *Active Notebook Displays: 1 * Built-in Display *Monitor Name: Generic PnP MonitorDisplay Type: DigitalGamma Value: 2.2DDC2 Protocol: SupportedMaximum Image Size:Horizontal: 13.39 inchesVertical: 07.48 inchesMonitor Supported Modes:1366 by 768 (60 Hz)

Display Power Management Support:

Standby Mode: Not SupportedSuspend Mode: Not SupportedActive Off Mode: Not SupportedRaw EDID:00 FF FF FF FF FF FF 00 06 AF EC 20 00 00 00 00 01 12 01 03 80 22 13 78 0A 57 55 9C 5A 54 9D 26 1A 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01 01 01 01 01 01 01 26 1B 56 47 50 00 26 30 30 20 34 00 58 C1 10 00 00 18 00 00 00 0F 00 00 00 00 00 00 00 00 00 00 00 00 00 20 00 00 00 FE 00 41 55 4F 0A 20 20 20 20 20 20 20 20 20 00 00 00 FE 00 42 31 35 36 58 57 30 32 20 56 30 20 0A 00 2E* Other names and brands are the property of their respective owners. *

================================================================================================

System Info:

Computer:

Computer Type ACPI x64-based PC (Mobile) Operating System Microsoft Windows 7 Ultimate OS Service Pack - Internet Explorer 8.0.7600.16385

Motherboard:

CPU Type DualCore Intel Core i3 330M, 2133 MHz (16 x 133) Motherboard Name Acer Aspire 5740 Motherboard Chipset Intel Ibex Peak-M HM55, Intel Ironlake-M System Memory 3764 MB (DDR3-1066 DDR3 SDRAM) DIMM1: Elpida EBJ21UE8BDS0-AE-F 2 GB DDR3-1066 DDR3 SDRAM (7-7-7-20 @ 533 MHz) (6-6-6-18 @ 457 MHz) DIMM3: Elpida EBJ21UE8BDS0-AE-F 2 GB DDR3-1066 DDR3 SDRAM (7-7-7-20 @ 533 MHz) (6-6-6-18 @ 457 MHz) BIOS Type Phoenix (03/18/10)

Display:

Video Adapter Intel(R) Graphics Media Accelerator HD (1796354 KB) Video Adapter Intel(R) Graphics Media Accelerator HD (1796354 KB) 3D Accelerator Intel GMA HD Monitor AU Optronics B156XW02 V0 [15.6" LCD]

Multimedia:

Audio Adapter Intel HDMI @ Intel Ibex Peak PCH - High Definition Audio Controller [B-2] Audio Adapter Realtek ALC272 @ Intel Ibex Peak PCH - High Definition Audio Controller [B-2]

Storage:

IDE Controller Intel(R) 5 Series 4 Port SATA AHCI Controller

Input:

Keyboard Standard PS/2 Keyboard Mouse Synaptics PS/2 Port TouchPad

Network:

Primary IP Address [edited] Primary MAC Address [edited] Network Adapter Atheros AR5B93 Wireless Network Adapter

Network Adapter Broadcom NetLink (TM) Gigabit Ethernet

Modem Agere Systems HDA Modem

Peripherals:

Printer \\PRIMARY\Samsung ML-2510 Series Printer Fax Printer Microsoft XPS Document Writer USB2 Controller Intel Ibex Peak PCH - USB 2.0 EHCI Controller 1 [B-2] USB2 Controller Intel Ibex Peak PCH - USB 2.0 EHCI Controller 2 [B-2] USB Device Gener...

[idata]

ACER ASPIRE 5740-5255

Intel® Graphics Media Accelerator HD (Core i3)

Report Date: 4/21/2010

Report Time[hr:mm:ss]: 12:51:18

Driver Version: 8.15.10.1995

Operating System: Windows 7 (6.1.7600)

Default Language: English (United States)

DirectX* Version: 10.0

Physical Memory: 3764 MB

Minimum Graphics Memory: 128 MB

Maximum Graphics Memory: 1754 MB

Graphics Memory in Use: 15

MB Processor: Intel64 Family 6 Model 37 Stepping 2

Processor Speed: 2127 MHz

Vendor ID: 8086

Device ID: 0046

Device Revision: 12

* Accelerator Information *

Accelerator in Use: Intel(R) Graphics Media Accelerator HD

Video BIOS: 1994.0

Current Graphics Mode: 1366 by 768

* Devices Connected to the Graphics Accelerator *

Active Notebook Displays: 1

* Built-in Display *

Monitor Name: Generic PnP

Monitor Display Type: Digital

Gamma Value: 2.2

DDC2 Protocol: Supported

Maximum Image Size: Horizontal: 13.39 inches Vertical: 07.48 inches

Monitor Supported Modes: 1366 by 768 (60 Hz)

Display Power Management Support:

Standby Mode: Not Supported

Suspend Mode: Not Supported

Active Off Mode: Not Supported

Raw EDID:

0 ff ff ff ff ff ff 0 6 af ec 20 0 0 0 0 1 12 1 3 80 22 13 78 a 57 55 9c 5a 54 9d 26 1a 50 54 0 0 0 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 26 1b 56 47 50 0 26 30 30 20 34 0 58 c1 10 0 0 18 0 0 0 f 0 0 0 0 0 0 0 0 0 0 0 0 0 20 0 0 0 fe 0 41 55 4f a 20 20 20 20 20 20 20 20 20 0 0 0 fe 0 42 31 35 36 58 57 30 32 20 56 30 20 a 0 0

[idata]

Acer Aspire 5740

Intel® Graphics Media Accelerator HD (Core i3)

Report Date: 4/22/2010Report Time[hr:mm:ss]: 15:5:5Driver Version: 8.15.10.2021Operating System: Windows 7 (6.1.7600)Default Language: English (United States)DirectX* Version: 10.0Physical Memory: 3764 MBMinimum Graphics Memory: 128 MBMaximum Graphics Memory: 1754 MBGraphics Memory in Use: 20 MBProcessor: Intel64 Family 6 Model 37 Stepping 2Processor Speed: 2127 MHzVendor ID: 8086Device ID: 0046Device Revision: 12* Accelerator Information *Accelerator in Use: Intel(R) Graphics Media Accelerator HDVideo BIOS: 1994.0Current Graphics Mode: 1366 by 768* Devices Connected to the Graphics Accelerator *Active Notebook Displays: 1 * Built-in Display *Monitor Name: Generic PnP MonitorDisplay Type: DigitalGamma Value: 2.2DDC2 Protocol: SupportedMaximum Image Size:Horizontal: 13.39 inchesVertical: 07.48 inchesMonitor Supported Modes:1366 by 768 (60 Hz)

Display Power Management Support:

Standby Mode: Not SupportedSuspend Mode: Not SupportedActive Off Mode: Not Supported

[ROBERT_U_Intel]

Thanks everyone for the feedback and system information. We are continuing to investigate the issue and hopefull will have more information soon. Stay tuned.

[idata]

ello! I have the same problem. My notebook is a acer 5740-5255 with core i3 processor. I have a friend that have the same laptop but with core i5 processorm and he dont have this issue... He instal the last drivers and run fine... I think the problem is in driver with incompatibility in the i3 processors. This is very shamefull to intel... Please Intel fix this issue fastly...

[ROBERT_U_Intel]

It does not have anything to do with the Core i3 processors. The issue is also occurring on previous chipset that do not use the core i3 processors. Regardless,, the issue is being investigated.

[idata]

This is the system config BEFORE I updated the graphics driver. Notice the Driver Version: 8.15.10.1749.

Had to fall back on the system restore to remove the updated driver.

Will appreciate a quick fix!

------------------

System Information------------------Time of this report: 4/28/2010, 17:56:25 Machine name: VK-VAIO Operating System: Windows 7 Ultimate 32-bit (6.1, Build 7600) (7600.win7_gdr.100226-1909) Language: English (Regional Setting: English)System Manufacturer: Sony Corporation System Model: VGN-SR25L_B BIOS: BIOS Date: 06/04/08 14:30:19 Ver: 08.00.10 Processor: Intel(R) Core(TM)2 Duo CPU P8400 @ 2.26GHz (2 CPUs), ~2.3GHz Memory: 4096MB RAMAvailable OS Memory: 2910MB RAM Page File: 843MB used, 4976MB available Windows Dir: C:\Windows DirectX Version: DirectX 11DX Setup Parameters: Not found User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled DxDiag Version: 6.01.7600.16385 32bit Unicode

---------------

Display Devices--------------- Card name: Mobile Intel(R) 45 Express Chipset Family (Microsoft Corporation - WDDM 1.1) Manufacturer: Intel Corporation Chip type: Mobile Intel(R) 4 Series Express Chipset Family DAC type: Internal Device Key: Enum\PCI\VEN_8086&DEV_2A42&SUBSYS_9033104D&REV_07 Display Memory: 1327 MB Dedicated Memory: 128 MB Shared Memory: 1199 MB Current Mode: 1280 x 800 (32 bit) (59Hz) Monitor Name: ????????? Monitor Model: unknown Monitor Id: MS_0040 Native Mode: 1280 x 800(p) (59.947Hz) Output Type: Internal Driver Name: igdumd32.dll,igd10umd32.dllDriver File Version: 8.15.0010.1749 (English) Driver Version: 8.15.10.1749 DDI Version: 10 Driver Model: WDDM 1.1 Driver Attributes: Final Retail Driver Date/Size: 7/13/2009 21:15:31, 3805184 bytes WHQL Logo'd: Yes WHQL Date Stamp: Device Identifier: {D7B78E66-6902-11CF-2875-39B0A7C2C535} Vendor ID: 0x8086 Device ID: 0x2A42 SubSys ID: 0x9033104D Revision ID: 0x0007 Driver Strong Name: igdlh.inf:Intel.Mfg.NTx86...1:iCNT0:8.15.10.1749:pci\ven_8086&dev_2a42 Rank Of Driver: 00EC2001 Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C

[idata]

I am having the same issues with a brand new system. After initial setup I downloaded and installed all updates. All went well until

it came time to install the Graphics Media Accelerator HD driver update. Then the dreaded balck/blank scrren others have been reporting. I was able to finally roll back the driver and have a working system. The problem has been isolated to the Graphics Card update installation.

Acer Aspire 5740-6491

i5 Core 430M

Windows 7 x64 bit

4 gigs of ram

Driver Date 11/6/09

Driver Version 8.15.10.1995

Intel® Graphics Media Accelerator HD (Core i5)

Report Date: 5/1/2010Report Time[hr:mm:ss]: 13:16:30Driver Version: 8.15.10.1995Operating System: Windows 7 (6.1.7600)Default Language: English (United States)DirectX* Version: 10.0Physical Memory: 3764 MBMinimum Graphics Memory: 128 MBMaximum Graphics Memory: 1754 MBGraphics Memory in Use: 32 MBProcessor: Intel64 Family 6 Model 37 Stepping 2Processor Speed: 2260 MHzVendor ID: 8086Device ID: 0046Device Revision: 12* Accelerator Information *Accelerator in Use: Intel(R) Graphics Media Accelerator HDVideo BIOS: 1890.3Current Graphics Mode: 1366 by 768* Devices Connected to the Graphics Accelerator *Active Notebook Displays: 1 * Built-in Display *Monitor Name: Generic PnP MonitorDisplay Type: DigitalGamma Value: 2.2DDC2 Protocol: SupportedMaximum Image Size:Horizontal: 13.39 inchesVertical: 07.48 inchesMonitor Supported Modes:1366 by 768 (60 Hz)

Display Power Management Support:

Standby Mode: Not SupportedSuspend Mode: Not SupportedActive Off Mode: Not SupportedRaw EDID:0 ff ff ff ff ff ff 0 6 af ec 20 0 0 0 0 1 12 1 3 80 22 13 78 a 57 55 9c 5a 54 9d 26 1a 50 54 0 0 0 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 26 1b 56 47 50 0 26 30 30 20 34 0 58 c1 10 0 0 18 0 0 0 f 0 0 0 0 0 0 0 0 0 0 0 0 0 20 0 0 0 fe 0 41 55 4f a 20 20 20 20 20 20 20 20 20 0 0 0 fe 0 42 31 35 36 58 57 30 32 20 56 30 20 a 0 0

[idata]

I can not install driver 15.17.3.2104 (BSOD after installing), so there is no "Intel Graphics and Media Control Panel", but I can describe it manually:

Laptop: Acer Aspire 3810TG

OS: Windows 7 Home Premium x86

Attempt to install the driver version: 8.15.10.2104

Actually installed version (using OS default): 8.15.10.1749

Phisical Memory: 4 Gb

Processor: Intel Core 2 Solo U3500 1.4GHz

What else is needed?

[idata]

Ok, it's been almost two months now Anyone at Intel is working on this? I had a lot of people calling me asking to "fix" their videos...