Black screen after installing 8.15.10.2086

[idata]

Add me to the list of people who get a black screen....

HP G60t-200CTO

Windows 7 64 bit.

I uninstalled the previous intel driver (8.15.10.1986) and installed 8.15.10.2086.. and got a black screan... grrr... Other older intel drivers have worked just fine so I don't agree that it's a special vendor bios issue.

-Devoh

[idata]

robert,

i just installed a new windows vista ultimate 32 but on my laptop to chech ur solution on this operating system aswell..

im logged in now..not in safe mode..i am logged properly bt with standard vga graphics adapter.

im trying to install the driver for windows vista 32 bit that you told me and it says the following:

THIS COMPUTER DOES NOT MEET THE MINIMUM REQUIREMENTS FOR INSTALLING THE SOFTWARE.

P.S**

as soon as i finish my try on vista i will install 7 again and try with the method you mentioned and let you know..

and yes i do have the latest BIOS. i downloaded it from the same link you provided me..

best regards.

[ROBERT_U_Intel]

What is the link to the driver that gives you that error?

[idata]

Robert_U

163 posts since  

26-Mar-2009

Currently Being Moderated

192. 31-Jan-2011 11:13 /message/114757# 114757 in response to: /message/114757# 114757 bosscyp

/message/114759# 114759 Re: Black screen after installing 8.15.10.2086

Try this link http://www.intel.com/support/graphics/sb/CS-030332.htm http://www.intel.com/support/graphics/sb/CS-030332.htm and select to correct Operating System.

.IM TALKING ABOUT THIS ONE..

[idata]

but keep in mind that now im talking about windows vista ultimate 32 bit..

the error is on this operating system

[ROBERT_U_Intel]

Ok,, for 32 bit Vista you should be using this driver:

http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=18400 http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=18400

[idata]

ok i will try it now..

shall i install a chipset inf first like windows 7?

[ROBERT_U_Intel]

Yes, install inf first.

[idata]

robert,

can you provide me the link for downloading the chipset inf?for windows vista

[ROBERT_U_Intel]

Here is the Inf link.

http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=816&DwnldID=19596&ProductFamily=Chipsets&ProductLine=Chipset+Software&ProductProduct=Intel%c2%ae+Chipset+Software+Installation+Utility&lang=eng http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=816&DwnldID=19596&ProductFamily=Chipsets&ProductLine=Chipset+Software&ProductProduct=Intel%c2%ae+Chipset+Software+Installation+Utility&lang=eng

[idata]

same problem in windows vista..

BLACK SCREEN..

tried everything you said..

installed inf..restarted

and then installed graphics and restarted again..

[idata]

dear robert,

thx for ur support..i really appreciate it.

anw i will format my hd drive again and install windows 7 like before because i prefer this system instead of vista..

so we will stay in 7..forget vista..

give me 30 mns and i will let you know if its working

[idata]

robert,

i still have the same problem in windows 7 aswell.

i can see BIOS screen,loading bar,i can see even desktop bt its freezed and displaying the error i told you before..

done everything you said bt nothing fixed..

pls find a solution..

ask whatever you want from me

[idata]

oohh and btw the displaying error has changed..

DISPLAY DRIVER STOPPED RESPONDING AND HAS RECOVERED

DISPLAY DRIVER INTEL GRAPHICS ACCELERATOR DRIVERS FOR WINDOWS XP(R) STOPPED RESPONDING AND HAS SUCCESFULLY RECOVERED..

before it was saying FOR WINDOWS VISTA..

now it says for xp.

[idata]

robert,

i really need to repair this asap..

[ROBERT_U_Intel]

Do you get the same error when installing the graphics driver from the ACER support site at:

http://global-download.acer.com/GDFiles/Driver/VGA/VGA_Intel_8.15.10.1855_W7x86_A.zip?acerid=633917285528625041&Step1=NOTEBOOK&Step2=EXTENSA&Step3=EXTENSA 5235&OS=ALL&LC=en&BC=ACER&SC=PA_7 http://global-download.acer.com/GDFiles/Driver/VGA/VGA_Intel_8.15.10.1855_W7x86_A.zip?acerid=633917285528625041&Step1=NOTEBOOK&Step2=EXTENSA&Step3=EXTENSA 5235&OS=ALL&LC=en&BC=ACER&SC=PA_7

.

[idata]

dont know yet bt let me try..

what shall i do now??

just uninstall the driver you told me before and install this one??

[ROBERT_U_Intel]

Yes,, uninstall the lastest driver from Intel Download Center and install the driver from ACER.

[idata]

same problem robert,

the only difference is the displaying error:

''DISPLAY DRIVER STOPPED RESPONDING AND HAS RECOVERED

DISPLAY DRIVER INTEL GRAPHICS ACCELERATOR DRIVERS FOR WINDOWS XP(R) STOPPED RESPONDING AND HAS SUCCESFULLY RECOVERED''

now instead of XP it says 7..

[ROBERT_U_Intel]

There is definitely an issue with your system that cannot be debugged in this forum. Have you contacted ACER? Do you have ACER recovery disks? If you do and they do not resolve the issue then there is a possibility you have a hardware issue. I would suggest trying the ACER recovery process and if that does not work the I would suggest contacting ACER Support.

[idata]

i havent contacted them and i do not have recovery disks of the laptop..

i bought it from somewhere bt only the laptop..do you a now a good forum like this?

that they will be able to help me

[ROBERT_U_Intel]

I do not know of a forum for ACER Extensa. I would suggest a Google search for ACER Extensa Support Forum.