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Bloodstained Ritual of the Night, PC gamepass version overlay issue, game can't be played on A770.

laxesta
New Contributor II
115 Views

This is an issue raised from another thread from which a moderator suggested to create another thread. This is the original thread where the issue was raised.

 

Martha Is Dead DX12 RT and XeSS worked initially, but now it doesn't, crashes -message inside-. - Pa...

 

When launching Bloodstained Ritual of the Night, a typical pop up screen from PC Gamepass showing your nickname and a button saying Let's Go appears and you can see the game on the background, everything fine and dandy, but once you click on "Let's Go", the game's screen goes totally black and while the music is sounding and the game is running without other apparent issues, the monitor's display tells me that it doesn't find any signal coming from the Displayport port.

 

Alt + Tab to return to Windows works. When you return to the game via taskbar, same problem, black screen.

 

Ctrl + Alt + Delete also works very well (I have this set to "Always on Top"). It appears on top of the game and yes, you can see the game's picture running in the background as you should see if you could run the game as the active window.

 

Once you switch from the Task Manager to the game, bam, the screen goes black once again, you can't play the game even if it is just running perfectly fine save for this issue.

 

I am pretty sure that gamepass window is the culprit, pressing on Let's go doesn't do much and there are times where it re-appears a second time.

 

If you use DXVK 2.0 this issue gets fixed, but that's besides the point.

 

laxesta_0-1674445490452.jpeg

 

laxesta_1-1674445524679.jpeg

 

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Update from the most recent version of drivers.

 

The issue persists, with a little change. With previous drivers, when the PC Gamepass pop up window appeared, you could see the content of the window when the game was running. As of currently, you can't.

That transparent thing is now the gamepass pop up window which welcomes you and asks you to click on the Let's Go button. As you can see, you can't discern where the Let's Go button is.

 

laxesta_2-1674445838869.jpeg

 

Even if you click all over the place in the pop up window to see if, by chance, you can click on the Let's go button to run the game, the popup window is just totally unresponsive, the only thing that works is the x to close the window, but if you do so, you can't advance to the main menu of the game.

The only fix I found for the pop up window to display as it did previously was to click on the game icon in the taskbar to go to the game and press Alt + F4 to close it. Once you close the game, then the gamepass pop up window appears correctly. Weird. And yes, the game is closed, which defeats the purpose.

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6 Replies
LuisGustav_A_Intel
84 Views

Hello laxesta,  

 

Thank you for contacting Intel Technical Support for graphics.  

 

We are sorry to hear you experience problems with game Bloodstained Ritual of the Night

when the gamepass pop screen shows. We are glad to assist.  

   

Check any game/program updates. 

What is the game/program Quality (Low, Medium, High, Ultra), resolution, Vsync (on/off), Display (Fullscreen/

Windowed / Borderless Windowed)? 

What is the game Distribution Service the game ( Blizzard, Epic, Origin, Steam, Xbox, Ubisoft connect)? 

If the system includes onboard graphics, try it with integrated graphics lowest

configuration for testing/reproduction of the problem, does it happen? 

If you have an available 3rd party dedicated graphics card AMD/NVIDIA, does the problem happen as well? 

What is the step-by-step for reproduction purposes? 

In case you upgraded from different graphics card, follow the website steps to remove any former unnecessary/conflicting driver files  How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver 

https://www.intel.com/content/www/us/en/support/articles/000091878/graphics.html  

 

Please download, run and reply back attaching the .txt file of the tool Intel® System

Support and a graphics report (For download go the link https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-window... ).  

  

Thank you for choosing Intel. 


Best regards, 


Luis A. 

Intel Customer Support Technician.  


laxesta
New Contributor II
76 Views

Hi @LuisGustav_A_Intel .

 

I am going to reply your questions 1 by 1.

--------------------

 

  • Check any game/program updates. 

The game is up to date, purchased like 2 years ago on PC Gamepass.

  • 2. What is the game/program Quality (Low, Medium, High, Ultra), resolution, Vsync (on/off), Display (Fullscreen/Windowed / Borderless Windowed)?

The most advanced settings, 1440p, Vsync off, Borderless.

  • What is the game Distribution Service the game ( Blizzard, Epic, Origin, Steam, Xbox, Ubisoft connect)? 

PC Gamepass.

  • If the system includes onboard graphics, try it with integrated graphics lowestconfiguration for testing/reproduction of the problem, does it happen? 

No integrated graphics.

  • If you have an available 3rd party dedicated graphics card AMD/NVIDIA, does the problem happen as well? 

I had a GTX 1060 3GB and a GTX 1080 when I purchased the game 2 years ago and never ever experienced that issue. The Let's Go button worked and got you back into the game, the game's screen and/or the displayport signal were never lost.

  • What is the step-by-step for reproduction purposes? 

Launching the game and waiting for the PC gamepass pop up window to appear once you are about to get to the game's main screen -the game displays totally fine up until that point, then when the PC gamepass pop up window is shown, it fails.

 

LuisGustav_A_Intel
68 Views

Hello laxesta, 

 

Thank you for the updated information.

 

Please clarify about the reproduction step by steps,

Does the PC gamepass pop up window shows twice? Does the problem fails when initiates into gameplay?

 

In order to investigate further , may we get the system reports.

 

Please download, run and reply back attaching the .txt file of the tool Intel® System Support and a graphics report (For download go the links 

·       https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-window... ).  

·       https://www.intel.com/content/www/us/en/support/articles/000005848/graphics.html 

 

Best regards, 

 

Luis A. 

Intel Customer Support Technician.  


LuisGustav_A_Intel
50 Views

Hello laxesta,

 

Greetings,

 

To continue helping you, please provide the information solicited before.  

 

Have a pleasant day!  

 

Best regards, 

 

Luis A. 

Intel Customer Support Technician


laxesta
New Contributor II
39 Views

hello @LuisGustav_A_Intel .

 

For whatever reason I missed the previous message. 

 

I launched the game, which is the next game I want to complete (completed it already time ago but just got the "bad ending"), using the new update and it works like a charm. Thanks for fixing that!

LuisGustav_A_Intel
23 Views

Hello laxesta,

 

I am glad to hear that as good news, excellent!

 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

 

It was a pleasure to assist.

 

Best regards, 

 

Luis A. 

Intel Customer Support Technician


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