Re: Can't find the name of the Intel ICD OpenGL driver - Page 4

BDimm1 · ‎02-04-2017

I have an HP Envy 750-424 desktop with an Intel HD 530 graphics driver. This morning Windows automatically updated the graphics driver, and Chrome stopped working with an OpenGL ES Error dialog box stating "Can't find the name of the Intel ICD OpenGL driver." I rolled back the driver from 21.20.16.4574 to 20.19.15.4454 and it fixed the issue. However, I suspect Windows will keep automatically updating the driver and causing this issue (it happened once before, with a different version number, and I was able to fix it with System Restore, so it seems to be a recurring problem). I have seen in other discussions that some drivers are provided by Intel and some are customized by manufacturers--is 21.20.16.4574 provided by Intel or by HP? Is this a bug that will be addressed ina future driver version?

Thanks,

sCrof · ‎06-12-2017

You do need Ultima Online installed. UOsteam is a launcher for that program and adds extra features. After launching UOsteam and selecting the Client Options and Ultima Online folders you click Start and the error occurs.

As a side note, Ultima Online will run just fine without using UOSteam. No errors occur with UO directly.

RonaldM_Intel · ‎06-13-2017

Hi everyone,

Got another update... I tried with UOsteam and Ultima Online properly installed, and I was able to reproduce the issue.

The good news is that with our latest internal driver (not released yet) the issue goes away, so it is just a matter of waiting for this new driver to come out. I'll keep testing this one internally just to make sure nothing breaks from now until this driver is publicly available.

I'll keep you posted.

Kindest Regards,

Ronald M.

sCrof · ‎07-05-2017

Any updates on the new driver's release date?

RonaldM_Intel · ‎07-05-2017

Hello all,

I think we are targeting end of July. However, this might change at any time depending on internal test results.

As usual, I'll keep you posted.

Regards,

Ronald M.

MGeld1 · ‎07-08-2017

Hi, just seen the same error using Net Vu Observer v1.20.30 from Dedicated Micros. Appears as program starts to load.

http://www.dedicatedmicros-support.com/software_release/download.php?file=5357 http://www.dedicatedmicros-support.com/software_release/download.php?file=5357

Using a Dell Optiplex 3050, BIOS 1.4.4

Windows 10 x64 Pro build 15063

Intel HD 630 driver 21.20.16.4627

no additional graphics card

HTH, Mike.

NAnda · ‎07-13-2017

I am having the exact same issue with Netvu not working on a Dell Optiplex 7050!

Windows 10 x64

Intel HD 630 driver 21.20.16.4627

MGeld1 · ‎07-13-2017

I dropped back to an older Net Vu (v1.16) that I had lying around. Works with that. Looks like OpenGL support arrived with v1.20

HTH, Mike

AM23 · ‎07-14-2017

Hello Intel

I am having this problem in one of my games, so I thought I should contribute as well.

It's with Wakfu, the version distributed through Steam. I get it (twice) when I try to launch the game client from the launcher.

The game works just fine with my previous laptop, so I think it's a driver issue somewhere, and not (just?) a game bug....

It's worth noting that the game client is on 32-bit Java, which is bundled with the game, and this laptop is in Windows 10, while my previous laptop in which it works is only in Windows 8.1, with Intel Graphics 5300 whose driver might not even be up to date.

DxDiag.txt (I'd attach, but I can't find the button.)

https://drive.google.com/open?id=0B9x-35vMAuc4b2dVeTIxYU83Ym8 https://drive.google.com/open?id=0B9x-35vMAuc4b2dVeTIxYU83Ym8

Thanks.

MM24 · ‎07-17-2017

Hi Intel,

I am having the exact same issue with in house developed Java application. Error message appears when World Wind Map (OpenGL) component starts.

Category

Questions

Answers (N/A if not applicable)

Description

Provide a detailed description of the issue

Error when lunching World Wind Map window in JAVA application. Error message appears: Can't find the name of the Intel ICD OpenGL driver

Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")<p>

Always (100%): X

Often (51-99%):

Sporadic (20-50%):

Very Sporadic (<20%):</span>

Hardware (HW)

Brand and Model of the system.

HP EliteDesk 800 G2 SFF Intel(R) Core(TM) i5-6500 CPU @ 3.20GHz, 3192 MHz

Hybrid or switchable graphics system?

ie Does it have AMD or NV graphics too?

Intel HD Graphics 530

Make and model of any Displays that are used to see the issue (see note2 below).

LFP = Local Flat Panel (Laptop panel)

EFP = External Flat Panel (Monitor you plug in)

EFP: HP Compaq LA2405wg (Display Port)

How much memory [RAM] in the system (see note2 below).

<p style="marg...

RonaldM_Intel · ‎07-17-2017

Hello everyone,

Thank you for your patience. As promised, today we released our brand new driver baseline [15.46]. This driver was the one I used internally to re-test this bug, and with this one the OpenGL error is no longer showing up.

Please download, install it and let us know your feedback.

https://downloadcenter.intel.com/download/26941 Download Intel® Graphics Driver for Windows* [15.46]

Edit 10/20/2017: I am locking this thread since we have received multiple confirmations that this issue is fixed with the aforementioned driver update.

If you experience this issue, please create a new thread using /thread/77761 this format.

Kindest Regards,

Ronald M.

MM24 · ‎07-18-2017

Hi,

solved by updating to build 15.46

Best regards

Michal M

idata · ‎07-18-2017

Hello Michal_M,

Great information, thank you for sharing this information.

Please keep testing driver version 15.46 and provide your feedback if necessary.

Thank you for your time.

Allan J.

DBurk2 · ‎07-19-2017

Just saw this when searching and have the exact same error on my Surface Pro 4 ever since the latest updates come in (driver 21.20.16.4627).

However I want to add I only get this error when I try to launch a game I am developing form Visual Studio.. I can run the executable in Explorer fine so I guess it is some sort of a configuration issue or the order of loading DLL's or something.

This is a program using the Angle project (OpenGL ES on Direct X, Microsoft branch), which is what Google Chrome uses.

idata · ‎07-20-2017

Hi DanielBurke,

Thank you for your feedback, let me help you on this matter. I am currently running same computer model with the latest graphics drivers version 4729, since this driver release, I have not noticed this error message.

Please confirm your current graphics drivers version.

https://downloadcenter.intel.com/download/26941 https://downloadcenter.intel.com/download/26941

Please confirm your current graphics drivers version.

Allan J.

idata · ‎07-26-2017

Hi DanielBurke,

I was wondering if you were able to get the information of the graphics driver version

https://www.intel.com/content/www/us/en/support/graphics-drivers/000005589.html https://www.intel.com/content/www/us/en/support/graphics-drivers/000005589.html

Allan J.

SHamm2 · ‎08-11-2017

Hi,

I've been following this forum post for awhile. The issue started for me on March 26. I also play using UO Steam like a few others on this forum. I spent countless hours trying to fix this. When I had finally reverted the driver back, I found my fix. Since March, I have been on this driver - 20.19.15.4531, A06. I've had to continuously manually install it over and over again because Microsoft (usually) doesn't allow you turn off updating. Until I had called and asked for them to show me a way. To this day, I'm still receiving this message. The graphics driver update does not apply to my type of computer. It tells me it is not for my laptop therefor, not compatible for download. I'm at a complete loss and extremely frustrated and tired of dealing with this issue that is out of my hands. I have a Dell Inspiron 15, 5000 series with an i7-6500 CPU @ 2.50 GHz 2.60 GHz

SRiva1 · ‎08-14-2017

Hi Ronald,

you all at Intel did a great job with this fix - GeoGebra Classic worked fine with it.

Why am I using the past tense?

Because unfortunately Win 10 Creators Update keeps reverting the Intel Drivers automatically to "its" version. Or is it Acer, the producer of my laptop?

I don't know, but after a minute or so, while testing GeoGebra, my laptop was reverted back to the 21.20.16.4534 version!

And no one asked me for permission

I've done a manual install of the drivers in Airplane Mode environment.

Now I'm first of all trying to understand if the reverting procedure is related to Acer or Windows. Then I'll try to find a solution.

If you have suggestions, there are extremely welcome!

Thanks again,

S.

SRiva1 · ‎08-14-2017

Hi saruuhx,

have you checked this thread?

Maybe it helps.

idata · ‎08-14-2017

Hi Simona,

Windows® 10 driver updates install on your computer automatically because that is how Microsoft* designed the operating system.

I hope the link below help on this matter, it will show how to disable automatic updates:

https://www.windowscentral.com/how-stop-updates-installing-automatically-windows-10 https://www.windowscentral.com/how-stop-updates-installing-automatically-windows-10

NOTE: This link is being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.

Hope it helps.

Allan J.

HZuñi · ‎10-04-2017

I have the same problem, but I have a desktop computer with a processor i3 7100 and a gtx 1060, when I try to open a game called Tibia I get that message

idata · ‎10-05-2017

Hi hernanxr,

Thank you for the information. Let me help you on this matter.

Usually when you install a video card, the onboard graphics solution is electronically disabled. This means that only the graphics card will work on your computer. There are some boards that allows the computer to work with onboard graphics and video card. Please try the following to isolate this issue:

1. Make sure you are connecting the monitor directly to the video port of the external video card.

2. Check if the onboard graphics is disabled in Device Manager.

See this external link for instructions: http://smallbusiness.chron.com/disable-onboard-video-install-video-card-69176.html Disable Onboard Graphics

NOTE: This link is being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.

If you know if the computer is running with external video card and you are still getting this error message, please try updating to the latest graphics drivers for your https://www.geforce.com/drivers video card or contact the https://www.nvidia.com/en-us/geforce/products/10series/community/ video card manufacturer for more assistance.

Hope it helps,

Allan J