DX12 Grass Bug in Anno 1800

[ArcGamer]

Hello,

I have the exact same bug as https://community.intel.com/t5/Graphics/Anno-1800-DX12-Foliage-Grass-LOD-Bug/td-p/1469855
In DX11 grass looks normal but in DX12 its kind of odd, it looks to bright. I dindnt upload new pics because its exactly as in the thread above.
I followed the suggestion: uninstalled graphics drivers with DDU and installed the latest arc driver, not the beta driver.

My videocard is a Acer Predator Bifrost - Intel Arc A770 16 GB.

Any help would be appreciated, because the game is good and runs well in DX12, in DX11 the performance is worse.

ArcGamer

[Jose_Intel]

Hello @ArcGamer

Thank you for posting on the Intel️® communities.   

I am sorry to hear that you have problems with Intel® Arc™ A770 Graphics, and I’ll be more than happy to help you.

Please answer the following:

·       What is the game distribution service?

·       Was the game working before?

In order to have more information about your system, please download, install and run Intel® System Support Utility for Windows. Make sure you check “Everything” before you scan, then save the report and attach it to your response.

Also, please attach the report from the Intel® Graphics Command Center.

Best regards,

Jose B.

Intel Customer Support Technician

[ArcGamer]

Hello Jose,

Anno 1800 is in my Steam library and of course there is the Ubisoft Laucher Starting with the game.

The system is a fresh Windows 11 installation, so the game never looked different and as previously mentioned the only problem i see is this strange output of the grass textures, also the performance in DX12 is good.

I attached the reports.

Thanks in advance

ArcGamer

[Jose_Intel]

Hello @ArcGamer

Thank you for that information.

We are going to check it internally, as soon as we have an update we will let you know by posting here.

Best regards,

Jose B.

Intel Customer Support Technician

[Jose_Intel]

Hello @ArcGamer

Thank you for your patience

Please answer the following:

·      Game resolution.

·      Game settings (low, medium, high or ultrahigh).

·      Screenshots or video recordings.

·      Steps to reproduce the issue (if there is a special scenario)

I will be waiting for your response.

Best regards,

Jose B.

Intel Customer Support Technician

[ArcGamer]

Hello Jose,

so your questions:

The game resolution is 1440p.

Game settings are mostly ultra, i reduced shadow quality, drawing distance and the people density to very high.

Its easy to reproduce the issue, just go with DX12 in the graphics settings.

I attached 4 screenshots - which compare the same scene in DX11 with DX12. You can see that some foliage seems buggy in DX12. In my Pictures you can see it is grass in the old world and sugar cane in the new world - maybe more but i havent seen all of the game yet.

Best Regards

ArcGamer

[Jose_Intel]

Hello ArcGamer

Thank you for the information.

We are going to check that internally, as soon as we have an update we will let you know by posting here.

Best regards,

Jose B.

Intel Customer Support Technician

[Hugo_Intel]

Hello ArcGamer

We wanted to give an update on this issue and thank you as well for taking the time to report this problem. Our priority is to target the most popular games and apps to focus our efforts on providing a high-quality, stable experience for the broadest set of users. We will continue to improve our software performance and compatibility throughout 2023 and beyond. While we can’t accommodate your request at this time, please watch this article on our website for any possible changes to this situation.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello ArcGamer

Once again we want to thank you for taking the time to report this issue to us. we will be closing this thread now since there are no more questions related to Anno 1800. In case you need further support with any other issue feel free to open a new topic.

Best Regards,

Hugo O.

Intel Customer Support Technician.