Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
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Display Driver has stopped responding and has recovered

idata
Employee
133,859 Views

Hi. I know this question has been asked many times, but many are unanswered. I have a Dell Inspiron 1545, Window 7 64 bit. Just yesterday, my laptop kept blacking out, freezes and then unfreeze and this message would pop up saying, "Display driver stopped responding and has recovered. Display driver Intel Graphics Accelerator Drivers for Windows XP(R) stopped responding and has successfully recovered." It keeps happening around every 15-30 minutes. Sometimes, it totally blacks out. Other times, it unfreeze but the windows are blank. Someone please help me. The display adapter I have is Mobile Intel (R) 4 Series Express Chipset Family." Some people said online to update it and that might fix the problem. I went to the Intel website and updated the lastest one given, but the problem is still here. I've restored my laptop to a certain restore point, but still did not solve the problem. Suggestions and ideas? Thank you a head of time.

451 Replies
idata
Employee
4,047 Views

Hey nic,

here's the minidump file analyzed with WinDbg, not sure this is all I can get from it, hope this helps.

Thank you!!!!!!

Loading Dump File [C:\Windows\Minidump\031813-42089-01.dmp]

Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: srv*

Executable search path is: srv*

Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64

Product: WinNt, suite: TerminalServer SingleUserTS

Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431

Machine Name:

Kernel base = 0xfffff800`02e5a000 PsLoadedModuleList = 0xfffff800`0309e670

Debug session time: Mon Mar 18 14:43:45.914 2013 (UTC + 0:00)

System Uptime: 0 days 20:55:51.976

Loading Kernel Symbols

...............................................................

................................................................

.......................................

Loading User Symbols

Loading unloaded module list

.................

*******************************************************************************

* *

* Bugcheck Analysis *

* *

*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8006cbe010, fffff88006663370, 0, d}

Unable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2

*** WARNING: Unable to verify timestamp for igdkmd64.sys

*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys

Probably caused by : igdkmd64.sys ( igdkmd64+29370 )

Followup: MachineOwner

---------

3: kd> !analyze -v

*******************************************************************************

* *

* Bugcheck Analysis *

* *

*******************************************************************************

VIDEO_TDR_FAILURE (116)

Attempt to reset the display driver and recover from timeout failed.

Arguments:

Arg1: fffffa8006cbe010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).

Arg2: fffff88006663370, The pointer into responsible device driver module (e.g. owner tag).

Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.

Arg4: 000000000000000d, Optional internal context dependent data.

Debugging Details:

------------------

FAULTING_IP:

igdkmd64+29370

fffff880`06663370 4053 push rbx

DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT: 1

BUGCHECK_STR: 0x116

PROCESS_NAME: System

CURRENT_IRQL: 0

STACK_TEXT:

fffff880`061a8a58 fffff880`02f40000 : 00000000`00000116 fffffa80`06cbe010 fffff880`06663370 00000000`00000000 : nt!KeBugCheckEx

fffff880`061a8a60 fffff880`02f3fd87 : fffff880`06663370 fffffa80`06cbe010 fffffa80`045e84c0 fffffa80`082f9410 : dxgkrnl!TdrBugcheckOnTimeout+0xec

fffff880`061a8aa0 fffff880`02e0ff07 : fffffa80`06cbe010 00000000`00000000 fffffa80`045e84c0 fffffa80`082f9410 : dxgkrnl!TdrIsRecoveryRequired+0x21f

fffff880`061a8ad0 fffff880`02e3dd5a : fffffa80`ffffffff 00000000`0049b36e fffff880`061a8c30 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b

fffff880`061a8bb0 fffff880`02e0b29e : fffffa80`082f9410 ffffffff`feced300 fffffa80`045e84c0 00000000`00000000 : dxgmms1!VidSchWaitForCompletionEvent+0x196

fffff880`061a8bf0 fffff880`02e37e7a : 00000000`00000000 fffffa80`045e84c0 00000000`00000080 fffffa80`082f9410 : dxgmms1!VidSchiScheduleCommandToRun+0x1b2

fffff880`061a8d00 fffff800`0317034a : 00000000`fffffc32 fffffa80`081b1b50 fffffa80`03dec990 fffffa80`081b1b50 : dxgmms1!VidSchiWorkerThread+0xba

fffff880`061a8d40 fffff800`02ec0946 : fffff880`031d5180 fffffa80`081b1b50 fffff880`031dffc0 00000043`74028000 : nt!PspSystemThreadStartup+0x5a

<str...

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NICHOLAS_F_Intel
Employee
4,047 Views

Thanks for the info Donatas!

It appears there is either an issue with your system and the driver, or the specific installation of the driver. I would recommend doing the following:

1. Uninstall the display driver (delete all associated files if/when prompted)

2. Restart computer

3. Re-install the latest Asus* driver (you can try doing this with our driver as well)

Something might have gone wrong during driver installation, or perhaps some existing files and/or older drivers caused a conflict with the installation. Let me know how it goes!

-Nic

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NICHOLAS_F_Intel
Employee
4,047 Views

Carl - can you check your C:\Windows\Minidump or C:\Windows\Memory for any minidump files (.dmp) to see if your system is generating them when the driver crashes? I'm currently unsure if the system creates them for our driver, so let me know if you can find some or not.

Thanks,

-Nic

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idata
Employee
4,047 Views

Nic,

I checked my Minidump folder, and it is empty

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idata
Employee
4,047 Views

Hi nic, i have install the driver you recommended but it's still have the same problem

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NICHOLAS_F_Intel
Employee
4,047 Views

@kurnia: The driver your OEM has for you (.2117) is the same as our latest for your hardware (also .2117). In the original DxDiag you provided, you had this driver installed - do you know if it was the one from your OEM, us, or just one that came default on the system? Additionally, if you go into the Power settings of the Intel® Graphics Control Panel (Ctrl + Alt + F12), what setting is it currently on? If not already on it, can you set it to "Maximum Performance" and tell me if the issue still occurs?

@Carl: Can you go into the Power settings of the Intel® Graphics Control Panel (Ctrl + Alt + F12), what setting is it currently on? If not already on it, can you set it to "Maximum Performance" and tell me if the issue still occurs?

Thanks,

-Nic

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idata
Employee
4,047 Views

Nic,

If I open that control panel, the driver still crashes.

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idata
Employee
4,047 Views

Nic,

I open it again, and both the driver, and that GfxUI crash at the same time.

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NICHOLAS_F_Intel
Employee
4,047 Views

Let me know if I've already suggested this to you;

1. Completely uninstall the driver via Device Manager (delete all associated files)

2. Restart the system

3. Re-install the driver (.zip version) using the have-disk method

Link to .zip driver: http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22376&lang=eng Download Center

Link to have-disk instructions: http://www.intel.com/support/graphics/sb/CS-033915.htm How to update graphics driver for Microsoft Windows 7*

Let me know if you need help with any of these steps, and let me know how it goes.

Thanks,

-Nic

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idata
Employee
4,047 Views

Nic,

I did what you said. It still crashes.

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idata
Employee
4,047 Views

Hi Nic,

thanks for the help, almost my game can play now.. but there is only 1 game that cannot played because the same problem, what i must do now?

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NICHOLAS_F_Intel
Employee
4,047 Views

@kurnia: There is another 3150 driver you can try, here; http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=19494&lang=eng Download Center

let me know if this fixes the problem.

@Carl: You can also change the power settings of your system in the Windows* control panel under Power Settings. Can you change that to max performance, and then see if you are still crashing?

Thanks,

-Nic

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idata
Employee
4,047 Views
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idata
Employee
4,047 Views

Nic

the problem is still not fixed with the game...

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idata
Employee
4,047 Views

Hi, I'm having the same problem.

Thanks

------------------

 

System Information

 

------------------

 

Time of this report: 3/22/2013, 16:22:27

 

Machine name: DEJI-PC

 

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130104-1431)

 

Language: English (Regional Setting: English)

 

System Manufacturer: Acer

 

System Model: Aspire 5738

 

BIOS: Ver 1.00PARTTBL

 

Processor: Pentium(R) Dual-Core CPU T4300 @ 2.10GHz (2 CPUs), ~2.1GHz

 

Memory: 3072MB RAM

 

Available OS Memory: 3000MB RAM

 

Page File: 1958MB used, 4041MB available

 

Windows Dir: C:\Windows

 

DirectX Version: DirectX 11

 

DX Setup Parameters: Not found

 

User DPI Setting: Using System DPI

 

System DPI Setting: 96 DPI (100 percent)

 

DWM DPI Scaling: Disabled

 

DxDiag Version: 6.01.7601.17514 64bit Unicode

------------

 

DxDiag Notes

 

------------

 

Display Tab 1: No problems found.

 

Sound Tab 1: No problems found.

 

Sound Tab 2: No problems found.

 

Input Tab: No problems found.

--------------------

 

DirectX Debug Levels

 

--------------------

 

Direct3D: 0/4 (retail)

 

DirectDraw: 0/4 (retail)

 

DirectInput: 0/5 (retail)

 

DirectMusic: 0/5 (retail)

 

DirectPlay: 0/9 (retail)

 

DirectSound: 0/5 (retail)

 

DirectShow: 0/6 (retail)

---------------

 

Display Devices

 

---------------

 

Card name: Mobile Intel(R) 4 Series Express Chipset Family

 

Manufacturer: Intel Corporation

 

Chip type: Mobile Intel(R) 4 Series Express Chipset Family

 

DAC type: Internal

 

Device Key: Enum\PCI\VEN_8086&DEV_2A42&SUBSYS_02051025&REV_09

 

Display Memory: 1308 MB

 

Dedicated Memory: 64 MB

 

Shared Memory: 1244 MB

 

Current Mode: 1366 x 768 (32 bit) (60Hz)

 

Monitor Name: Generic PnP Monitor

 

Monitor Model: LP156WH2-TLE1

 

Monitor Id: LGDCF01

 

Native Mode: 1366 x 768(p) (59.973Hz)

 

Output Type: Internal

 

Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32

 

Driver File Version: 8.15.0010.1892 (English)

 

Driver Version: 8.15.10.1892

 

DDI Version: 10

 

Driver Model: WDDM 1.1

 

Driver Attributes: Final Retail

 

Driver Date/Size: 9/2/2009 18:54:16, 5617664 bytes

 

WHQL Logo'd: Yes

 

WHQL Date Stamp:

 

Device Identifier: {D7B78E66-6902-11CF-F174-0F22A9C2C535}

 

Vendor ID: 0x8086

 

Device ID: 0x2A42

 

SubSys ID: 0x02051025

 

Revision ID: 0x0009

 

Driver Strong Name: oem28.inf:Intel.Mfg.NTamd64:iCNT0:8.15.10.1892:pci\ven_8086&dev_2a42&subsys_02051025

 

Rank Of Driver: 00E60001

 

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C

 

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

 

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

 

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

 

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

 

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

 

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

 

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

 

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

 

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

 

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

 

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

 

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

 

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

 

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

 

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: F...
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NICHOLAS_F_Intel
Employee
4,047 Views

@Deji: Try this driver out; http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22167&lang=eng http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22167&lang=eng

@Everyone who still experiences the problem after updating their drivers; Can you please try updating your Microsoft* .NET Framework to the latest version?

If you are using Windows* 7: http://msdn.microsoft.com/netframework/cc378097 http://msdn.microsoft.com/netframework/cc378097

If you are using Windows* 8: http://www.microsoft.com/visualstudio/eng/downloads# d-net-45 Download | Microsoft Visual Studio 2012 (listed under Additional Downloads - .NET 4.5)

Let me know if this resolves your issue!

Thanks,

-Nic

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idata
Employee
4,047 Views
hello nic! i would also like to ask for your help. i am experiencing the same problem "Display Driver has stopped responding and has successfully recovered". It will appear at about every 30 minutes or an hour. Please let me know what to do about it. as with others have been doing, i am attaching the dxdiag of my Acer 2930z laptop:

------------------

System Information

------------------

Time of this report: 3/22/2013, 22:40:00

Machine name: CAEDMONREY-PC

Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7600) (7600.win7_rtm.090713-1255)

Language: English (Regional Setting: English)

System Manufacturer: Acer

System Model: Aspire 2930Z

BIOS: InsydeH2O Version V1.11

Processor: Intel(R) Pentium(R) Dual CPU T3200 @ 2.00GHz (2 CPUs), ~2.0GHz

Memory: 2048MB RAM

Available OS Memory: 1980MB RAM

Page File: 1706MB used, 2253MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7600.16385 32bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Sound Tab 2: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Mobile Intel(R) 45 Express Chipset Family (Microsoft Corporation - WDDM 1.1)

Manufacturer: Intel Corporation

Chip type: Mobile Intel(R) 4 Series Express Chipset Family

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_2A42&SUBSYS_01441025&REV_07

Display Memory: 798 MB

Dedicated Memory: 64 MB

Shared Memory: 734 MB

Current Mode: 1280 x 800 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: unknown

Monitor Id: AUO3714

Native Mode: 1280 x 800(p) (60.002Hz)

Output Type: Internal

Driver Name: igdumd64.dll,igd10umd64.dll

Driver File Version: 8.15.0010.1749 (English)

Driver Version: 8.15.10.1749

DDI Version: 10

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 7/14/2009 04:41:07, 5437952 bytes

WHQL Logo'd: n/a

WHQL Date Stamp: n/a

Device Identifier: {D7B78E66-6902-11CF-4075-4E21A7C2C535}

Vendor ID: 0x8086

Device ID: 0x2A42

SubSys ID: 0x01441025

Revision ID: 0x0007

Driver Strong Name: igdlh.inf:Intel.Mfg.NTamd64...1:iCNT0:8.15.10.1749:pci\ven_8086&dev_2a42

Rank Of Driver: 00EC2001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

<p style="font-s...
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idata
Employee
4,052 Views

Thanks! It still does it occassionally, but it's a lot better now. Thank you

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idata
Employee
4,052 Views

Nic,

I installed the .NET framework, still crashes

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idata
Employee
4,042 Views

Hey Nic,

I've done everything you suggested, re-installed the drivers a few times, it still seems to report the driver malfunction (has stopped responding and recovered) causing black screen and a BSOD eventually. I took the advice and installed-updated .NET and that didn't help. Any ideas? Do you think it might be a hardware problem aswell like for Carl? Attaching my dxdiag for the last time, maybe there's something changed (sorry, not too literate in that :c )

------------------

System Information

------------------

Time of this report: 4/4/2013, 13:49:24

Machine name: BENDRAS-PC

Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130104-1431)

Language: English (Regional Setting: English)

System Manufacturer: ASUSTeK Computer Inc.

System Model: K52Jc

BIOS: BIOS Date: 10/30/09 15:13:23 Ver: 08.00.10

Processor: Intel(R) Core(TM) i3 CPU M 350 @ 2.27GHz (4 CPUs), ~2.3GHz

Memory: 4096MB RAM

Available OS Memory: 3884MB RAM

Page File: 3480MB used, 6228MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: 96 DPI (100 percent)

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 32bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics (Core i3)

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_0046&SUBSYS_14321043&REV_12

Display Memory: 1696 MB

Dedicated Memory: 64 MB

Shared Memory: 1632 MB

Current Mode: 1366 x 768 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: unknown

Monitor Id: CMO1571

Native Mode: 1366 x 768(p) (60.046Hz)

Output Type: Internal

Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32

Driver File Version: 8.15.0010.2827 (English)

Driver Version: 8.15.10.2827

DDI Version: 10

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 8/9/2012 15:21:16, 8314368 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4306-11CF-7D76-3F34AFC2C435}

Vendor ID: 0x8086

Device ID: 0x0046

SubSys ID: 0x14321043

Revision ID: 0x0012

Driver Strong Name: oem28.inf:IntelGfx.NTamd64.6.0:iILKM0:8.15.10.2827:pci\ven_8086&dev_0046

Rank Of Driver: 00E62001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: For...

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NICHOLAS_F_Intel
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@Wildan: Can you access the link now?

@kurnia: Can you provide me an exact location on that facebook page to look at? Also, is there a different source you could provide?

@Donatas: There's a new driver you can try out firstly; https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22521&lang=eng https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22521&lang=eng

Secondly, if you're system is BSOD'ing, it is definitely not software. You could be overheating, or have an overall hardware failure problem. I would contact your OEM and get it checked out.

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